The app is flakey at best. My iPhone operating system is up to date. The app freezes and/or crashes frequently. Ex: switching screens in menu will shut it down 7 out of 10 times. There was an update several weeks ago, but no change in function. Very frustrating when trying to do simple tasks like view the calendar. I appreciate the simplicity of the app. If you have a simple app, then the function should be perfect. This app is not even close to perfect. Poor at best. Our property managers have recommended this app. I’ve recommended they switch to another property app.

Vacasa was purchased by Vuestay a few months ago. The Vacasa app was unbelievably better than this garbage. For how big this company is and for the 15% mgmt fee I might as well just find a local company without an app that’s how bad this app is. Get your stuff together for the thousands of $ your customers pay you weekly/daily you would think you could manage an app that’s can probably be made with AI now over a weekend. If I could give it zero stars I would.

I’ve never been moved to leave a review of an app, but this one is just a mess. The management is supposed to make renting easier but this app is an impediment. As others have noted, even logging in is a nightmare, but then features that are supposed to be available (like rental calendar!) do not appear, and customer support appears to be limited to a few unhelpful articles rather than any humans. I downloaded it to manage a modest rental and if there’s no change, I will most certainly drop the rental company.

This is a terrible app for property owners. Just look at the ratings. I’ve been trying to login for days and it keeps saying password failed. When I try to reset it, it never sends a reset email. If I do the reset online, I get the email and able to reset it and able to access my account, but then when I try to use the app, it again says password failed. There is no support for the app. Why my management company even uses them is beyond me.