Provide Support Live Chat 4+

App for agents to handle chats

Provide Support, LLC

    • Free

Screenshots

Description

Provide Support Live Chat application for customer service agents is part of global live chat service offered by Provide Support.

This application allows you to chat with your website visitors, see information about their location, used technologies, and browsing history, engage them to chat proactively.

With Provide Support live chat app you can:

• Accept and handle multiple chat requests
• Monitor your website in real time
• Use predefined answers to improve response time
• Transfer chats to other live chat agents
• Initiate chats with other live chat agents
• Engage website visitors to chat proactively

The app is offered in five languages:

• English
• German
• French
• Chinese Simplified
• Russian

Unlike web apps, native chat agent application has extended functionality:

• Autorun with operating system - so that you never miss your shift
• Idle detection - the app will switch to 'away' mode automatically if there is no activity on your computer
• Customizable alerts on different events - enable only the alerts you need for your chatting workflow
• Integrated spell checker for various languages - you can enable simultaneous spell checking for several languages
• Multiple profiles support - you can chat for several different accounts concurrently or monitor your co-workers
• Geo location map - view your website visitors distribution on a world map
• Minimization to menu bar - just hide the app when it is not needed and it'll alert you on an incoming chat request, customer message or website visitor

What’s New

Version 7.0.6

- Added operator permissions support
- Improved saving and restoring tables' layout
- Improved parsing URLs in the chat text
- Improved parsing UA strings
- Improved error processing on the login form

Ratings and Reviews

Panda_biz ,

Terrible

After months still there is connection problems and they haven’t fixed it yet. You have to wait for a long time to see chat conversations, or sometimes you have to close the app and open it again to see the messages.

Not recommend!!!

App Privacy

The developer, Provide Support, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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