I’ve had RC a couple of years. It’s been ok. The service is spotty in the limestone building where I often work. I had to stand near the fire escape on the third floor to get a call through. With the recent upgrade the calls often go silent for a few seconds, even at home where I have high speed internet. This is improved when I turn off WiFi sometimes. But it’s a problem. It seems unprofessional to have a spotty phone. Customer service diligently worked on the issue for a couple of weeks, but it was not resolved. I appreciate their diligence. Customer service is responsive and helpful. The best solution I got for my issue was to get closer to my router, which doesn’t seem to help at all. My business is mobile and I can’t always find a router. There’s an upgrade in the next few days that I hope will improve my service. I have iPhone 8. I’m looking for another VOIP product with decent customer service.

When deciding to give RingCentral a try I was assured that the payment information was just needed to get me onboarded and if I wanted to stop the trial it wouldn’t be any problem. Fast forward 3 weeks. I let my sales rep/onboarding manager know that I have made a decision to utilize another software and will need to cancel my trial before the 39 days are over…..Now the fun starts. Not hearing anything back, the week after I am sending a follow up making sure everything has been out in place and the cancellation was completed. They did charge me $260 and then told me it wasn’t their responsibility and I need to reach out to another department. They couldn’t verify I was the admin, because I didn’t have an extension for my phone number. I was never set up with one. I tried to explain that but it didn’t go anywhere. Now I’m playing phone tag with some customer service rep I have never talked to before. I’m glad the true face shows now and that we decided against using them. Another main reason for us to go with another provider was the switch from Diesel Laptops who were really dissatisfied with the customer support and service. I can just agree. If you are looking for quick responses and that somebody actually cares, don’t use RingCentral!

I was invited to this app by a “company”, which turned out to be a scammer. I thought I was applying for a job at the company, but instead, the person tried to scam me. Now I just want to delete my account and move on with my life, but there is NOWHERE on the Ring Central app for me to delete or deactivate my account. It won’t even allow me to change the name of the company I’m associated with. So my name is forever associated with the scam fake company on the Ring Central app. I tried to use the “chat with support” option to see if I could speak with someone to see if maybe they could delete my account for me (since I’m apparently not allowed to do it myself), but all I was allowed to speak with was a chat bot. When I asked for a live agent, the bot told me that only company administrators are allowed to speak with live agents, and that I would have to speak to my “company administrator” for the issue. But the problem is that the “company administrator” is a SCAM ARTIST! I literally just want to delete my account. I don’t understand why this is so difficult. I don’t want to be associated with these scammers. I can’t believe they would make you jump through hoops to delete your account, yet when it came to creating my account, I was able to do so in seconds. DELETE MY ACCOUNT!!

This app is unbelievably bad. Dismiss the call quality reminder forEVER! Not just for 24 hours. My god, I mean I love having to press extra buttons after every call. Like whenever I make a call with my regular phone, the thing I always look forward to is leaving a call quality rating! And my grandmas old rotary phone, after each call I used to love talking to the switch board operator to tell her the quality of the call, but then she’d politely ask if I’d like to dismiss the reminder and I’d say yes!! And she’d reply, great, I’ll remind you again tomorrow. Also, what fricking app am I supposed to be using? Same goes for my work computer. You know how many times I’ve missed calls because it was in “meetings” or vise versa? I love telling my new boss that I’m late because I can’t figure out how to use over bloated phone software. And if it’s not already open on the computer (consuming a quarter gig of ram and a handful of cpu just at idle), it takes at least 3 minutes to open and connect. Three minutes late to every meeting because I had to figure out first which app, then wait for it to open, because I need every resource my computer has for my regular job functions, not meetings. So I’ll just use my phone app(s), oh wait, which one again?