10 years ago I bought tickets from StubHub for floor seats to a Pearl Jam show. I informed StubHub that I suspected the tux were fake because not even fan club members had received their tickets (I had tix to other shows via the fan club). StubHub said I could buy without reservation because they stand by any ticket sale. At the venue there were many StubHub signs around. It was going to be an experience. I was 7th in line with my brother to make sure we’d be on the rail when the gates opened. After waiting in line all day when they told us to get our wristbands and asked for tickets they said my tickets were fake. StubHub and security had me get out of line said there was nothing they could do. Despite showing them my correspondence with them prior to buying the tickets, etc, they said they didn’t have anything comparable and gave me tix on the 200 section. The doors opened and I was at the bar and the ticket office called me and they “reconsidered” and magically gave me floor seats. Of course I was no longer anywhere near the front and the experience was ruined. I’ve never done business with StubHub since. SeatGeek is the only reseller I will use. They have yet to let me down like their competition.

So I’ve bought tickets to numerous events through Seat Geek and haven’t had any problems until today. I purchased tickets for the Indianapolis 500, I got my tickets just fine, my issue is with the formatting of the tickets I had. The tickets only showed my Box, Section, and Seat. For those of you familiar with Indianapolis Motor Speedway, you’ll immediately see the problem with that. IMS is a massive facility, so there are multiple different grandstands for seating, and each grandstand uses the same box, section, and seating labels. Imagine my surprise when I get to the racetrack and can’t find my seat because I don’t even know which grandstand my seats were located in. None of the track workers were able to help me out, and as a last resort I was about to contact Seat Geek customer support, I clicked the help button and next came up an order confirmation screen, and the grandstand information was THERE. I wasted an hour of running around talking to track workers and ticketing agents to help me, I missed a lot of prerace activities such as driver intros just to find where my seats were, only for it to be hidden behind the help menu, rather than on my actual tickets. If Seat Geek can fix this formatting issue, it’d be 5 stars, but the trouble it caused me today I had to take some stars off. Hopefully someone who runs into this problem will see this review and know where to find their grandstand information.

I received an error message trying to post my tickets for sale. Seat Geek has no way you can call and talk to anyone. Customer Service rep Luis told me the reason there was an error was “my fault” because my “sift score” was too high. A sift score is something they calculate based on how many times you attempt to sell your tickets. The wonderful solution was to “wait 24 hours and try again” for an event that starts in 36 hours. I explained I tried to post the tickets one time and received that message so not sure how that would be possible. I asked if there was anyone he could connect me with that could help to which he responded “he could escalate the issue and I will hear back from someone in 24 hours” I asked if there was a manager I could speak with and he said no. I asked if there was a phone number I could call to speak to anyone and he said no. I spent the next 7 hours being bounced around from one person to another being told I would be called back “within the hour” “in the next 2-3 hours” and finally “by 9:30pm tonight”. I ended up solving the issue myself, the error was that I was trying to sell the tickets below the amount I purchased them for. There wasn’t a person that works for this company that could tell me that information in 7 hours and 5+ customer service reps. If you have any issue with anything this company has no idea how to help you, no one you can speak with and absolutely no intent on resolving your issue. Good luck

This app and company can’t be trusted. Either their customer service is guided to delay proper support and extend payout durations or their support is TOTALLY incompetent. Over the past two months I’ve had problems both receiving tickets I bought on their app and getting paid for tickets I sold on their app. Both were miserable failures with total time spent mailing and chatting with their support currently over 5 hours (and counting). As of now, it’s been 3 weeks since I sold tickets via their app and I still don’t have my money. The event ended two weeks ago. All of my banking info was entered correctly and verified multiple times. Support can’t answer basic questions or provide any actual support to get me my money (>$400). They tell me to re-enter my banking info as if they are guessing what the problem might be. I have to wait either hours or days between email replies - each time I have to initiate the follow up. Sell tickets via Seat Geek knowing you might never get your money owed paid out! Buying certified resale tickets via Seat Geek is very cumbersome if they are from another ticketing company. Seat Geek won’t/can’t deliver the ticket barcodes via their app for download. So, you have to download and access the tickets on the other sight…and as you can imagine the two companies don’t interact well with one another. Buy resale tickets knowing that you might spend hours retrieving them.