Amex Australia 4+
Payments, Balance & Rewards
American Express
-
- Free
iPhone Screenshots
Description
The official American Express® Mobile App for iPhone® gives you access with a touch or a look to Membership benefits. You can keep track of your spending and rewards, find offers, pay your bill and earn Points. Find many more features available in the App below.
FEATURES
Access
• Use your existing Americanexpress.com.au login details or register for American Express Online Services via the Amex App
• Get quick access to your Account with Touch ID® or Face ID® login
• Retrieve your User ID and reset your Password
Your Card and Account:
• Activate your Card and set-up your PIN
• Pay your bill^
• If you hold multiple Cards, you can add, remove and manage all of them
• Securely view, change, or unlock your PIN
• Temporarily lock your Card if you’ve misplaced it
• Enrol into Direct Debit
• Enhanced activation experience for Card Members to set up their account
• Replace your damaged, lost or stolen Card
Rewards/Membership*:
• View your Rewards balance and find ways to use Membership Rewards® points
• Refer American Express to your friends
Offers
• Explore Amex Offers for savings
Service and Security
• Check your balance and access past PDF statements and pending transactions
• Keep track of and put limits on the spending habits of Additional or Employee Card Members on your Account
• Check your spending power to find out if your purchase(s) can be approved**
• Receive real time purchase alerts and reminders for offers and payment – just go into your settings and allow notifications on the Amex App
• Set up your Card with Apple Pay to conveniently pay in store, in apps and online
• Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee.***
• Easily find transactions across the last 7 months with our new Search feature. Search by merchant name, filter by date range and your results will include credits, debits and primary and Additional Card Member transactions.
The Amex App offers Card Members a simple and intuitive way to update their information in real-time without having to go online or contact customer service.
Don’t want to use the Amex Mobile App? You can continue to use our site at americanexpress.com.au from any device. Not registered for Online Services? Register for Online Services at americanexpress.com.au/register or select “New to Amex?” at the bottom of the login screen of the Amex App.
ELIGIBILITY
The App is also available on iPhone® and iPod touch®.
This App is only available for Card Members who hold an American Express® Card issued by American Express Australia Limited.
^David Jones American Express Card Members are not eligible for Pay with Points.
*If you are an American Express Corporate Card Member or an American Express Business Card Member affiliated with a wholesale partner, you are not eligible for Pay with Points, Amex Offers, Friends Referral, Places, and push notifications.
**Only available for Consumer and Small Business Charge Card Members.
***Only available for Consumer Credit Cards (excluding David Jones). T&Cs apply.
Touch ID, Face ID, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
All access to and use of this App is subject to and governed by American Express’ End User License Agreement, Website Rules & Regulations Privacy Statement which can be found if you log into the App > Account > Legal & Privacy > End User License Agreement.
What’s New
Version 7.13.0
System updates to improve App performance
Ratings and Reviews
Poor Customer Relations
After 32 years of membership I cancelled my Platinum Card in frustration and utter disgust at the disgraceful disregard for customer loyalty. American Express need to train their Call Centre Staff in how to apologise and express remorse for utterly shoddy service.
I also sent a copy of my letter detailing my experience to the Marketing Manager of the Platinum Card and needless to say I was not even afforded the curtesy of a reply.
I had overlooked my $400 travel credit redemption and was 3 weeks late. I was asking if there was anything that could be done in light of my years of loyalty. This necessitated being left on hold for hours, finally promised I would be called back. No follow up so more wasted time on my part.
The most comical aspect of this ridiculous saga is that for the sake of trying to appease me I cancelled my membership which meant a refund of $395 for the membership which was due. So American Express sacrificed a loyal customer because no-one was capable of thinking outside the box and ended up saving $400 to lose $395. Not exactly a wise move when dealing with bottom-line profits.
Also extremely disappointing that no-one is capable or sufficiently trained in the art of picking up a phone.
So much for Customer Loyalty.
With the current climate where 9 out of 10 establishments will either not accept the card or charge a fee American Express need to lift their game.
Very helpful
On three separate occasions we have had cause to seek AMEX assistance. Support, knowledge and resolution was exemplary each time.
Twice we have had issues with airfares, paid with by the Card, and subsequent issues with merchants - once during COVID, once when a merchant went bankrupt. On each of these occasions,
AMEX Promptly reimbursed our account and, we assume, resolved the matter directly - we assume because we heard no more about it.
Most recently we wanted to make a flight booking well in excess of our credit limit, and available funds, to avail ourselves of the protection described above. The request was actioned as we had wished, in one phone call.
Card holder for 25 years: keep up the good work!
Completing form keeps shutting down half way
I had my credit limit cut back after 37 years with Amex because the CBA bungled automatic direct debit. I have photographic evidence of the CBA bouncing the Amex payment then refunding costs as the bank direct debited funds ahead of agreed date and ruined a near perfect credit rating with Amex after 37 years. Please contact me so I can forward a copy of the CBA mistake that ruined a clean record with Amex during a divorce, a colon resection with internal bleeding for five months, inability to work internationally or interstate during past two years of Covid. I think as a valued customer who is now in need of Amex for the future, Amex Customer service should consider the nightmare the CBA has created for me by ruining my Amex payment record via a “ incorrect debit by CBA”. The statement detailing CBA direct debiting incorrectly then refunding my account is available to Amex for review now. I valued Amex for 37 years very much so at least look at the CBA account detailing the CBA ruining my Amex loyalty by mistake not by my default.
App Privacy
The developer, American Express, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- American Express
- Size
- 282.5 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 16.2 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2024 American Express Company. All Rights Reserved.
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.