Works well. The interface is user friendly and very helpful.I keep finding reviews from people who have been scammed online.Unfortunately, the scammer who targeted them selected Zoho Assist, just as they might have chosen TeamViewer, AnyDesk, LogMeIn, or any other platform.I sincerely empathize with the distressing experience you faced, but I urge everyone to move beyond this event and think rationally.Is it just to blame a tool that is meant to assist you due to your own inexperience in identifying online scammers? Is it right to speak negatively about Zoho Assist simply because it was misused by unscrupulous people?Designed to streamline the computer repair process, Zoho Assist allows users to avoid the hassle of taking their devices to a shop and waiting for extended periods. Instead, it offers remote assistance, which can be a significant time and cost saver. However, the potential for misuse is an unfortunate reality that extends beyond the tech industry, affecting areas like medicine, where drugs can be misused, and politics, where power can be misappropriated. I hope this reflection is constructive and not bothersome to anyone. My curiosity was sparked after diving into various reviews.

Recently started using this as a replacement for TeamViewer (free edition). I do alot of remote support and I was looking for a free solution with minimal effort to get running. I looked into several free alternatives that could do unattended and remote support but I needed something that could get setup in restricted networks only ssl and http open. I couldn't find a free solution that I didn't need to open ports or setup some sort of reverse proxy. I then looked for paid solutions and found many that cost a fair amount but they worked then I found Zoho assist not only did it do what I wanted but had a free version and even the payfor version didn't break the bank!

I have used Zoho in a commercial company for years to connect with multiple unattended computers in the field. I have also used it for remote support quite a bit. With the extra keyboard on the iPad it’s really easy to move around and work remotely. The screen auto adjusts to the resolution nicely. Speed is good assuming you have a solid Internet connection. It just works. Any negative reviews just do not know how to set it up properly.

Zoho Assist (normal non-phone app) is growing on my since I was forced to stop hiding GoToAssist. Was excited to hear there was a phone app for agents. Tried it out testing into my own computer... 1) connects quickly 2) the mouse, click control demo is unintelligible. It asks if you understand. I select No thinking it would give me a move advanced demo. Nope just jumps into session... why ask then?3) so I figured out the touchpad feature is the only option, otherwise your finger covers where you are pointing and when the screen is so small, accuracy is critical. 4) so I figure this is only good for monitoring my laptop. For example, I have this project where a program is running all night. Great! I can use this app to check in every half hour to see if it finished or crashed... no go. 5) if you minimize the app (for any reason), it disconnects you from the session. So far, after it does that, I’ve not been able to restart the session. 6) sometimes it says it’s waiting for the client to approve... but it’s not. I am on my laptop and there are no prompts etc. So in short, good alpha test app. Let me know when beta testing starts.