myBupa

Name: myBupa
Rating: 4.7 (47050 reviews)
Author: Bupa Australia Health Pty Ltd

Health & Fitness

Only for iPhone

Free

47K Ratings
Ages

4+
Years
Category

Health & Fitness
Developer

Bupa Australia Health Pty Ltd
Language

EN
English
Size

201.7
MB

iPhone

Enjoy easy access to a range of online services for Bupa members: · Claim for health care expenses on the go · Access your claims history when you need it · Check your extras usage* · View all your active Bupa health insurance policies in one place · View and manage your cover · Use a digital card to claim with a tap of your phone · Manage your premium payments · Access Bupa’s Life Rewards program · Find Bupa health care providers in your area · Update your contact details and communication preferences · Get in touch with Bupa using the app’s messaging feature * The extras usage feature is not currently available for all products. Note: This app is not suitable for seeking medical attention in an emergency

Ratings & Reviews

4.7

out of 5

47K Ratings

Small bugs but makes life a lot easier
22 Jan

Hanz RSA
I appreciate the App, but if a Product Owner or UX designer is reading this, there are three quirks I would like to highlight:1. When searching for a provider the keyboard changes or disappears twice while completing a typical provider number - this is a bug2. You have to view the right person in a family before clicking submit claim - I made this mistake a couple of times in the beginning, wasting time creating a claim for the wrong person - maybe clearly show who the claim process is for and offer the user a choice to change at the start of the process3. The claim steps call the user’s attention to the bottom of the page, but next is top right - I’m always slowed down after claiming many times!
Small bugs but makes life a lot easier
22 Jan

Hanz RSA

I appreciate the App, but if a Product Owner or UX designer is reading this, there are three quirks I would like to highlight:1. When searching for a provider the keyboard changes or disappears twice while completing a typical provider number - this is a bug2. You have to view the right person in a family before clicking submit claim - I made this mistake a couple of times in the beginning, wasting time creating a claim for the wrong person - maybe clearly show who the claim process is for and offer the user a choice to change at the start of the process3. The claim steps call the user’s attention to the bottom of the page, but next is top right - I’m always slowed down after claiming many times!
Absolutely USELESS App
06/06/2024

Chars6
I hardly ever write reviews but feel compelled to warn others about this ridiculous App. This is probably the most USELESS App I’ve ever used. I changed our hospital cover in February and as of today, June 6th, it is still NOT updated in the App. I’ve deleted and redownloaded the App multiple times and still shows our old medical cover. You CANNOT start a claim via the App, in fact the App doesn’t even show ANY recent claims or ANY completed claims for that matter for any years. Do yourself a favour and do NOT even bother using this App. Just use your browser and log in to the website which shows your actual Hospital/Extra’s cover AND you can actually submit a claim online. We pay over $600 a month for our hospital and extra’s cover which is over $7K a year, just from us alone you’d have enough $$ to pay a professional to design an App that ACTUALLY WORKS!! I’m seriously considering changing providers because if Bupa can’t even design an App that can be viewed or used successfully what’s the point in having an App at all..?? 😤🤬
Absolutely USELESS App
06/06/2024

Chars6

I hardly ever write reviews but feel compelled to warn others about this ridiculous App. This is probably the most USELESS App I’ve ever used. I changed our hospital cover in February and as of today, June 6th, it is still NOT updated in the App. I’ve deleted and redownloaded the App multiple times and still shows our old medical cover. You CANNOT start a claim via the App, in fact the App doesn’t even show ANY recent claims or ANY completed claims for that matter for any years. Do yourself a favour and do NOT even bother using this App. Just use your browser and log in to the website which shows your actual Hospital/Extra’s cover AND you can actually submit a claim online. We pay over $600 a month for our hospital and extra’s cover which is over $7K a year, just from us alone you’d have enough $$ to pay a professional to design an App that ACTUALLY WORKS!! I’m seriously considering changing providers because if Bupa can’t even design an App that can be viewed or used successfully what’s the point in having an App at all..?? 😤🤬
Satisfied so far.
02/03/2022

dointall
At the start I had coverage for my wife on a visitor visa and then she change to a temporary resident. I rang Bupa to discuss the change. The person I spoke to was from the Visitor department and stated there was no change, I tried explaining to the person that she is no longer a visitor, but a temporary visa holder. Cut a long story short I was bounced around three different departments. I got a lady who wasn’t from that department and saved me money and got extra cover . Good app. But some Doctors are taking advantage of people on visitor visas, making them come back multiple times for no reason. I would recommend Bupa.

Developer Response
We really appreciate you sharing your feedback! Healthy regards, Kristina
Satisfied so far.
02/03/2022

dointall

At the start I had coverage for my wife on a visitor visa and then she change to a temporary resident. I rang Bupa to discuss the change. The person I spoke to was from the Visitor department and stated there was no change, I tried explaining to the person that she is no longer a visitor, but a temporary visa holder. Cut a long story short I was bounced around three different departments. I got a lady who wasn’t from that department and saved me money and got extra cover . Good app. But some Doctors are taking advantage of people on visitor visas, making them come back multiple times for no reason. I would recommend Bupa.
Developer Response 02/03/2022
We really appreciate you sharing your feedback! Healthy regards, Kristina
keeps crashing
26/05/2023

heath 76
Every time i go to submit a claim whenever i go to put in the item the app crashes and i can’t do anything, please fix this, it has worked before but it very annoying.Also when i went to go into the app the other day, i had to re-login, then wait for an email to verify who i was then set a pin number and make touch ID available. Sure not a problem. But today I had to do that again, i’ve already set a pin, what is the point if i still have to wait forever for an email verification, at least do a text message if you are gonna do it every time. Once i was fed up and realised i wasn’t going to be able to make my claim through the app i went the website where i have to log in again and then it asked me for the email verification…. stop doing that!

Developer Response
Hi there,We're aware there've been some issues relating to the claiming experience on the myBupa app, and rest assured it's something we're looking into and are working to implement a fix for as soon as possible.With regard to the verification code, we've recently introduced Multi-Factor Authentication (MFA) in an effort to strengthen the security of myBupa, as we take the protection of our customers' personal information incredibly seriously. We're currently only sending the one-time code out via email, so there won't be a way to change this to be sent as a text.Although you'll be asked to do this each time you log into myBupa on a web browser, it does seem rather strange you're being prompted to do this every time you log into the app, so I'd first recommend making sure you're not logging out of the app each time you close it. If the issue still persists, please let us know by emailing MobileFeedback@bupa.com.au, or contacting us on any of the methods mentioned here: https://ms.spr.ly/ContactUs.Kind regards, Sam
keeps crashing
26/05/2023

heath 76

Every time i go to submit a claim whenever i go to put in the item the app crashes and i can’t do anything, please fix this, it has worked before but it very annoying.Also when i went to go into the app the other day, i had to re-login, then wait for an email to verify who i was then set a pin number and make touch ID available. Sure not a problem. But today I had to do that again, i’ve already set a pin, what is the point if i still have to wait forever for an email verification, at least do a text message if you are gonna do it every time. Once i was fed up and realised i wasn’t going to be able to make my claim through the app i went the website where i have to log in again and then it asked me for the email verification…. stop doing that!
Developer Response 31/05/2023
Hi there,We're aware there've been some issues relating to the claiming experience on the myBupa app, and rest assured it's something we're looking into and are working to implement a fix for as soon as possible.With regard to the verification code, we've recently introduced Multi-Factor Authentication (MFA) in an effort to strengthen the security of myBupa, as we take the protection of our customers' personal information incredibly seriously. We're currently only sending the one-time code out via email, so there won't be a way to change this to be sent as a text.Although you'll be asked to do this each time you log into myBupa on a web browser, it does seem rather strange you're being prompted to do this every time you log into the app, so I'd first recommend making sure you're not logging out of the app each time you close it. If the issue still persists, please let us know by emailing MobileFeedback@bupa.com.au, or contacting us on any of the methods mentioned here: https://ms.spr.ly/ContactUs.Kind regards, Sam

We make regular updates to myBupa app to make it more reliable for you. In this release, we’ve made updates and enhancements to keep the app running smoothly.

Version 6.3.1

12 Dec

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics