I was an original kickstarter backer and waited more than 2 years for my ring. It finally came, I charged it up for several hours, and then wore it to bed that night. By morning, I was down to less than 10% battery. This ring is advertised as having a battery that lasts 24-72 hours but I’m only getting 12 or so before I have to charge it so that it doesn’t die overnight. Now let’s move to the app. It’s glitchy. It takes FOREVER to sync to the ring and I usually have to sync it 2-3 times before it actually displays or updates my data. Finally, the ring seems accurate for sleep- it is within 10 minutes or so of my Oura, however for calorie or step tracking it’s woefully inadequate. My Oura ring and Apple Watch match with calories and steps, but Velia shows me maybe 1/10th the steps and calories of my other devices. That being said- this is a brand new device. It probably has months of firmware upgrades ahead of it and I expect it to work better then. I also know it needs to learn my body. When that happens, I will update my review. I also backed Ozlo sleep buds and they were hella glitchy for 90 days or so but after a couple of updates it’s been smooth sailing. I expect the same result with Velia.

3rd update to my review - my ring stopped charging and they determined it was defective(possibly the cause of earlier troubles). They honored the warranty and sent me a new ring, I can't say enough about the great customer service. The app is working well, the new ring is working - updating my stars. Still hoping actual blood pressure comes someday. 2nd update to my original review - recent update is much better, syncing is faster and the blood pressure trend stat is a good start. But please, please! Put the ability to manually fix the start time for sleep. The ring thinks I'm sleeping (deep!) when reading at night, and last night thought I went to bed 2 hours later than when I fell asleep. Seems an easy fix, just add a button to let us fix that start time!! Update; since the last app update, I'm having a lot of trouble syncing my ring to the app, and the double tap rarely works, even if I repeat. Dropping my rating of the app to 2 stars from 4. Wish there was a way to give feedback and ask questions of the app developer - does not look as though they come here. First review: Earlier reviews are very negative, I was worried that I'd have the same experience but it's working for me. A few glitches here and there but I didn't mind reclicking and now with the tapping it seems to sync well. I wish there was an app guide, I don't always understand what I'm looking at. Also wish I could adjust the sleep start - invariably it has me sleeping before I actually fall asleep, even if I get up briefly. It takes me a while to fall asleep, and I often read in bed.

I got my ring in November and it worked ok for the first month. But now it’s like the ring doesn’t hold any data or the app will connect to the ring and no matter how many times I double tap, it won’t sync data. Which as a user amounts to the same result— my data isn’t being tracked/gathered. All I see is how much battery the ring has and nothing else. It’s like my data was never recorded. I would love to have a way to 1. Do a hard sync without the double tap — which I used to be able to do from the app before the double tap feature update and 2. Have a way to be able to diagnose if there is an issue with the ring itself. With everything so app dependent there doesn’t really seem to be any way to know where in the line of data collection that something is going wrong.To be clear, I have done all the resets I can think of- deleting and reloading the app, resyncing the ring, making sure all updates have been done, making sure the ring is 100% charged. Nothing fixes it.

I’m so happy to get my ring as a backer of the kickstarter program. Velia, you need a forum other than app reviews to collect feedback from the beta users as a community. The contact developer link doesn’t work. -App does not track naps or going back to bed if you wake up too early. -App tracks laying in bed reading emails in the morning as REM -It is challenging that the ring to have to be in a very specific position on the charger to charge and sync. I wear a size 6 and even with my glasses it’s hard to see the tiny velia logo on the inside to line it up with the dot. I wish the logo was red or something to stand out. -Measurements keep reverting to metric after I change them. I’m in the US. -Green LED lights are very bright when I’m trying to sleep, which is okay but I don’t understand why I don’t see the lights during the day. I don’t see red or blue lights which were advertised as being programmable (e.g. high heart rate alert) with the kickstarter campaign -Battery life isn’t good but I know you are working on this and have faith it will improve.The ring is comfortable to wear and stylish. If you can get the tech working well like your competitors, including getting the BP tracking working as originally planned, you will be successful. Please set up an open line of communication with your backers so your product team knows which bugs/enhancements to prioritize.