Get e& UAE app – convenience at your fingertips
A one-stop shop where you can manage multiple accounts, recharge, pay your bills, subscribe to add-ons, renew your emirates ID registration, avail exclusive online offers and much more with 24/7 live online chat support.
Postpaid Plans
Enjoy an exclusive 25% discount on Freedom Plans. Benefit from unlimited data, international minutes, and a complimentary STARZPLAY subscription. Get a free SIM card with the option to choose an eSIM. Unlock these special postpaid offers exclusively on the e& UAE app, tailored to enhance your mobile experience.
Prepaid & Recharge
Purchase your prepaid plan through the e& UAE app and receive a complimentary SIM card. Enjoy an exclusive 15% bonus cashback on every recharge, available only with the e& UAE app
Add-ons
Power your mobile plan with e&'s selection of call packs, roaming offers, and data packages. Enjoy seamless connectivity with our roaming and international call options. Choose from a variety of data, voice, combo packs, and exclusive TV and calling offers to suit your lifestyle.
eLife Home Internet
Experience comprehensive home internet with e& Wi-Fi plans. Enjoy up to 30% off on fiber home plans with 1Gbps speed, TV channels, and free Amazon & STARZPLAY subscriptions. Change your existing eLife plans to stream live cricket and FIFA and enjoy high-speed internet at 1Gbps, with our newly launched packages. Enjoy free installation (worth AED 199) when you purchase online.
Home Wireless
Enjoy unlimited data with our easy Plug-n-Play 5G router. Benefit from premium subscriptions to STARZPLAY and GoChat. Experience the convenience of free delivery within 24 hours* with our 5G Home Wireless packages.
Devices
Download e& UAE app to get the latest deals on smartphones, laptops, tablets, speakers, headphones, and gaming consoles with guaranteed FREE 24-hour* delivery and pay in easy instalments for up to 36 months.
Smart Home
Build your smart home with our exclusive offers on smart home devices with 3 months free on home control service. Download e& UAE app to buy our state-of-the-art smart home devices delivered to you for FREE within 24 hours*, with easy payment plans of up to 36 months.
Insurance
Protect yourself and your loved ones by purchasing an insurance policy with the best quotes from companies trusted by e&.
Deals for you & make your own offer
Unlock exclusive addon deals specially curated for you at best price and many other free offers on e& UAE app. Also, make your own offer with the freedom to customize data, calls and roaming allowance as per your convenience only at e& UAE app
Unique Offers and features
• Invite a friend and get 500MB FREE data
• 15% Cashback credit on recharge
• 25% off on freedom plans and STARZPLAY subscription with postpaid plans
• App exclusive add-on deals
• FREE eSIM activation with UAE PASS
• Family plan - 10GB data for free and data sharing feature
• FREE SIM with prepaid plans
• Free subscriptions with postpaid entertainment packs
• 3 months free - Home control service
• Subscribe to data packs, voice packs, roaming add-ons with multiple payment options
• Migrate from a Prepaid to a Postpaid account on the app anytime
• Hassle-free relocation of your home internet connection with the online Home Move feature
• Enjoy FREE installation & delivery within 24 hours on all online orders.
I am writing to express my satisfaction with Etisalat's app and their services. I have been a customer of Etisalat for many years and have always been impressed with the quality of their products and services.The Etisalat app is a great way to manage my account and keep track of my usage. I can easily pay my bills, top up my balance, and check my usage history. The app is also very user-friendly and easy to navigate.I have also been very happy with Etisalat's customer service. I have had to contact customer service a few times over the years and have always been impressed with the helpfulness and professionalism of the staff.Overall, I am very happy with Etisalat and would highly recommend their services to anyone.Here are some specific things that I like about Etisalat's app and their services:The app is very user-friendly and easy to navigate.The app provides me with a lot of information about my account, such as my balance, usage history, and upcoming bills.I can easily pay my bills and top up my balance through the app.The customer service is always helpful and professional.I would like to see Etisalat continue to improve their app and services. Here are a few suggestions:I would like to see the app include more features, such as the ability to track my data usage and set usage alerts.I would like to see the app be more customizable, so that I can choose which features I want to see.I would like to see the customer service be even more responsive and helpful.Overall, I am very happy with Etisalat and would highly recommend their services to anyone.
Developer Response
Dear Customer, thank you for sharing your feedback. We’re happy to know that you’re enjoying our app. Turn on app notifications to view our upcoming releases, pre-orders and special offers. For any assistance, you can live chat with our customer support representative in the App SUPPORT section (www.etisalat.ae/selfsupport).
Complaints
Anos223
We have used etisalat since we arrived in Dubai and yesterday was our third time renewing our phone plans. Unfortunately, yesterday experience was sadly disappointing due to the unprofessional , disrespectful behavior of your staff. First two times we need to pay 50Dhms for 2GB of data for each of our phones which totals 100. Last night , your staff , after processing our phones told us that 2GB will be 50 Dhms . Seconds after handing over her the cash she told us that we have 3dhms deducted from the balance that was just top up. She told us that we subscribed to something online but i am very sure i DID NOT subscribe for anything online via this phone. So after she told us that we need to top up minimum of another 50dhms to activate our internet data. As baffled and surprised as we were, we asked if she could kindly check again and that if there is anything she can do. But as unprofessional as she were, lacking empathy she just said we either top up with her or go line up at the machine. I am raising this case not because we had to pay 10 dhans more at the machine but due to her attitude, the way she was unprofessional and lack of customer service. Thank you
Developer Response
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
Updating Emirates ID is a painful process
Only Gett in London
If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date. Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error. A client should be able to back space to correct errors.
Developer Response
Hi, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus
Customer support
Jay T 2402
The Etisalat phone number for assistance is not only poor in menu options, it is even poorer when it comes to asking for technical assistance. Some update took place without prior notice, typical for Etisalat with poor communication skills, my elife menu stopped working upon return in Dubai. Basically the entire settings can’t be selected from the remote control that is brand new. The customer support service doesn’t answer while waiting for hours. Even after several attempts, no access can be gained and the app doesn’t recognize my account that has been there for 15 years. I have only option left which is to visit a store which is even worse when it comes to ‘support’. If only competition could be granted so poor performing companies like Etisalat, would be replaced by competent ones who know how to set up a proper customer support system.
Developer Response
Dear Customer, your feedback is important and helps us to improve our services. For further assistance, go to our support section (www.etisalat.ae/selfsupport), open a live chat to speak to a customer service representative and file a complaint to quickly resolve the issue you encountered.
The latest updates to the e& UAE App include Ramadan offers, personalised to cater to your needs for mobile, home, entertainment, lifestyle, and more.
• Ramadan Exclusive Offers: Explore our Umrah roaming packs, home plans, postpaid and prepaid plans, Smiles vouchers, e& money cashback offers, and discounts of up to 70% off on devices and accessories.
Make the most of Ramadan with e&. Update the app today to enjoy these offers and a seamless digital experience.
Version 10.4.8
The developer, Emirates Telecommunications Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Emirates Telecommunications Corp - Etisalat
Size
703.1 MB
Category
Utilities
Compatibility
Requires iOS 12.0 or later.
iPhone Requires iOS 12.0 or later.
iPod touch Requires iOS 12.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
