Unlock and ride with mostly ease (a little locking up during scan). Easy to return. App can do nothing you want it to. which is grab a bike then navigate to a location. I can only navigate when it works, which is rarely to another bike drop which means you have to get the spot you need to go or the corner that you need to go via Google maps then come back to the rideshare app to find the rideshare drop point closest to that. So it becomes virtually unusable except for grabbing a bike. I wanna use it to cruise the city and see the sites. I don’t want to use it to just use it to the one place I wanna go in the drop point that I know exist. They would be better off just serving Google maps with bike set as default route and allow you to search for things like in google maps. Honestly I’m blown away by how bad the UX really is. I can’t believe anyone that has worked on this app has ever actually used the service

Genuinely terrible app experience compared to other bikeshares run by Lyft, buggy and frustrating UI, with no real updates in several months! The actual bikes are very pleasant to ride. This could be a great program, but the app could really hold it back. It’s not clear how to pay for single rides the first time you use the app, and you can’t request a bike to be placed in the morning like you can on the scooter apps. since the switch to Lyft, the city’s data dashboards haven’t been updated, and they were super helpful for figuring out if certain stations empty out quickly (and getting stranded). CapMetro, please fix this app, I want this program to succeed!

App not taking credit card and they just keep telling me to try other cards (Its my problem). There was another guy right beside me having the same issue and talking to customer service not getting results either. I followed all their steps and it still did not work. They simply said there is nothing they can do but that it was not on their end. Absolutely absurd. Don’t plan to use them. They ruined our whole day with their ridiculous, apathetic. and incompetent service

The app is straight forward when coming to scanning your bike, and especially for the price compared to other bike apps it is worth it unlike Lime it has pedals and you can get an unlimited ride for the whole day but you have to return the bike then scan it again.