I ordered 14 items on line as gifts for family members and got some really great deals or things I thought were great deals. I ordered the items a little after Christmas and the items were listed as delivered on Jan 8th. I noticed I did not receive the items I had patiently been waiting for so I called customer care. When I spoke to the customer care representative, he stated oh I’m sorry your items were shipped to the Brentwood store so the carrier made an error with shipping. At this point I was waiting for the items that I were going to give as gifts so I asked if I could pick the items at the store. He said yes but you will have to pick them up within 8 days. It was a long drive to the store but I really wanted the items. I went to pick up the items two days later still within 8 days and I was told by the store. We do not have the items and if we received them in error they were returned. So of course I had to tell the family members I purchased the gifts for that I did receive the gifts. I am very disappointed and I can not believe no one I spoke to seem to care. This is the worst experience, I’ve had with a store because no one I came in contact with at the store seem to care. This was a terrible experience and the worst customer service I’ve ever experienced!

I used to really enjoy this app. I used to find nice things consistently but this changed in the last year and a half. The selection isn’t nearly as good as it used to be and neither are the sales. You used to be able to put and hold items in your cart for 15 minutes,now this has changed and you can put them in your cart but unless you pay for them instantly,they can be taken and purchased by someone else. If they offered free shipping,this wouldn’t be a problem BUT since you have to spend a set amount to get freeshipping,I order multiple things to reach the limit BUT before I can do this,on multiple occasions one or more if the items has been taken. Multiple items show up as available until you try to add it and it comes up as sold out. The app should be updated to eliminate and remove the item when it’s all sold out to stop wasting the customers time trying to add it. Over the last year several orders have been changed showing items I paid for as no longer available. I used to love shopping the app and looked forward to the daily treasure hunt,now it’s just disappointing, lackluster,with occasional good buys, overall DISAPPOINTED

I will never purchase from this company ever. The order is always delayed and now worst my recent order got lost from the shipper (as per their customer service). After i waited for more than a week, i still have to wait so more days from the last “movement/update” it had before they can do something (by checking from their warehouse, to check at the shipper’s end, submit report, etc). Only after that process before they can do something and “see if they can send a replacement or refund me” and if refund is needed i will have to wait for another 5-10 business days before i will be refunded! After waiting, exactly 8 days, i will have to wait for another 15 days to see if my concern will be resolved. Their app is NOT user-friendly at all -WORST APP EVER! No update whatsoever, they will provide tracking but upon directed to the shipper’s website there’s nothing there either to keep you posted. You will have to initiate on your own to follow up your own order because they do not provide their customer the status of their order. This will be the last time i will use this app and do business with this company. I cannot blame the CSR for being unhelpful, because it’s the warehouse people responsibility to make sure that orders are being processed and shipped efficiently! With all the bad reviews and ratings, you would think they will do something to improve their busines but No.

This app is nothing like the Haute Look app that it will be replacing. Items are not organized by “events” so you better know exactly what you’re looking for. There are not appropriate filters. I tried to shop a NIKE sale but was forced to scroll through hundreds of men’s items because I could not filter by gender. I gave up and closed it. Similarly I can not filter by sleeve length for tops or dresses so again I have to scroll and scroll and scroll. Again, I just closed the app. Who wants to scroll through so many items that I’m not interested in buying? Size charts are incredibly inaccurate. Instead of including the manufacture’s size chart, all the clothes are linked to a generic size chart created by Nordstrom. And please stop listing items as “true to size” when everyone knows something runs big or small. Afterall, all the reviews for an item say that it runs small. So, because I can not filter by gender, characteristics, because I have to leave the app to go to the manufacturer’s website to get an accurate sizing chart, because descriptions of items are inaccurate, and because I can not shop by “events”, it’s going to be too difficult and too slow to shop with this app. I will probably stop shopping these flash sales and discounts all together. BTW.. the other criticisms that individuals have described are also correct. It’s a shame. I used to look forward to opening the Haute Look app everyday. But not anymore.