myBupa 4+

Bupa Australia Health Pty Ltd

    • #11 in Health & Fitness
    • 4.8 • 14.9K Ratings
    • Free

iPhone Screenshots

Description

At Bupa, we continually update and refresh the myBupa App to ensure you have the best, up-to-date experience.

You can now chat to one of our team members, manage your cover, access your Digital Membership Card, make one-off payments, make a Medical, Hospital or Extras claim and view your claim history, update your contact details and find Bupa providers, hospitals, specialists as well as your nearest Bupa centre. You can also use features such as Getting an Estimate prior to attending an appointment and access Bupa rewards and discounts. All on your phone - all within the app.


Features:
- Chat with an agent about your queries – anywhere, anytime!
- Access your Bupa Digital Membership Card
- View and manage your cover details
- Make a one off payment
- Make a Medical, Hospital or Extras Claim
- View Claims History
- View Extras Usage*
- Locate and get directions to your nearest Bupa provider, Hospital or Medical Specialists**
- Locate and get directions to your nearest doctor (OSHC customers only)
- Update contact details and communication preferences

* Please note: not all customer are able to view their Extras Usage on myBupa as this feature is not extended to all products at this time
** This excludes OSHC customers


NOTE: This app is not suitable for seeking medical attention in an emergency.

What’s New

Version 3.7.1

In this release, we have made updates to our registration process to make it simpler and quicker for you to access myBupa. As always, we make regular updates and enhancements to the myBupa app to keep the app running smoothly.

Ratings and Reviews

4.8 out of 5
14.9K Ratings

14.9K Ratings

PAUL366466 ,

My Cover

We find BUPA very efficient, but I pay our fees one year in advance to save the increase, and then you send us a letter in April to change the conditions of our cover after we have already paid (moving the goal posts). After being with MBF and then BUPA for so many years and never considering moving to another provider this year sadly we will be looking around.

Developer Response ,

Hey Paul, it’s always great to hear from our loyal members, though it’s disheartening to know you’re thinking of leaving us. We get that premium increases and cover updates can be challenging, and our Customer Service team are always there to help clarify any concerns you may have. I’d recommend calling through on 134 135, between 8am - 8pm (AEDT) from Monday to Friday, to have a further chat about this. Warm regards, Viv

SIA1A ,

App crashes at start-up

Useless.

I hope that BUPA’s health insurance business systems and programming work better than this.

My view is that I will never trust important personal business such as health insurance to an organisation that can’t satisfactorily implement its own business software such as customer-facing iOS applications.

UPDATE:

Viv, thanks for responding. My device is an iPod Touch 6 running iOS 12.4.4.

I am surprised that you have requested multiple personal id items from me such as BUPA account number etc. This is unacceptable in a public forum.

All you need to know is that the current MyBupa app crashes at startup on the system I have specified above. This is prior to entering any of my personal info. As a professional developer, your job is to now test the app using the iPod Touch 6 and the latest iOS software for this device. Once the crash has been replicated you then need to rectify the app.

Please advise the community here when this has been done. In the meantime I will review my current health insurance arrangements with a view to moving my business to an organisation that has its IT systems running smoothly.

By the way, why can’t I even pay my annual BUPA premium using the myBUPA app?

Developer Response ,

Good afternoon. Apologies for any confusion caused, your membership details can be sent over to mobilefeedback@bupa.com.au so that we can start with the investigation. While most customers can see the payment details of their policies through the App, making payments or updating direct debit details will need to be done through the desktop version for now. Thanks for sharing your thoughts and feedback regarding this. Kind regards, Viv

dointall ,

Satisfied so far.

At the start I had coverage for my wife on a visitor visa and then she change to a temporary resident. I rang Bupa to discuss the change. The person I spoke to was from the Visitor department and stated there was no change, I tried explaining to the person that she is no longer a visitor, but a temporary visa holder. Cut a long story short I was bounced around three different departments. I got a lady who wasn’t from that department and saved me money and got extra cover . Good app. But some Doctors are taking advantage of people on visitor visas, making them come back multiple times for no reason.
I would recommend Bupa.

Developer Response ,

We really appreciate you sharing your feedback! Healthy regards, Kristina

App Privacy

The developer, Bupa Australia Health Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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