The safer way to spend and transfer money abroad. Easily top up your Travel Money Card, check your balance, recent transactions and order cash for delivery or collect from one of our stores.
Accessing foreign currency while away has never been safer or easier. Whether you’re buying Dollars in real time, or quickly purchasing Euros before a city break — the Travel Money App offers total peace of mind, with all your cash safely stored on a secure card.
The Travel Money App is the perfect travel companion for anyone looking to go on holiday, explore the world or do business in new places.
By downloading the Travel Money App, you are choosing a faster, safer way to spend while you travel. Here are some of the features you can enjoy:
● Top up your travel card with your choice of 10 available currencies: British pound, US dollar, Euro, Australian dollar, New Zealand dollar, Canadian dollar, Japanese yen, Thai baht, Hong Kong dollar, and Singapore dollar.
● Lock in exchange rates
● Use your card across millions of locations, wherever Mastercard Prepaid is accepted.
— A wide range of benefits in one travel app —
● 24/7 global assistance to replace your card or provide you with emergency cash
● No ATM charges overseas*
● Platinum benefits from our partners
*Although Travelex does not charge ATM fees, please check the ATM before using as some operators may charge their own fees.
— International cash exchange at your fingertips —
Order cash in the app, and pick up in store. Whether you’re looking for Pounds, Euros or one of our other 50+ currencies, lock in our very best rates on your foreign currency.
All created by the experts in foreign exchange, Travelex.
— Want to get in touch? —
● Australia - https://www.travelex.com.au/travel-money-card/contact#IPN
● New Zealand - https://www.travelex.co.nz/travel-money-card/contact#IPN
● United Kingdom - https://www.travelex.co.uk/travel-money-card/contact#
● Japan - https://www.travelex.co.jp/travel-money-card/contact
The app has the minimum you need to get by, however, the most annoying thing is when you go to create an ‘order’ for new currency to mth with money you are transferring in from your bank or via BPay it makes you put all your details in again then, if you have to back out for some reason, you have to put them all back in again!!!It takes a while sometimes when you first load it up to tell you the correct balance - it looks real good till the transactions roll in!!Good things:You can instantly see what money you have spent almost as you are walking away from the restaurant or shop or ATM!! Depending on your internet speed.You can see what you have spent in each currency easily.There isn’t much to see so it’s easy to navigate.It’s annoying they don’t put any bank account transfer details in the app.Bank transfers come in and you receive notification - peace of mind..
Developer Response
We are sorry to hear that you are not happy with the app. So we can improve the service, please could you email our app team directly (mobile@travelex.com), We do appreciate any and all feedback that we receive.
Hit and Miss - OK if you don’t mind stuffing around on the website when you can’t login.
Char0998
Have been overseas for 8 weeks using the app and experienced no issues (other than the annoying re-entering of details every time you need to reload mentioned in other reviews - also at one point they wanted me to put in my passport expiry in the form MM/DD/YYY or MMM/DD/YYYY or something ridiculous that didn’t even work and I couldn’t put in the date for 5 minutes while I tried different things but then suddenly managed to fluke my way in… didn’t have the same problem again since though).However in the last 3 days I haven’t been able to login to the app at all. Touch ID just leads to an empty screen, and if I try and login properly it tells me an account with my number and email doesn’t exist, even though I logged in through the web version with the same details minutes earlier (although even that had some issues because it told me the email I signed up with was invalid the first time I put it in). Support has been non-existent. I emailed the help email on the website to ask if there was a known problem in the last couple days and they told me I had to call and they wouldn’t help me via email due to security. Clearly they need to find a way to help people that is secure through mail or message or something and not assume that everyone has the means to make phone calls overseas.Just glad this problem has happened in my last week here and will only have to put up with logging into the website for another 6 days.
Stole My Money
Tea Mc
I’ve spent the last few hours trying to get in contact with Travelex, after the money for a reload was taken out of my bank account and never loaded onto my Travelex card. I have called customer service three times - the first, I was hung up on. The second, I was given another number to call, to which no one answered/the call was declined. The third, I was put on hold for 10 - 12 minutes before being hung up on again. The card has worked more or less fine for me for the last 7 months, but this is really disappointing. I have just moved countries and now have no access to my money, and no way to recover my lost funds. To anyone considering Travelex - DON’T. Aside from this ordeal, the app is slow and clunky, my transaction history has not appeared since June, balance doesn’t update, and the customer service is shocking if your money goes missing with them. You’re better off going with a reputable company like N26 or Revolut for your travel funds!
Developer Response
We are sorry to hear that you are not happy with the app. So we can improve the service, please could you email our app team directly (mobile@travelex.com), We do appreciate any and all feedback that we receive
Will never use again
Worst ever site
Recent experience in Europe where Travelex went offline over Christmas and New Year meant extreme stress for many users. Unable to access balance, being told to use BSB to transfer money (which has a 2-3 day delay) or being told to call the number on the back of the card for help (the number is embossed over you idiots! and cannot be read). A brief email was sent more than one week later citing security problems, when in fact Travelex had had a cyberattack. Still no information from the company more than four weeks later. My card had euros on it and I was assured I could use it everywhere. After all the drama over Christmas in Europe it was then suspended on my way home in Dubai because I tried to get Dirham from the ATM machine. Well Travelex, I couldn’t load Dirham and you knew I would be in the Middle East on my way home! So never again. The stress this caused and the constant trolling through websites to find non existent help was not worth it.
At Travelex we're committed to delivering the best mobile experience possible. We prioritise making improvements, adding new features and fixing bugs based on your feedback.
The safer way to spend and transfer money abroad.
Version 68.0
The developer, Travelex Global, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
