HealthCheck SA 4+

One of the worst apps and service I’ve had to use. The app set up doesn’t work. Spent 3 hours on phone yesterday and told to uninstall and reinstall to fix it. That didn’t work. Have been trying to phone SA health for 5 hours today to get help as meant to do daily symptom check. Everytime it goes to option selection on phone, the call is disconnected. I am doing the right things my end, all my tests etc but worried I will get into trouble now because no daily symptom check. It is astonishing that the staff on the phone told me these are known issues, yet nothing on the website to put peoples mind at ease or when the issue will be rectified. Makes those of us from interstate feel very unwelcome in South Australia . Extremely stressed that I will be fined even though the issue is on the SA government side. Utterly appalling.

Had repeated problems accessing and using this app. Kept ticking over even though my 14 days had expired three weeks ago and I’d left the state. Made five phone calls to try and fix and finally told I have to ring them when I leave the state to off board. So, no one in app development could think to put a feature on the app that allows you to indicate your 14 days is over and you’ve left the state? Instead you have to make a phone call and be placed on hold for an hour. Whoever developed this should be fired.

As another reviewer pointed out, if you haven’t been texted your Unique Identifier, it’s likely because you don’t have a phone number recorded in mySA GOV.

If you add a phone number to your mySA GOV account, you will receive a text with your Unique Identifier.

The rest of the application functions well as far as I can see but this is some pretty basic user experience stuff that has been missed.

Something as simple as making a user confirm their details so they can add a missing phone number would have saved a lot of confusion.

I’m not blaming the developers. In all likelihood this app was rushed and so things were missed. What I am surprised about is that they haven’t patched this yet. It’s been live for two weeks.

Even something as simple as a “we’ve detected you do not have a mobile number associated with your MySA Gov account, please click the following link to add one so we can send you your Unique Identifier” would be better than nothing.