My AMP 4+

AMP Limited

    • Free

Description

Manage your AMP banking, super, insurance, and investments anywhere, anytime



Account management:

• View bank and wealth statements and correspondence
• Retrieve login details
• Set up banking and super alerts via iPhone, iPad or Apple Watch
• Log in securely via PIN or Face ID


Transactional features:

• Set up BPAY® billers & payees, and transfer money
• Manage all your cards in one place
• Add your AMP bank cards to your Apple wallet

Financial planning and tracking:

• Monitor the progress of your savings goals
• Track your investment performance

Superannuation and retirement:

• Start bringing your other superannuation accounts together using the 'Search for my Super' feature
• Check your insurance inside super
• Update and manage your super beneficiaries

Additional services:

• Access products and offers to apply for a saver, access, or a term deposit account
• Submit a prequalify form for a home loan

Customer support:

• Submit a general enquiry
• Chat with customer support
• Track requests you've made with the bank



Your personal information will be used for purposes such as the delivery of the above in-app features and services, authenticating your access to the app, letting you know about products and services that may be of interest to you and helping us to understand usage of and make improvements to our app. For these purposes, your personal information may be shared with other entities in the AMP Group and with our relevant third-party service providers. For more information on how we handle personal information, please refer to our Privacy Policy.



® Registered to BPAY Pty Ltd ABN 69 079 137 518

What’s New

Version 7.24

• Introduced the Interim Transaction listing feature - now you can download a list of your Bank transactions for custom dates, avoiding the need to wait for your account statement
• Minor bug fixes and enhancements

Ratings and Reviews

2.0 out of 5
465 Ratings

465 Ratings

Fiona Tawse ,

Useless Bank - AMP app doesn’t work

AMP app doesn’t work. It worked from 2015 to this year. However, now when I log into AMP I cannot see any transactions and an error message pops up. I have been battling this matter for over a month with AMP and have experienced the worst customer experience. At times, calls are answered off shore in Malaysia and the language barrier and delayed communication makes it difficult to raise your concerns. At times, others have called me and asked me to resolve the issue with them over the phone. However, to no avail the app doesn’t work. Last year it took 3 months to open a savings account for my teenage son. My husband and I called every day to try and open an account, however each customer service person that answered couldn’t open a basic savings account. From these ongoing issues and poor customer service we are now closing our account with AMP and banking elsewhere. The star rating really shows how poor the app is and the customer service is even worse. Still a useless bank and the app still doesn’t work. On the phone right now and no one can fix it. Apparently, it gets escalated to the technical team, but it still doesn’t work. The app hasn’t worked for years. Why isn’t the app fixed? Why isn’t anyone from the technical team able to fix this useless app??

Developer Response ,

Hi Fiona, we're sorry to hear you're having trouble using the app and that you're dissatisfied with the customer experience which has caused you to move from AMP. This is definitely not the level of experience we aim to provide to our customers. We will definitely share this feedback with our team to learn and grow from this experience for our future customers. If you wish to speak with us in more detail about this please call us on 13 30 30. Thanks, Alice.

Niftyven ,

Latest update locks out older iPads

I've been using this app for years. The latest update however (with no warning) says my iPad must be at IOS13; mine is at IOS12.5.7 and being not the latest model it can’t go to a higher OS.
When I tried to download the updated version a message says if I don't have IOS13 I can download an older version but when I try to do so by hitting 'download' I just get the same message!
I rang AMP technical support and spoke to someone who didn’t know what I was talking about. They spoke to someone else who came to the phone and told me that if it wouldn’t download an older version (like it said) then I'd just have to access my AMP accounts on my computer. Didn't bother asking if I had one - I'm an old IT guy and I know careless and poor support when I experience it.
Please fix the app on the App Store to allow us, your valued clients, to access an 'older version' of the app as your message says that one can do.

Developer Response ,

Hi, we’re sorry to hear you’re running into problems using the app. Unfortunately as older devices and operating systems can have security issues, we periodically need to limit access to older operating systems in order to protect your funds. Our latest release was one such instance which is why the issue is now occurring on your device. Should you have any further questions or feedback, please get in touch either via phone on 1300 657 801 or email askamp@amp.com.au. Thanks, Sarah

traplog ,

Completely Useless

Can’t log in. Just get an error message, advising something went wrong. Really wish there was a negative star option. It’s been this way for several years. It worked for the first couple of years, then one day it just stopped letting me log in and has never functioned since. Even after advising AMP of this, they never bothered to fix it, or contact me to explain what needs to be done…pretty dismal. I eventually just deleted that app, but today I thought I would give it another chance…I mean it’s been a few years, surely they’ve fixed it by now. Alas, it’s exactly the same…clearly someone is not doing their job, or at least not doing a very good job…that’s evidently clear given the average star rating for the app. Common AMP, your an investment bank…can’t you even manage to get the app’s login to function? Maybe that explains why my fund underperforms against the market, so often.

Developer Response ,

Thanks for reaching out. We're sorry to hear you're unable to log in to the My AMP app and that this has been an ongoing issue for you - we completely understand your frustration. We'd appreciate the opportunity to look into this for you with one of our Tech Specialists. Please call us at 1300 657 801 or email askamp@amp.com.au Thanks, Alice.

App Privacy

The developer, AMP Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Browsing History

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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