National Car Rental

Name: National Car Rental
Rating: 4.8 (225984 reviews)
Author: EAN Services, LLC

Car Rental with Speed & Choice

Free · Designed for iPad

226K Ratings
Ages

4+
Years
Category

Travel
Developer

EAN Services, LLC
Language

EN
English
Size

65.6
MB

Tap into the power of the Emerald Club® with the National Car Rental® app. The National Car Rental app offers features to help you take control of your rental experience on the go. Speed & Convenience in the Palm of Your Hand • As an Emerald Club member, profile details are automatically applied to your reservation to help you save time. • Access current and upcoming trip information as well as past rental history and detailed receipts. • Search National locations worldwide and view location details, like hours of operation, addresses and phone numbers – even get arrival directions to the lot. • Contact Roadside Assistance or 24/7 customer support, and access frequently asked questions. Tools for the Control Enthusiast • Reservation Assistance provides you with timely and important information about your rental when you need it. • Manage your Emerald Club profile, view your progress to the next Emerald Club tier and credits toward free rental days (covers base rate, Time and Mileage, only). • Extend your rental directly from the app by simply choosing a new return date and time. Virtually Everything You Need to Get On the Road • With Emerald Checkout℠, you can take control to a whole new level at Emerald Aisle locations. Scan a vehicle in the aisle (and view details like mileage and features), confirm your rental options and accelerate your exit process with a Virtual Pass barcode. By clicking on "Install", you consent to the Terms of Use (https://www.nationalcar.com/en/legal/terms-of-use.html) and Privacy Policy (https://privacy.ehi.com), including access to or storage of performance and usage of device and/or app related data for analytic purposes by National Car Rental or its third-party providers.

Ratings & Reviews

4.8

out of 5

226K Ratings

First time awful experience with National
01/18/2018

Dili-I-am
I have been an Executive elite member of Emerald National for over 10 years. Been renting from National for over 10 Years. Never had any issue except this time around. The vehicle had no working windshield fluid, no fluids in the reservoir and after I added my own it did not work meaning it was not working at all. Here in Montreal and travel to QC I had to stop frequently to clean the windshield so I could actually see where I was going. Really risky. Also my very first time experience with CS at National to change drop off location CS rep and even the supervisor really played it ignorant and tried to push me to the rental pick up location in Montreal which the location never ever pick up their phone. CS basically tried to pass the responsibility to the location and they would not even stay on the phone to see if anyone will pick up so they could probably have a different approach if they did not. I guess there is always a first for every thing. I will continue renting with National but no longer at Montreal airport location.
First time awful experience with National
01/18/2018

Dili-I-am

I have been an Executive elite member of Emerald National for over 10 years. Been renting from National for over 10 Years. Never had any issue except this time around. The vehicle had no working windshield fluid, no fluids in the reservoir and after I added my own it did not work meaning it was not working at all. Here in Montreal and travel to QC I had to stop frequently to clean the windshield so I could actually see where I was going. Really risky. Also my very first time experience with CS at National to change drop off location CS rep and even the supervisor really played it ignorant and tried to push me to the rental pick up location in Montreal which the location never ever pick up their phone. CS basically tried to pass the responsibility to the location and they would not even stay on the phone to see if anyone will pick up so they could probably have a different approach if they did not. I guess there is always a first for every thing. I will continue renting with National but no longer at Montreal airport location.
Stranded
04/10/2021

FL_MG
My rental car broke down and no one was able to assist me other than telling there was nothing they could do and could not give me another car. I was stranded somewhere in Fl about 3hours from my house and still waiting on a callback. Other than all the calls I made following the procedures in place with no luck, no offer to pick me up and take me to the nearest location which was 20min away, I’m just in total shock. I even got a courtesy call from one of the locations stating they were sorry they had no cars available and still never heard back from anyone. When the car was finally picked up the place it was towed to even called me asking what to do with the car. I have tried to call back after hitching a ride finally back to my home to close out the rental ticket and still no resolution. Given this type of service I feel really bad for anyone who would not have known what to do in a situation like this. I have been a long time customer and rent cars faithfully every month with National to the point I’m at the executive level and in disbelief this is how I am being treated. I’m gathering my thoughts this weekend and I really think everyone needs to hear of my ordeal because if this is how I was treated something tells me many others are and something needs to be done and this escalated to the highest possible internal as well as external contacts about what happened.
Stranded
04/10/2021

FL_MG

My rental car broke down and no one was able to assist me other than telling there was nothing they could do and could not give me another car. I was stranded somewhere in Fl about 3hours from my house and still waiting on a callback. Other than all the calls I made following the procedures in place with no luck, no offer to pick me up and take me to the nearest location which was 20min away, I’m just in total shock. I even got a courtesy call from one of the locations stating they were sorry they had no cars available and still never heard back from anyone. When the car was finally picked up the place it was towed to even called me asking what to do with the car. I have tried to call back after hitching a ride finally back to my home to close out the rental ticket and still no resolution. Given this type of service I feel really bad for anyone who would not have known what to do in a situation like this. I have been a long time customer and rent cars faithfully every month with National to the point I’m at the executive level and in disbelief this is how I am being treated. I’m gathering my thoughts this weekend and I really think everyone needs to hear of my ordeal because if this is how I was treated something tells me many others are and something needs to be done and this escalated to the highest possible internal as well as external contacts about what happened.
Without Equal
04/17/2018

However,pause4effect
I travel often for both work and pleasure. Like any frequent traveler, removing bottlenecks and points of friction from my path makes my travels even more enjoyable. I’ve tried nearly every rental car company in the marketplace. With a spate of mergers over the years, it’s sometimes hard to tell if one company that your vetting from another for your business is affiliated or not. Over the years, I’ve noticed a National consistently distinguish itself from its peers. Like being an industry innovator in allowing you to reserve at a level that allows you to choose your own vehicle. A move, many others in the industry (clumsily) tried to follow. No organization is perfect and National definitely has some areas it needs to improve. I find the consistent area that’s 50/50 is the quality of customer service among staff at particular airports. I’m not going to name them (we & they know who they are), but airport rental customer service is either spot on or like a group of people serving out a karmic debt. Equally, whenever I’ve encountered a problem, the agents at customer resolution have always exceeded my expectations and quickly resolved he issue. That fact, coupled with the ease, quality, and reliability of the app, makes National my go to choice for car rental.
Without Equal
04/17/2018

However,pause4effect

I travel often for both work and pleasure. Like any frequent traveler, removing bottlenecks and points of friction from my path makes my travels even more enjoyable. I’ve tried nearly every rental car company in the marketplace. With a spate of mergers over the years, it’s sometimes hard to tell if one company that your vetting from another for your business is affiliated or not. Over the years, I’ve noticed a National consistently distinguish itself from its peers. Like being an industry innovator in allowing you to reserve at a level that allows you to choose your own vehicle. A move, many others in the industry (clumsily) tried to follow. No organization is perfect and National definitely has some areas it needs to improve. I find the consistent area that’s 50/50 is the quality of customer service among staff at particular airports. I’m not going to name them (we & they know who they are), but airport rental customer service is either spot on or like a group of people serving out a karmic debt. Equally, whenever I’ve encountered a problem, the agents at customer resolution have always exceeded my expectations and quickly resolved he issue. That fact, coupled with the ease, quality, and reliability of the app, makes National my go to choice for car rental.
stay in your lane
02/06/2019

cinrock
As long as you’re an Emerald club member and use Emerald aisle and quick drop off, you’ll be fine. It’s when you deviate from that by questioning a charge, vehicle problems, free rental day use or go to the counter for any reason at all that the problems occur. National customer service is the opposite of what it should be. They seem to find every reason to deflect responsibility and offer no recourse. I had one “gentlemen” at Charlotte airport tell me I was privileged to think the car I reserved should be available when I arrived. Also, arrive at Montréal airport later in the day. Expect to see an empty parking lot with 10 people standing in line. Not an isolated incident, twice in 3 months. Aside from those encounters, I always check to see if my destination does not offer Emerald aisle service or worse yet, is run by a franchisee for National. If so, I rent elsewhere. I’m a frequent traveler with Executive Elite Status for the last several years so my opinion is not based only on the experiences above. National has been fairly consistent in their arrogance and lack of customer service over the years. Emerald aisle is the only thing that keeps me from changing companies.
stay in your lane
02/06/2019

cinrock

As long as you’re an Emerald club member and use Emerald aisle and quick drop off, you’ll be fine. It’s when you deviate from that by questioning a charge, vehicle problems, free rental day use or go to the counter for any reason at all that the problems occur. National customer service is the opposite of what it should be. They seem to find every reason to deflect responsibility and offer no recourse. I had one “gentlemen” at Charlotte airport tell me I was privileged to think the car I reserved should be available when I arrived. Also, arrive at Montréal airport later in the day. Expect to see an empty parking lot with 10 people standing in line. Not an isolated incident, twice in 3 months. Aside from those encounters, I always check to see if my destination does not offer Emerald aisle service or worse yet, is run by a franchisee for National. If so, I rent elsewhere. I’m a frequent traveler with Executive Elite Status for the last several years so my opinion is not based only on the experiences above. National has been fairly consistent in their arrogance and lack of customer service over the years. Emerald aisle is the only thing that keeps me from changing companies.

Take control with our car rental app - speed and convenience in the palm of your hand. Enjoy access to the benefits you know and love to manage your car rental needs and help you continue to Go Like A Pro®. Here's what we did for National Car Rental version 6.11: • Fixed bugs, improved the UI, and did some general cleaning up under the hood.

Version 6.11

Dec 16

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics