Bankwest 4+

The app overall is pretty decent, especially if you compare it with the other financial institutions, one that will remain unnamed is seriously still using abacus to calculate compound interest but to make it worse has an app that effectively does nothing. The look of the app is simple and user friendly. I just feel like there is an attempt to make the customer self sufficient and can manage their account with out the unnecessary contacting via phone or in branch. It actually completely defeats the purpose of having an online portal if you can’t actually complete the desired task with out calling in to talk to someone. The most glaring example of this is you have a manage button but absolutely no Authority to ‘manage’ anything about my accounts. For example, I have a couple of old e-saver accounts there collecting dust, I open them online but can’t close them online?? That doesn’t make sense to me in the slightest. As I said pretty close to perfect. UPDATE : I was not aware but if I want to close an accounts I have to select the 24/7 chat and can ask on of the online bankers to close the accounts. Great 👍

Hey, thanks for taking the time to review our app!
I'll pass your feedback through to the team.
In regards to closing your accounts, you can certainly request this online.
Our Online Messaging Team are available 24/7 for your convenience, just select the 'Ask us' button at the bottom of the app menu to start a conversation. ^Meg

A couple of features on credit card statements and transaction reports would be very helpful when reconciling information.
1. I do not really care when you process a transaction but I do care when the transaction was performed. This is the date for which I have a receipt, and I use this to match transactions. Can you add the actual,transaction date to the statement and online report from the app, not just the date when Bank West processes the transaction, as this date can be anytime up to 2 weeks after the transaction was performed.
2. Some banks provide information about the charging company, I.e. their operating name and location. This is useful as sometimes the reported name on the statement does not have any relation to where the item was purchased from the users point of view. This would also help with reconciliation.

Hey! Thanks for the suggestions.
1) While it's not shown in the transaction listing of the account, the date the transaction is made is stated in the narration of the transaction as shown on the statement when issued. This should help with the reconciliation of your account.
2) We're looking into providing trading names/locations and will update our customers when we have further info. If you're ever unsure of a transaction, please hit the 'Ask us' button and we can provide further info.
I hope this help :) ^Meg

I just left NAB
For a better mortgage and banking offer after 20 years. Not sure if it is because I know there app better or if BW app is harder to navigate. I know I have phoned BW help or message us service to locate (what info should be readily available on app) I’m using wifi at Relatives house whilst my new home is completed and I cannot access all details of my accounts like nickname changes, changing transfer amounts etc etc I should be able to do this from an app on iPhone X or iPad. (My desk top MAC is in a box some where) I don’t like that I can’t see my expenditure on a graph like NAB I was very visual to remind me to spend less on clothes and entertainment and be a grown up. BankWest please get some modern up to date techies for the new millennium I’m not tech savvy but recognise this app has a long way to go in relation to why other banks offer. I want to be able to press a bit on front of app that say bank balance so whilst Olin in the cue I know what account to use (very handy).
Also my iPhone X the app is to big to fit screen I need to scroll around to see it all!
Hope to see some awesome improvements just like others have mentioned below. Cheers

Hey! I'm not sure if you've updated recently, but I just thought I'd let you know that nicknames and scheduled transfers can now be updated through the app. While expenditure graphs/quick balances aren't something we offer at the moment, these are great ideas and I've flicked these through to the team for consideration for future updates :) ^Meg