Heritage Mobile Banking 4+

Used heritage bank for most of my life. And this app alone makes me want to change banks, it has only recently become a lot easier to use and aesthetically more pleasing to look at. How ever, when ever I choose to open the app, almost every day I am not prompted with Face ID LOGIN which is an option, only works 50/50 of the time, then you have to turn on the option again in the settings after using your password. This means it takes me 3 or more minutes to just check out my bank accounts which is tedious. Also would be nice to have the option to adjust scheduled transactions within the app.

Hi, can you please check you're on the latest version of the app and that your operating system is up-to-date? If you have updated, please email us at info@heritage.com.au with your member number and the details of the issues so we can investigate further. We're always looking to improve the app experience for our members so we appreciate your feedback.

I find the app is very very basic. I’ve been told that I should have to go onto the website to access more features but with modern day banking I shouldn’t have to.
Here are the biggest disappointments

1. Have to scroll though transactions to find my loan repayment figure (even on the website)
2. Cannot access statements through app
3. The switch/ linking function has its own flaws
A. It has to be done by the customer. The heritage staff cannot link it in their system for you.
B. You have to switch between members. All other banks I’ve banked with you can view them all on the main screen.
4. It’s not very aesthetically appealing someone told me on the call centre phone once heritage is a digital bank. It is most definitely not. It could learn a thing or two from any other banking app about aesthetic.
5. Cannot change pin on card through the app

Don’t even get me started on Apple Pay. But anytime you bring these up with the bank you get a very generic. “You’re feedback is important.... we will pass it on to the relevant team.... there are many things that need to be sorted in the background first... banked with Heritage for 5 years and been getting these generic responses The whole time.

Hi sorry to hear you're disappointed with your experience with our app. The app is a quick and easy way for our members to access the most popular banking functions on the go. We do try to incorporate new features and updates regularly, taking into account feedback from our members, so we do appreciate your comments. In the meantime, our website features the full range of functions and has been optimised for mobile device use.

This app used to work really well. I’ve tried updating it today before making this review but I’m already on the latest version. On pressing my account balance to see the transactions, the app closes suddenly. This happens on two out of three of my accounts. The other account opens successfully and shows the transaction list.

Hi, can you please try uninstalling and reinstalling to see if that fixes the issue, and also check your operating system is up to date too? If this doesn't work, please email us at info@heritage.com.au with your member number and the details of the issue, or call us on 13 14 22. In the meantime, please use the full version of internet banking available via heritage.com.au. You may also wish to add a shortcut to login page on your home screen device to make it easier to access.