Menulog have created a great easy to use app, much easier then other courier apps I’ve used, but it has 2 major flaws.1. The “chat now” function consistently disappears so when your in need of assistance you can’t get it. There is no contact number for help or guidance that the website doesn’t give you, there is an email address to contact but it takes minimum 48 hrs for a response.2. No incentive for extending runs, even during busy times you instantly loose your bonuses during your extended run (overflow), this causes couriers to not extend their runs and therefore customers potentially not getting orders but this needs to be changed at a higher level then app developers

I’ve always made very good money not only during covid nd study periods but also after any time i was in need of extra money. Menulog always helps me well but yes a little bit earnings are deviating bcz so many people doing this now. I want courrier app to have continuous runs like 4 pm till 1 am and not small small shifts because sometimes I don’t get extensions and I’ve to sit empty for half an hour or if i get extension its not worth it to go other areas bvz after half n hr i hv to return to my area. But yes it’s still very good money , u can never get such decent pay with uber eats, menulog rewards very well to hard working drivers like me. And best thing u can choose ur preferable areas nd work accordingly nearby where u stay, unlike uber nd doordash which can throw u anywhere anytime. Menulog keeps u bounded in an area so u become area specialist with all streets mugged up in ur mind. I love it , but I HOPE I can make same amnt of money I was making before a year, it’s getting quiet in night times. Anyways for now m happy and to be honest I survived my whole student life only and only with menulog making what I always wanted or more than that, but never less. Thanks menulog for supporting me a lot, I owe u a lot.

I wish I could say everything I have to say in here. However this is the worst app to work with. You have to wait 1-3 hours just to get an order match and I don’t understand why, but after the Christmas 2021 , the app became way more worse, I have zero clue about it and the online chat team is mostly super rude. You start a run and wait for hours just to get a one order and if you work on this app as a full time job, then you better find another way to torture yourself. You wait for a whole day with full availability and you can only make maximum $100, also I hear people most of the times talk bad about menulog as well. Sometimes When you go to a restaurant , the people work there say, “there are so many menulog deliveries waiting to be picked up for hours now but no driver came” and you wait hours until they match you to an order while tens of them are waiting to be picked up. The service is purely bad and a waste of time, gas and energy, I’m happily quitting this job and when I see other reviews people wrote here , I feel like I’m not the only one to feel this way. Do it as a part time job maybe 3-4 days a week for less than 4 hours if you think this will do something, but other than that, just stay away form this courier app.

I had an app error that prevented me from getting jobs for months on end, and Menulog did not resolve it. I received correspondence stating that I did not get any jobs during that period because I did not schedule shifts. (illegal by the way, as we are contractors not employees.) I complained about how I was spoken to and what was said, and the manager of incidents and safety contacted me directly. They stated that they don’t owe any particular amount of work (“that’s the gig economy”), glitches aren’t uncommon, and that reimbursement would not be possible, even though I argued that their own definition of a service failure included themselves failing to provide their service to contractors. I cancelled my contract and told them to remove my account as I would not be coming back to work for them. The definition of a service failure was later changed and I never got anything for a glitch that kept me online with no job requests. The manager did say he flies to work from Gold Coast to Sydney every day, so that was a nice flex on his behalf, telling someone they left high and dry over Christmas.