This app is not the greatest and the website is just as fickle. It is a good resource though when it is working : to see available jobs and their locations, view your active jobs and check in as well as check out, and see your completed/finished jobs. I like that it does give you the option to filter results and view any instructions if left by the school or teacher. The website is faster and more responsive. I’ve experienced with this app though that it does not load completely , my active and finished jobs list will be empty the entire day up until 20 minutes before shift starts and if it’s still empty I must use the website to login and check in. I don’t like the loading speed of the app either but it does populate with available jobs if you wait for the loading circle to disappear. I do not take calls from smart express - I solely use the app to schedule my shifts and when it’s time to check in , If I can’t on the app, I use the website.

I’m so thankful that there’s an app and it has the option to block calls so that I can find a job on my own without getting calls all day everyday. BUT the app (and on the computer) is so finicky. Sometimes it says there are no jobs available and I cannot start another search for 30 seconds. Sometimes it only gives me jobs available for that specific day. And sometimes it gives me all the jobs available for the entire month. But I am constantly refreshing the page and spending so much time just trying to get the app (or website, both are equally bad) to actually show me all my options. The filter hardly ever works. 9 out of 10 times it says nothing is available. I’d like to simply search for a specific date, but apparently there’s nothing available for any dates you pick, even if you just saw something. The calendar option never works either. Everything about the app is great in theory, and if it all worked I’d give it 5 stars because that would be a great and easy way to pick up jobs. But nothing works! I’ve been trying to pick up a job I’ve been requested to do for the past hour but it’s not giving me results in any capacity. If it’s because there are too many users and it can’t keep up, something needs to be updated, because this is horrendous. I should not be spending this much time trying to pick up a job. And mind you I’m only trying to pick up jobs twice a week. I couldn’t imagine trying to do this full-time.

Everything about this app has been frustrating this school year and it’s only August. I set which schools I can work at but I still get all the calls for everywhere else. I had to stop all calls. I don’t get notifications for positions online though. I set it to send those notifications but if I don’t open the app, I don’t see the postings. If I do open the app and see a job, I can’t always accept it because people on phone calls get first dibs. Refreshing the app gets you put on time out from access. Frontline allowed me to create a calendar that reflected days I couldn’t work and only showed me jobs that were available when I was. It was easy to reference my schedule when jobs were available so there were no conflicts. There was also a function that sent a message to my personal calendar so blocked off the time for me to easily view. Now I’m having to take a job and go back in to my calendar app to annotate it. Small thing but it’s annoying. Frontline, I could clock in and out, and have running on the desktop computer so I could intermittently checks jobs when there was a break in class. Now it’s more difficult because I can’t access my cell phone while I’m at school. I wish I could think of one thing about this app that’s better than Frontline but it’s antiquated and a step back in time to resemble the system we had 20 years ago.

I don’t understand why I would need to log in literally every single day on this app. It’s terrible. And the constant phone calls and voicemails. This should be streamlined and not something that takes several minutes each time to log in. I love subbing but I hate using this system.One year later: it’s still terrible. My school system is now using rapid id to login and I have to keep accepting permission FROM THE APP to use it. Then it has multiple screens to input login information. How is that any more user friendly than before? You should have a system in place that will remember login information on trusted devices. I should be able to see more than a certain date in the future on the list, I shouldn’t need to comb through the calendar view to see all the dates for jobs that are in the future. As someone who can’t work spontaneously the day of because I have to schedule childcare this is a terrible system that prevents me from working as much as I would like to. I literally would never see the jobs in advance.