UPDATE: They did fix the sound issue thankfully in the last 9/7/17 patch. However, the app still doesn't work on 4G connection, which used to work fine and is a major advertised feature of the camera.---------ORIGINAL REVIEW: Sound turns off now after 2-3 minutes when app isn't actively in the foreground, which is completely ridiculous for a baby camera that most people leave on all night specifically for sound. Been having issues connecting when not on wifi the last several updates despite specs that boast otherwise, even though it was working before. The horrible updates on this app make me want to turn off automatic app updates until the development team gets their testing together, or just find a better supported product. I'm a developer myself and making the app more buggy or at minimum less user friendly each update is unacceptable. Do they not perform adequate Quality Assurance and User Testing before releases??

We have used the iBaby Monitor and app every day for almost three years. The camera seems just fine, but the app has always been the pain point. It routinely gets killed by the iOS watchdog for freezing. It is sometimes hard to tell whether our child hasn’t moved in a while or if the app has frozen—until that 15-second window closes and the app gets killed by the OS. This simply is not good enough for quick checks on a child.The UX itself has received no obvious improvements in the time we have used it. The presentation of the air quality data reported by the camera is a source of serious annoyance and disappointment. The graph is baffling to the point that it is meaningless to me. If anything, this app makes me regret spending extra to get the camera model with the extra sensors. I guess the marketing department at iBaby Labs is skilled at glossing over the shortcomings of the software—you know, the part of the product that is ostensibly flexible and open to continuous improvement.It saddens me that the software component of this otherwise solid product has been left to languish. Frankly, I was shocked that the company updated the app for the iPhone X (released November 2017). In my memory, that is the only real change that has been made, and that was simply to keep the app from being letterboxed in compatibility mode.

Let me start out by saying I only gave it 1 star because I don’t have the option to leave 0. We received this monitor in September of 2018, set it up but never really used it until March of 2019 when our baby started sleeping in her room, the first 6 months of using it was AMAZING. The reviews I had read were wrong and we truly loved this monitor, then September 2019 rolls around and everything changes. The app starts crashing, when it did work it took forever for the app to send directions to the camera, and if I would try to play music it would crash instantly, and for my daughter that was a huge deal because she had gone the past 6 months listening to the music from her monitor to sleep. It is now December of 2019, I have yet to hear from customer service and I have gone 4 months without a monitor because we can’t afford to get one. The app glitches, even with being reconnected 5 minutes prior (reconnecting it is the same as the initial set up so you have to be right by the monitor to do so, not ideal when you have a sleeping child that you’re trying to not wake up), then even when I finally get the monitor to work it never last longer than a hour. Ibaby could be a great thing, but they don’t care about its customers, or fixing the problems with their app. 10 out of 10 DONT recommend.

I have had nothing but problems with this monitor. In theory, it would be amazing, but it glitches out on me all the time. It randomly stops working and makes me reconnect my iPhone at least once a week. Baby is currently sleeping and the monitor just randomly quit working. Screen is black and has a spinning wheel. I also have issues with the sound. There isn’t much consistency and the sound bar is obnoxious to adjust on my phone. In order to keep white noise or music playing, I leave the sound off and set alerts. Half the time the alerts don’t work either. We both fully tested the alerts before we went to bed, and then woke up to our baby crying. No alerts came through. Luckily we left our bedroom doors open and could hear. This has happened twice in 4 days now. This product is incredibly inconsistent. I am so disappointed in my purchase and would not buy this product or anything from iBaby again. I am currently looking for a new system. I have been battling with this thing for a year. It’s more important now that we’ve transitioned our son into his own bedroom and out of ours. I ignored the negative reviews when I made the decision to purchase and wish I hadn’t. Excuse me while I go reconnect my phone to this thing again...