LG ThinQ 4+

LG ThinQ app is a lifesaver.

It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads.

Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response.

Not a Smart app for laundry appliances

Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.

Developer Response ,

We apologize for the inconvenience. Please note that the product's remote power control function is not applicable to the product as it is a global safety standard. Appliances with doors such as washing machines, dryers, dishwashers, ovens, and stylers are not available due to injuries of children or pets. ^LG

Filter monitoring is ridiculous

This review is specifically about using the app to monitor the filter status of mini split indoor units.

The app allows you to see the status of the filter, but it does not notify you when the filter needs to be changed. You actually have to open the app and go to the section that has information about the filters so that is the first problem. The second problem is that the filter status resets automatically after the filter reaches 0%, which does not make any sense because if you have not changed the filter (because you didn’t know it had reached 0%… because the app did NOT notify you) why would it simply auto-reset and start over at 100%?? The third issue is that once you have cleaned the filters there is absolutely no way to reset the filter status in the app so you’re perennially stuck with an incorrect filter status because 1) the app did not notify you to clean the filter. 2) The app reset the filter status once the filter reached 0% even though you hadn’t cleaned the filter and 3) you cleaned the filter and there’s no way to reset the filter status to 100% so your filter status will always be incorrect. Please fix this or remove this function from the app.