The official American Express® Mobile App for iPhone® gives you access with a touch or a look to Membership benefits. You can keep track of your spending and rewards, find offers, pay your bill and earn Points. Find many more features available in the App below.
• Use your existing Americanexpress.com.au login details or register for American Express Online Services via the Amex App
• Get quick access to your Account with Touch ID® login (iPhone 5 and above with iOS 8+) and Face ID® login (iPhone X and above)
•Retrieve your User ID and reset your Password
Your Card and Account:
• Activate your Card and set-up your PIN
• Pay your bill^
• If you hold multiple Cards, you can add, remove and manage all of them
• Securely view, change, or unlock your PIN
• Temporarily lock your Card if you’ve misplaced it
•Enrol into Direct Debit
•Enhanced activation experience for Card Members to set up their account
•Replace your damaged, lost or stolen Card
• Track, view and use your Points
• Earn Points playing Local Champion**
• Refer American Express to your friends
• See personalised recommendations for other ways to use your points
• Explore Amex Offers for savings
Service and Security
• Check your balance and access past PDF statements and pending transactions
• Check your spending power to find out if your purchase(s) can be approved**
• Find places that accept American Express
• Receive real time purchase alerts and reminders for offers and payment – just go into your settings and allow notifications on the Amex App
• Set up your Card with Apple Pay to conveniently pay in store, in apps and online
• Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee.***
Don’t want to use the Amex Mobile App? You can continue to use our site at americanexpress.com.au from any device. Not registered for Online Services? Register for Online Services at americanexpress.com.au/register or select “New to Amex?” at the bottom of the login screen of the Amex App.
The App is also available on iPhone® and iPod touch®.
This App is only available for Card Members who hold an American Express® Card issued by American Express Australia Limited.
^David Jones American Express Card Members are unable to pay their bill through the Amex Mobile App and are not eligible for Local Champion and Pay with Points.
*If you are an American Express Corporate Card Member or an American Express Business Card Member affiliated with a wholesale partner, you are not eligible for Pay with Points, Amex Offers, Friends Referral, Local Champion, Places, and push notifications.
**Only available for Consumer and Small Business Charge Card Members.
Local Champion eligibility and Terms and Conditions are available at americanexpress.com.au/localchampion.
***Only available for Consumer Credit Cards (excluding David Jones). T&Cs apply.
Touch ID, Face ID, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
All access to and use of this App is subject to and governed by American Express’ End User License Agreement, Website Rules & Regulations Privacy Statement which can be found if you log into the App > Account > Legal & Privacy > End User License Agreement.
You can now replace your damaged, lost or stolen Card through the American Express App.
Ratings and ReviewsSee All
Poor Customer Relations
After 32 years of membership I cancelled my Platinum Card in frustration and utter disgust at the disgraceful disregard for customer loyalty. American Express need to train their Call Centre Staff in how to apologise and express remorse for utterly shoddy service.
I also sent a copy of my letter detailing my experience to the Marketing Manager of the Platinum Card and needless to say I was not even afforded the curtesy of a reply.
I had overlooked my $400 travel credit redemption and was 3 weeks late. I was asking if there was anything that could be done in light of my years of loyalty. This necessitated being left on hold for hours, finally promised I would be called back. No follow up so more wasted time on my part.
The most comical aspect of this ridiculous saga is that for the sake of trying to appease me I cancelled my membership which meant a refund of $395 for the membership which was due. So American Express sacrificed a loyal customer because no-one was capable of thinking outside the box and ended up saving $400 to lose $395. Not exactly a wise move when dealing with bottom-line profits.
Also extremely disappointing that no-one is capable or sufficiently trained in the art of picking up a phone.
So much for Customer Loyalty.
With the current climate where 9 out of 10 establishments will either not accept the card or charge a fee American Express need to lift their game.
I think transactions have stopped appearing on the Apple Watch after the transaction happens
UPDATE - Confirmation of a Transactions does not appear on the Apple Watch immediately after the transaction occurs as it used to do. What happens is when the next transaction occurs, notification of the previous transaction appears on the Apple Watch but not the current transaction until the next transaction occurs. In other words, the notification is always one behind. Please fix. I had given up getting a transaction paper receipt particularly with COVID because the receipt appeared on the Apple Watch. Now I have gone back to a paper receipt with COVID risk.
Good app but could be better
Great feature of giving you instant notifications when you’ve made a transaction. You know straight away when your card was used and if it wasn’t you so you can call them instantly. Could be better if you had the option of locking and unlocking your card like you can with Mastercard, or changing pin from the app. Also I don’t think the rewards they have are completely linked because the reimbursements to deals you save don’t come through. Good... but could definitely be better.
Data Linked to You
The following data may be collected and linked to your identity:
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.