etisalat UAE

Name: etisalat UAE
Rating: 4.6 (26632 reviews)
Author: Emirates Telecommunications Corporation

Official etisalat UAE app

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

27K Ratings
Age Rating

4+
Years
Category

Utilities
Developer

Emirates Telecommunications Corporation
Language

EN
English
Size

558
MB

iPhone

The official etisalat UAE app. Everything etisalat, right in your pocket.  Manage your mobile, home internet, devices and more from one simple app. Recharge in seconds, pay bills, unlock deals you won't find anywhere else, and get help around the clock. No queues, no store visits.  WHY YOU'LL LOVE IT • One app for all your accounts. Switch between mobile, home and family lines instantly • App-exclusive prices and offers • Free eSIM activation with UAE PASS or facial recognition, all digital • Fast & free delivery • Live chat support, 24/7 day or night  MOBILE PLANS Postpaid: Get exclusive app-only savings on Freedom plans. Enjoy unlimited data, international minutes and a STARZPLAY subscription included. Choose a physical SIM or go instant with eSIM. Prepaid: Buy a plan and get a free SIM. Earn bonus credit every time you recharge. Ready to upgrade? Move from prepaid to postpaid in a few taps, anytime.  MAKE YOUR OWN OFFER Build a bundle with exactly the data, minutes and roaming you need, or pick from add-on deals curated just for you. Choose from data, voice, combo, roaming, TV and calling packs, with multiple ways to pay.  FAMILY PLANS Get free bonus data and share it across your family's lines.  eLIFE HOME INTERNET & TV Enjoy ultra-fast fibre with TV channels plus Amazon and STARZPLAY subscriptions included, and get special savings when you order in the app. Upgrade your plan to stream live sports, enjoy free installation on online orders, and take your connection with you using Home Move.  5G HOME WIRELESS Get unlimited data with no installation. Just plug in our 5G router and you're online. It's delivered fast and free*, with STARZPLAY and GoChat included.  DEVICES Shop the latest smartphones, laptops, tablets, headphones, speakers and gaming consoles. Get fast, free delivery* and spread the cost with easy instalment plans.  SMART HOME Make your home smarter with exclusive deals on smart-home devices, plus a free trial of our Home Control service. Fast, free delivery* and easy instalment plans are available.  INSURANCE Compare quotes from insurers trusted by etisalat and protect what matters in minutes.  MORE YOU CAN DO • Pay bills and recharge for multiple accounts • Renew your Emirates ID registration • Invite friends and earn free data • Get free subscriptions with postpaid entertainment packs  Download etisalat UAE and start saving today.  *Terms and conditions apply. Offers are subject to change. See the app for full details.

Ratings & Reviews

4.6

out of 5

27K Ratings

Perfect app
08/01/2023
Mohammed Alkindi
I am writing to express my satisfaction with Etisalat's app and their services. I have been a customer of Etisalat for many years and have always been impressed with the quality of their products and services.The Etisalat app is a great way to manage my account and keep track of my usage. I can easily pay my bills, top up my balance, and check my usage history. The app is also very user-friendly and easy to navigate.I have also been very happy with Etisalat's customer service. I have had to contact customer service a few times over the years and have always been impressed with the helpfulness and professionalism of the staff.Overall, I am very happy with Etisalat and would highly recommend their services to anyone.Here are some specific things that I like about Etisalat's app and their services:The app is very user-friendly and easy to navigate.The app provides me with a lot of information about my account, such as my balance, usage history, and upcoming bills.I can easily pay my bills and top up my balance through the app.The customer service is always helpful and professional.I would like to see Etisalat continue to improve their app and services. Here are a few suggestions:I would like to see the app include more features, such as the ability to track my data usage and set usage alerts.I would like to see the app be more customizable, so that I can choose which features I want to see.I would like to see the customer service be even more responsive and helpful.Overall, I am very happy with Etisalat and would highly recommend their services to anyone.

Developer Response
Dear Customer, thank you for sharing your feedback. We’re happy to know that you’re enjoying our app. Turn on app notifications to view our upcoming releases, pre-orders and special offers. For any assistance, you can live chat with our customer support representative in the App SUPPORT section (www.etisalat.ae/selfsupport).
Perfect app
08/01/2023
Mohammed Alkindi

I am writing to express my satisfaction with Etisalat's app and their services. I have been a customer of Etisalat for many years and have always been impressed with the quality of their products and services.The Etisalat app is a great way to manage my account and keep track of my usage. I can easily pay my bills, top up my balance, and check my usage history. The app is also very user-friendly and easy to navigate.I have also been very happy with Etisalat's customer service. I have had to contact customer service a few times over the years and have always been impressed with the helpfulness and professionalism of the staff.Overall, I am very happy with Etisalat and would highly recommend their services to anyone.Here are some specific things that I like about Etisalat's app and their services:The app is very user-friendly and easy to navigate.The app provides me with a lot of information about my account, such as my balance, usage history, and upcoming bills.I can easily pay my bills and top up my balance through the app.The customer service is always helpful and professional.I would like to see Etisalat continue to improve their app and services. Here are a few suggestions:I would like to see the app include more features, such as the ability to track my data usage and set usage alerts.I would like to see the app be more customizable, so that I can choose which features I want to see.I would like to see the customer service be even more responsive and helpful.Overall, I am very happy with Etisalat and would highly recommend their services to anyone.
Developer Response 08/03/2023
Dear Customer, thank you for sharing your feedback. We’re happy to know that you’re enjoying our app. Turn on app notifications to view our upcoming releases, pre-orders and special offers. For any assistance, you can live chat with our customer support representative in the App SUPPORT section (www.etisalat.ae/selfsupport).
Complaints
07/26/2024
Anos223
We have used etisalat since we arrived in Dubai and yesterday was our third time renewing our phone plans. Unfortunately, yesterday experience was sadly disappointing due to the unprofessional , disrespectful behavior of your staff. First two times we need to pay 50Dhms for 2GB of data for each of our phones which totals 100. Last night , your staff , after processing our phones told us that 2GB will be 50 Dhms . Seconds after handing over her the cash she told us that we have 3dhms deducted from the balance that was just top up. She told us that we subscribed to something online but i am very sure i DID NOT subscribe for anything online via this phone. So after she told us that we need to top up minimum of another 50dhms to activate our internet data. As baffled and surprised as we were, we asked if she could kindly check again and that if there is anything she can do. But as unprofessional as she were, lacking empathy she just said we either top up with her or go line up at the machine. I am raising this case not because we had to pay 10 dhans more at the machine but due to her attitude, the way she was unprofessional and lack of customer service. Thank you

Developer Response
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Complaints
07/26/2024
Anos223

We have used etisalat since we arrived in Dubai and yesterday was our third time renewing our phone plans. Unfortunately, yesterday experience was sadly disappointing due to the unprofessional , disrespectful behavior of your staff. First two times we need to pay 50Dhms for 2GB of data for each of our phones which totals 100. Last night , your staff , after processing our phones told us that 2GB will be 50 Dhms . Seconds after handing over her the cash she told us that we have 3dhms deducted from the balance that was just top up. She told us that we subscribed to something online but i am very sure i DID NOT subscribe for anything online via this phone. So after she told us that we need to top up minimum of another 50dhms to activate our internet data. As baffled and surprised as we were, we asked if she could kindly check again and that if there is anything she can do. But as unprofessional as she were, lacking empathy she just said we either top up with her or go line up at the machine. I am raising this case not because we had to pay 10 dhans more at the machine but due to her attitude, the way she was unprofessional and lack of customer service. Thank you
Developer Response 07/28/2024
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Updating Emirates ID is a painful process
03/13/2021
Only Gett in London
If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date. Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error. A client should be able to back space to correct errors.

Developer Response
Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus
Updating Emirates ID is a painful process
03/13/2021
Only Gett in London

If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date. Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error. A client should be able to back space to correct errors.
Developer Response 03/14/2021
Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus
Customer support
01/13/2025
Jay T 2402
The Etisalat phone number for assistance is not only poor in menu options, it is even poorer when it comes to asking for technical assistance. Some update took place without prior notice, typical for Etisalat with poor communication skills, my elife menu stopped working upon return in Dubai. Basically the entire settings can’t be selected from the remote control that is brand new. The customer support service doesn’t answer while waiting for hours. Even after several attempts, no access can be gained and the app doesn’t recognize my account that has been there for 15 years. I have only option left which is to visit a store which is even worse when it comes to ‘support’. If only competition could be granted so poor performing companies like Etisalat, would be replaced by competent ones who know how to set up a proper customer support system.

Developer Response
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Customer support
01/13/2025
Jay T 2402

The Etisalat phone number for assistance is not only poor in menu options, it is even poorer when it comes to asking for technical assistance. Some update took place without prior notice, typical for Etisalat with poor communication skills, my elife menu stopped working upon return in Dubai. Basically the entire settings can’t be selected from the remote control that is brand new. The customer support service doesn’t answer while waiting for hours. Even after several attempts, no access can be gained and the app doesn’t recognize my account that has been there for 15 years. I have only option left which is to visit a store which is even worse when it comes to ‘support’. If only competition could be granted so poor performing companies like Etisalat, would be replaced by competent ones who know how to set up a proper customer support system.
Developer Response 01/20/2025
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.

We’ve made some improvements to make your etisalat UAE app experience smoother and more reliable. • Improved app performance and stability • Enhanced user experience across the app • Bug fixes and general improvements Update to the latest version for the best experience.

Version 10.7.2 1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Emirates Telecommunications Corp - Etisalat
Size: 558 MB
Category: Utilities
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More