The concept of this app is great but it needs work. Every time I make a comment about it, I’m told to remove the app and redownload it. No other app do I have to do that with. It works for a while and then the notifications stop coming, it won’t show new employees, and it will sometimes give you a notification but won’t load the new message. I have to close out several times to get it to register.

I read the other physician review and completely agree. It is an awesome app and efficient communication tool when working properly. I can still be on the go and handle many different office issues and answer questions about patient care. When it is not working it creates huge challenges to work flow. It has been having connection issues ever since the last update or the last update with the iPhone. They both occurred around the same time. Prior to that it kept crashing and the Face ID was not working properly. I’d much rather it be working, the Face ID is not as important but a nice perk. When it is not working at all though, it affects work flow, patient satisfaction and overall business. I look forward to a fix quickly. It will be greatly appreciated. When the program is working well it is a 5 except that the refresh feature for new messages has always been delayed and many times I would have to log out/close the program and go back in for new messages to appear even though it alerted me to a new message. Please get a fix quickly!

We do great communication with Athena Text. This is the one of the BEST feature in AthenaNET. I read some of the reviews and I can understand the frustration of some people when this app malfunction. However, it works for most of the time. And, I cannot imagine communicating with my staff any other way. It is highly efficient. We manage 3 urgent care and primary care. There is so much we do using AthenaText that I cannot write all about. But, we are crippled when is not working. Like any app it needs work but for me when I compare to other app and EMR this app deserves a 5-star. Does it need more work? Absolutely it does. But it is an improving technology.

The app constantly asks me how I like the app. Every single time, I select it needs improvement. Then it asks me if I'd like to share feedback, which I say yes. Then it tells me that an error occurred and that I’m unable to submit a Feedback response. So if you’re looking to fix anything, try fixing the feedback option so that users can give you accurate feedback about how much this app constantly causes problems. I can assure you once I am able to, I can give you a laundry list of features that you are lacking, and bugs that you need to address. Until then, take the one star. It doesn’t look good when it asks you to provide help detailing problems, and then provides a problem you can’t even detail.Update. Now it says I need the updated version, which I already have. Useless