Bankwest 4+

Transaction date on credit card transactions

A couple of features on credit card statements and transaction reports would be very helpful when reconciling information.
1. I do not really care when you process a transaction but I do care when the transaction was performed. This is the date for which I have a receipt, and I use this to match transactions. Can you add the actual,transaction date to the statement and online report from the app, not just the date when Bank West processes the transaction, as this date can be anytime up to 2 weeks after the transaction was performed.
2. Some banks provide information about the charging company, I.e. their operating name and location. This is useful as sometimes the reported name on the statement does not have any relation to where the item was purchased from the users point of view. This would also help with reconciliation.

Developer Response , 04/11/2018

Hey! Thanks for the suggestions.
1) While it's not shown in the transaction listing of the account, the date the transaction is made is stated in the narration of the transaction as shown on the statement when issued. This should help with the reconciliation of your account.
2) We're looking into providing trading names/locations and will update our customers when we have further info. If you're ever unsure of a transaction, please hit the 'Ask us' button and we can provide further info.
I hope this help :) ^Meg

Like other bank app better

I just left NAB
For a better mortgage and banking offer after 20 years. Not sure if it is because I know there app better or if BW app is harder to navigate. I know I have phoned BW help or message us service to locate (what info should be readily available on app) I’m using wifi at Relatives house whilst my new home is completed and I cannot access all details of my accounts like nickname changes, changing transfer amounts etc etc I should be able to do this from an app on iPhone X or iPad. (My desk top MAC is in a box some where) I don’t like that I can’t see my expenditure on a graph like NAB I was very visual to remind me to spend less on clothes and entertainment and be a grown up. BankWest please get some modern up to date techies for the new millennium I’m not tech savvy but recognise this app has a long way to go in relation to why other banks offer. I want to be able to press a bit on front of app that say bank balance so whilst Olin in the cue I know what account to use (very handy).
Also my iPhone X the app is to big to fit screen I need to scroll around to see it all!
Hope to see some awesome improvements just like others have mentioned below. Cheers

Developer Response , 16/10/2018

Hey! I'm not sure if you've updated recently, but I just thought I'd let you know that nicknames and scheduled transfers can now be updated through the app. While expenditure graphs/quick balances aren't something we offer at the moment, these are great ideas and I've flicked these through to the team for consideration for future updates :) ^Meg

Business Banking Minus Cash Deposits - no joke!

I opened a business account with Bankwest transitioning from Westpac, hoping for a better banking experience with fewer fees. What I found is that I have opened a business account with no means to deposit cash into my account! Yes, a business account with no cash deposit facility activated. I was told I can deposit cash at Auspost, only to find I wasn't issued with the correct card to do that and I need to request that card (3 weeks after opening the account). I then rang and was told I can deposit at Commbank. Great I thought, that would make sense. I go there and find out, no I can't deposit at Commbank unless I am issued with a deposit book - which I have to request. Really! The telephone banking staff at Bankwest also can't tell me if I use Commbank to deposit my cash if I will be charged a fee. I wonder if you work for a business banking section and can't help your customer establish cash deposits upfront or the fees involved, how much training does your employer give you to know how you can help your business customers? I am hopeful that my banking experience will improve. Bankwest you need to get some people working on streamlining the opening of your business banking procedures as this is quite literally comedy skit level of incompetence.