This app is very helpful and easy to use. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 10–15 days to be out back into the Way2Go account. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. Just a warning for anyone who would like to transfer funds in the future. Other than that mishap, there is nothing wrong with this app. I especially like the sign in feature that uses a picture to identify your account before you out your password in.

The only problem I have is a problem a lot of customers are having and that’s when I transferred funds to another account it’s only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesn’t say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldn’t have transferred the money because I need it now! But now I’m gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because it’s our money and should be notified about where it’s going and all of that but instead I received absolutely nothing and can’t get ahold of an actual person the computer lady can’t help me with what I need so I need to talk to an actual person!!!!Thanks and god bless I should’ve read the last review stating the same problems and I wouldn’t have made the mistake of transferring it!!!! Very frustrating because I still haven’t received anything!!!

I have no problems with the card itself. However, the problem that I do have is with customer service. I have been using Way2Go for my unemployment since May of 2020. I have had to call customer service 3 times. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldn’t get locked. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. One of the other times I called was because my card got locked due to “suspected fraud”. I was on the phone for 3 HOURS AND 53 MINUTES. Only 8 minutes was I actually talking to someone. This is by far the most awful customer service I have ever dealt with. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. They mumble and they always sound like they’re muffled and underwater. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. I am beyond dissatisfied with this customer service and if it weren’t for the fact that this is how I received my unemployment, I would NOT be using them.

I tried to set-up direct deposit via their automated phone system. It said it couldn’t set it up and to contact my bank. I went to the bank. They said all they could do is to give me a direct deposit form to fill out and mail to them. It has all the banking info I already provided to GoProgram/Way2Go. I tried to set it up on their website. I couldn’t even create an account, much less set-up direct deposit. There was an error message about not being able to find the user. So, I called and waited on hold for 3 hours (spoke to 2 different people) to only be told to try again on their website. I asked if they could stay on the phone with me while I did. They said no, it wasn’t fair to the others waiting on hold. It’s not fair to me to have to call back and wait another 3 hours if it doesn’t work. I tried again. Sure enough. I got the same error. As a last resort I tried the app and got an error message “server error please try again“. I give up. This company has a ton of technical problems. It’s no wonder their hold times are so long. A ton of people are probably calling because everything is broken. I’ve heard lots of horror stories from others on unemployment- money missing off their card and too much money being deducted off their card when using it for a purchase. They don’t seem to have good security protocols in place. Their customer service and IT staff are atrocious!! Now I have to waste my time making a weekly trip to the bank to transfer funds and hope my money doesn’t go missing. I’d give this app and company negative stars if I could.