Best-in-class app with improvements to make on banking pin# requirement
ubs client
This is such a great innovative and refined application for iPhone. It seems that they have really been thoughtful about the design, investment, and innovation poured into this client tool. The PIN # requirement is an exhausting feature that is years behind in terms of being modern. These financial companies have a hard time accepting risk and being the first to do anything. I wish UBS would rethink this pin requirement. After all they are focused on banking services for the wealthy right? This pin creates a sloppy new client onboarding experience and is overly complicated how you have to have a separate temporary pin for each account. EFT, Bill Pay, Journals, banking features would be lights out if they could figure out how to make this easier on all banking clients. Lastly, my UBS financial advisor is in desperate need of a new secure document delivery technology. They should be able to password protect a pdf and send outside of secure messaging. Or buy a new technology to facilitate this effort.
Delay and stagnation
Love it.... Hmmm... NO!
I believe it is completely ridiculous. The fact that it takes days not just several hours to update standings and amounts when making credit card payments and or other payments in the system. Especially when paying off a credit card using internal accounts and resources those balances should be updated immediately. Other credit card companies do it why can’t you when a payment is made to an outside account or even internal accounts the balance should reflect those changes immediately. We’re in the year 2026. This is a technology that is available.
I hope UBS goes bankrupt
NarJool
This is the worst financial app on the App Store and potentially the worst app period. This app is not an app a multibillion dollar company should have. Words cannot describe how poor this app performs compared to literally every other app on the App Store. I have to try 5-10 times to login every single time I want to open the app. The app for some reason cannot handle something as simple as letting the user log in to use it. I know my information is correct but it doesn’t matter because the app does not work. It’s an embarrassment that this app was even approved to be sent out to the public. It’s so unfortunate my company uses UBS for its ESPP, because I know I am forced to use this terrible app if I want to participate in it. The fees they charge are outrageous. It is not a smart financial decision to use UBS, simply for the fact that the fees are unlike anything I’ve ever seen. I don’t know why anybody would choose to use this company for literally anything unless they are forced to do so. Avoid this terrible company at any cost, you will be destroyed mentally and financially.
Antiquated App
Please redo your app…
I think this is a classic example of an old institution that hasn’t invested much in the platform over the years. There’s something very bizarre where it keeps on crashing on iPad (despite app being deleted and downloaded). But the layout so poorly designed. There’s so much wasted space and there’s not the same functionality on app as there is on website which is frustrating. There are random options to show two or three lines for a security which ostensibly gives more detail but just…why. And I’ve found it difficult to simply get a view of how many shares and what the basis is…again if you login through a browser i think you have more functionality but strange it’s so limiting on app - or at least what I’ve experienced is the default settings are so basic compared to even another bank platform. Please look at other apps or reach out but maybe zoom out and try to take a fresh look at what you think is most important to your users. Thanks.
We are continuously making updates to improve the client experience. Turn on auto updates to ensure you always have the latest version.
• Minor enhancements and bug fixes.
Version 68.0.2.0
The developer, UBS AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
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The developer does not collect any data from this app.
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