Bankwest 4+

I just left NAB
For a better mortgage and banking offer after 20 years. Not sure if it is because I know there app better or if BW app is harder to navigate. I know I have phoned BW help or message us service to locate (what info should be readily available on app) I’m using wifi at Relatives house whilst my new home is completed and I cannot access all details of my accounts like nickname changes, changing transfer amounts etc etc I should be able to do this from an app on iPhone X or iPad. (My desk top MAC is in a box some where) I don’t like that I can’t see my expenditure on a graph like NAB I was very visual to remind me to spend less on clothes and entertainment and be a grown up. BankWest please get some modern up to date techies for the new millennium I’m not tech savvy but recognise this app has a long way to go in relation to why other banks offer. I want to be able to press a bit on front of app that say bank balance so whilst Olin in the cue I know what account to use (very handy).
Also my iPhone X the app is to big to fit screen I need to scroll around to see it all!
Hope to see some awesome improvements just like others have mentioned below. Cheers

Hey! I'm not sure if you've updated recently, but I just thought I'd let you know that nicknames and scheduled transfers can now be updated through the app. While expenditure graphs/quick balances aren't something we offer at the moment, these are great ideas and I've flicked these through to the team for consideration for future updates :) ^Meg

Since the update of shame I have been logging in via my computer, but was tempted to try the app again in order to use virtual cards. I can’t get past the welcome screen from within the app. I need to go out, hold the icon and select an option like “Check balance” to get in. No keyboard shows up so I can’t type in PINs and need to copy and paste numbers like one time codes in. I like the virtual cards feature but if it’s this hard to use I will be better off with another bank.

Update: Thanks Adam, but I literally cannot type in the app because keyboards do not show. Some screens do not respond to tapping. So I would love to message in the app to get support for using the app but it is just non-functional. BTW, the hack I use to get past the welcome screen (I can’t get rid of it because it doesn’t register me tapping) also gets me past the screen share lock, so that is probably a security flaw. Plugging my phone into a monitor and keyboard allows me to type in some fields but tapping on other fields does not work - it might trigger a visual effect but there is no keyboard, calendar pop up or other response (eg, I cannot set an end date for a multiple use virtual card, so I can only create single use cards).

I am sorry, I have been a BWA customer my whole life but because of this update my salary will now be deposited elsewhere.

Hey there, thank you for the review around our app!

We'd love to see what can do to help with the issue you're experiencing within the app, please send us a message in the app or social channels.

-Adam

I just updated the App (end of Feb 25), while some screens may look okay for some, but the new UI interface lacks the same unique BW look and colours. The new UI interface now highlights account balance numbers but kept a small font for the account name and other text within the App, for users having some privacy around the numbers is important. I’d prefer to see a summary to be shown, like one or two main accounts a user can choose and similar to the previous version, over the big boxes now being shown for all accounts. The “Money” option at the bottom should be the default Home or default screen after the user logs in. In brief, the previous release still wins in few aspects, especially the screen for all accounts. I wish I can reinstall the previous version until this new version is tuned up further. Happy to get engaged in improving the look of the App since I’m in the tech and co-managed the dev of Apps

Hey AmigoOz, thanks so much for taking the time to leave such a detailed review. We really appreciate it. We still have exciting new features coming in future releases, so keep an eye out for any further updates. -Jez