First, I will start by say I like the idea of this app. Being able to pick and choose my preferences, add ketchup and mustard. No tomato no onion. Substitute brioche bun. BUT, I complete my order, I click “place order”, “confirm order” pops up. (Good idea, I make sure my burger is “my burger”. Click confirm, the app tells me my order will be ready for pickup at 11:30 tomorrow morning. I am placing the order at 7:30 at night. There is an “asap” button, I am not able to click it. Why would I place an order for a couple burgers and fries to be ready 20 HOURS from now? Please fix this glitch asap and not 20 months from now.

I have a rewards account with Red Robin. I have been going for a while now and can only afford to go sparingly (eating out gets pretty spendy no matter where I go, but especially at a nice sit-down place like Red Robin). Anyway, yesterday I opened my app and it had me log in again, which I was fine with. What was odd about it though, is the fact that it asked for my birthday when I’ve had that on my account already for over a year. I added my birthday and everything looked fine. My account looked as it always has with three of my kids birthdays added to it as well. This morning, however, I opened the app to find all of the birthdays gone, including my own. Not only that, but the rewards I had built up from past orders were gone. Yesterday, I was 3 orders away from a free item, not counting the meal I had with my family that very evening. This morning, when I should have seen it update to “2 orders away,” I found my account progress reset! What is going on? What happened to my rewards points? What happened to my account? It appears as if I have a brand new account with no history.

I tried logging into the app using my web password, and it indicated wasn’t valid. I reset my password and completed that process successfully after finding the email in my spam folder. Tried to use it to login on the app, and it kept putting up the squares as it processed. Then the app removed the overlay with the squares and brightened the login screen with the word “Error” under the password. When it didn’t like the password, it gave more information. Started getting ready to go to Chik-fil-a instead but decided to give it one more chance on the web. Logged in fine with the same, new password and email address on the web. Placed order and enjoyed fish and chips.I still get “Error” every time I login on the app. Perhaps, it’s because my password is 24 characters long? Not too interested in troubleshooting further. Will use website or checkout another restaurant if more convenient.

Edit: Was going to rate this one star but found that I had already wrote one star review for a different issue lol. For whatever reason you can only add a credit card during the checkout process, which is fine I suppose however it does not let you save the credit card number after entry so basically the app is useless as it does not let you complete the order without credit card. If Apple Pay was an option my issue would be solved, but this app is flawed and outdated so of course Apple Pay is not an option. Also lost all of my rewards that I had from a year ago which probably not an issue of the app itself but still annoying.Previous issue Was in the process of creating an order. Switched to the browser app for a few minutes, went back to app and cart was empty, need to rebuild the order.