My Internet has been great and super high speed. The only issue I had was when I was using my own router, which is the eero it needs to be set up in bridge mode. If you want the eero to work properly, make sure that the fiber box directly from T-Mobile, plugged into the wall before your router is in Bridge mode. That is a setting that you cannot access only Support can. I have my own personal eero devices and could not be happier.

Has not even been a month with the service, when they came out to “bury” our cable it was placed just underneath the sod and left some of it above the ground. I immediately called to express my disappointment and frustration as I cannot aerate my yard or even mow certain areas of my lawn because the cable was improperly buried. They said they would send out the team again but it has been 3.5 weeks with zero communication. Now the past two days the internet has been down longer than it has worked, and this is not the first time. We have lost service for several on at least four occasions. Extremely frustrating and annoying that paying for a service we cannot even use. Really hope they get this system sorted out and working as it should.

I just recently required the service not even a month into my service and I’m already having issues with my service where I’m not able talking with the reps through the app and trying to get them to solve this issue? They’re not unable to help at all making you call other departments just to get help and do the whole runaround and doing all the same questions and same answers and it doesn’t even result to anything that like, I already explained home several times like I ran through the trouble seeking tricks that you guys have provided for us but at the same time that’s not the issue. I’m having here. I absolutely have no service and I literally just a month into my service is still off-line

This is our first impression of T-Mobile, and we’re blown away by how fantastic they are. Zero complaints whatsoever. The service techs were professional, knowledgeable, and friendly. Service is fast and reliable. We’re recommending them to everyone!