OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system.
OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control.
Unlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload.
Practices use OhMD to:
- Deflect inbound patient calls into text and AI-assisted conversations
- Answer calls, texts, and web chats from one unified inbox
- Automate scheduling and routine requests without removing staff from the loop
- Reduce front desk interruptions and staff burnout
- Improve patient access without hiring or outsourcing
Practices using OhMD report:
- Fewer staff-handled calls
- Lower communication costs
- Improved practice revenue and growth
Core capabilities include:
- AI-assisted call answering and scheduling
- Secure texting and call-to-text deflection
- Unified inbox for calls, texts, and web chat
- Smart routing and assignments based on patient intent
- Human takeover of AI conversations when needed
Easily the best HIPAA compliant texting app out there. They even have the ability to send SMS message to patients. I have been using it with my doctor for a few months. It’s so convenient to schedule appointments and send health updates. I used regular texts before but privacy was a big issue so I always felt like I should delete conversations with my doctor. But I had my text notifications enabled so any text with sensitive info could pop up on my screen at any time. Who wants that? OhMD is a great solution. It is updated regularly and support is fast. Thanks to the devs for a job well done!
Good but needs improved notification options
Cinci doc
I love the option to text with patients and have the information automatically become part of the record, but it’s easy to miss texts. The app uses your default notification tone, without option to customize for the app, and the notification is temporary, and no indication that you have an unread text if you didn’t hear or see it at the time it came in. For instance with regular text messaging on phone, the number of unread texts are displayed. I miss texts frequently if doing something else on my phone. It has been problematic. Also, no ability to call directly from phone app, and phone number doesn’t display when using on phone.
Terrible! Too buggy!
AmyHNYC
This is the worst app I’ve ever used in my life!! If I could do negative stars I would. It is constantly needing to be reloaded onto my phone, or it just spins, or it simply freezes in the app. It doesn’t remember your password (or blocks your phone from remembering it?) so you have to enter it every time which means it’s an easy to remember pw and defeats the security of it!! And when you are putting in your text, it doesn’t AutoCorrect your spelling!! So the only way to type a message quickly is to dictate it into the phone and then go back and check every word for spelling. It’s a colossal waste of time. The HIPAA compliance aspect of it is not worth the pain of the app! If you are a doctor do not use this for your patients and clients! If you actually want to communicate with your clients without an issue, pick another app!!
Simple and useful
Sniper Cartman
My doctor uses this for his patients and I had surgery a day ago and it has been so nice to be able to text my doctor and get a quick reply without having to go through a call system and transfers. For those of you that really keep attack of your information and HIPPA, this app is the best for you. Personally, as long as the information doesn’t contain any personal information (social, phone, address, etc…) I don’t care who reads it as long as my personal information isn’t attached.
New Features & Improvements
- Added All/Open/Closed filters to the chat list for easier conversation management.
- Added the ability for users to add new patients to the patient list from unknown conversations.
Version 4.22.0
The developer, OhMD, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Health & Fitness
Location
Contact Info
Contacts
User Content
Identifiers
Usage Data
Sensitive Info
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
