Uber - Request a ride and more

Name: Uber - Request a ride and more
Rating: 4.9 (1130229 reviews)
Author: Uber Technologies, Inc.

Find rideshares and taxis

Free

1.1M Ratings
Ages

4+
Years
Category

Travel
Developer

Uber Technologies, Inc.
Language

EN
+ 48 More
Size

426.6
MB

Join the millions of riders who trust Uber for their everyday travel needs. Whether you’re running an errand across town or exploring a city far from home, getting there should be easy. FIND THE RIDE YOU WANT Find the perfect ride right at your fingertips! Uber is here to make your journey stress-free and enjoyable. Pick from a wide range of products that the Uber app has to offer including: - UberX: Affordable rides, all to yourself - Electric: Sustainable rides in hybrid and electric vehicles - UberXL: Rides for groups up to 6 - Comfort: Comfortable midsized cars with top-rated drivers - Comfort Electric: Premium hybrid and electric vehicles - Reserve: Choose your exact pickup time up to 90 days in advance - Uber Pet: Rides for you and your pet - Black: Premium rides in high-end cars - Taxi: You now have the option to request a cab or a taxi on demand using Uber in select cities - Uber Max: Extra space for luggage and groups - Assist: Special assistance from experienced drivers UPFRONT PRICING With Uber, you no longer need to worry about hidden costs or unexpected surprises. As you enter your destination in the app, you get upfront pricing and the estimated time of arrival. SAFETY TOGETHER Safety is a top priority at Uber. We have established comprehensive safety features to help ensure every rider and driver feels secure and comfortable. AFFORDABLE PRICING We’re doing all we can to make our pricing as transparent as possible. - Group Rides: Share the journey with friends. Save if shared. - Split Fare: Don’t worry about doing the math later—split the cost evenly while you’re still on the ride. JOIN UBER ONE FOR EXCLUSIVE PERKS Benefit from $0 Delivery Fee and reduced Service Fee (up to 30% off) on eligible orders, 6% credit earned on all rides and priority access to top-rated driver, exclusive offers like promotions and experiences and a $5 credit if the Latest Arrival Estimate on your order is missed. Other fees & terms apply. For more details see uber.com/uberone. RESERVE RIDES IN ADVANCE Need a ride at a specific time? No problem! Uber allows you to reserve rides in advance, so you can plan your day with confidence. GO GREEN Uber is committed to building a sustainable future for our cities. With a growing fleet of electric and hybrid vehicles, you can choose eco-friendly rides to reduce your carbon footprint. CARSHARE Drive yourself with Uber Carshare. Borrow a car by the hour, day, week or longer – you only pay for the time you’ve booked. Browse a wide variety of cars to find the best fit for your needs and budget. All trips include insurance and vehicle protection, as well as 24/7 roadside assistance. MORE FEATURES Delivery: Order food from your favorite restaurants through Uber Eats. Stock up on groceries, shop pharmacy, convenience and pet supplies and get them all delivered. Uber Connect: an easy, same-day, no-contact delivery solution that allows people to send items whether it’s a care package for a loved one or an item you sold online. Transit: Say goodbye to complicated time schedules, hectic transfers, and unexpected waits while reducing your trip’s emissions. Uber for Business: Manage and track business travel, meal programs, and more on one dashboard. Uber Car Seat: The family-friendly travel option to help young Aussie families move around easily. Get Started Now! Download the Uber app and create an account today. Uber is available in the following cities: Melbourne, Sydney, Perth, Brisbane, Newcastle, Adelaide, Gold Coast and more. Check if Uber is available in your city at https://www.uber.com/cities. Stay updated on the latest news, promotions, and offers by following us on Twitter at https://twitter.com/uber and liking us on Facebook at https://www.facebook.com/uber.

Ratings & Reviews

4.9

out of 5

1.1M Ratings

Buyer beware of scams - Mark 2
18/12/2018

Bombay55
I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.

Developer Response
Hi, this certainly sounds like a frustrating experience. Let's make sure we follow up with you regarding this. Send in a quick note to t.uber.com/contact and we'll connect.
Buyer beware of scams - Mark 2
18/12/2018

Bombay55

I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.
Developer Response 26/12/2018
Hi, this certainly sounds like a frustrating experience. Let's make sure we follow up with you regarding this. Send in a quick note to t.uber.com/contact and we'll connect.
Fantastic service and you know the price charged
13/06/2024

Lachlan .G.
Fabulous especially when in a town or country you are not familiar with so that you don’t feel you are ripped off by taxis ‘negotiating’ (telling you an outrageous price because they know you are a tourist) because you can’t speak the language - instead the app is the same worldwide. Only have had one bad experience when Uber driver refused the fare after accepting because she realised the fare was to the airport and didn’t want to pay the toll in Melbourne yet I would be paying as the customer. She waited and wanted me to cancel and I said no but I was charged a cancellation fee for not showing up - Uber help via the form was very helpful and reversed it as they could see via the app that I waited and immediately requested another Uber once the other one cancelled. I believe there is a help line which I will use immediately if ever this happens again. Thankful I left plenty of time to go to the airport and there were lots of Ubers…the next driver said it is a common thing to have issues with driving to the airport but he said it really shouldn’t be as he has always had a return ride from the Uber waiting area at the airport. This has not put me off and I have used Uber in many countries.
Fantastic service and you know the price charged
13/06/2024

Lachlan .G.

Fabulous especially when in a town or country you are not familiar with so that you don’t feel you are ripped off by taxis ‘negotiating’ (telling you an outrageous price because they know you are a tourist) because you can’t speak the language - instead the app is the same worldwide. Only have had one bad experience when Uber driver refused the fare after accepting because she realised the fare was to the airport and didn’t want to pay the toll in Melbourne yet I would be paying as the customer. She waited and wanted me to cancel and I said no but I was charged a cancellation fee for not showing up - Uber help via the form was very helpful and reversed it as they could see via the app that I waited and immediately requested another Uber once the other one cancelled. I believe there is a help line which I will use immediately if ever this happens again. Thankful I left plenty of time to go to the airport and there were lots of Ubers…the next driver said it is a common thing to have issues with driving to the airport but he said it really shouldn’t be as he has always had a return ride from the Uber waiting area at the airport. This has not put me off and I have used Uber in many countries.
I can’t get a ride
03/06/2019

liiamm.
I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit,The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information??At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!

Developer Response
Hi, we are sorry to hear that you are facing such an issue with not able to get a ride and usage of gift vouchers. We would definitely like to take a closer look into this issue of yours. Please send a quick note to t.uber.com/contact so we can connect.
I can’t get a ride
03/06/2019

liiamm.

I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit,The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information??At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!
Developer Response 04/06/2019
Hi, we are sorry to hear that you are facing such an issue with not able to get a ride and usage of gift vouchers. We would definitely like to take a closer look into this issue of yours. Please send a quick note to t.uber.com/contact so we can connect.
Drivers keep cancelling or scamming
03/10/2024

Chance.36
Uber needs to be tougher on drivers. Had a driver last week confirm he picked me up while I was still waiting at the pick up zone and I could see on the map he never came anywhere near me. I watched on the map as he drove down the road, ended the trip nowhere near the drop off and I was charged the full amount for the trip! Put in a request for a refund but that takes 7-10 business days to go back into the account. Surely if Uber tracks both driver and passenger locations it should be pretty obvious that he left me stranded. Then today I tried to get a ride, waited 15 minutes for someone to accept the ride only to cancel a few minutes later. Once you accept a job you should finish it unless there’s an emergency, and in that case they shouldn’t be able to accept another offer for a time. This app used to be a great alternative to overpriced, scammy taxis but now they’re just as bad and nearly as expensive, pulling all the same bull that taxi drivers do.Update: still cancelling. Taking an hour to get a ride. Got cancelled on 4 times with ridiculous wait times and still costing me $45 to get to work. If you get cancelled on more than twice you should be prioritised, driver should have to contact to cancel and you should get a heavy discount. I’m just trying to get to work and lazy drivers are going to cost me my job in that case I will sue for lost income. Fix this app.
Drivers keep cancelling or scamming
03/10/2024

Chance.36

Uber needs to be tougher on drivers. Had a driver last week confirm he picked me up while I was still waiting at the pick up zone and I could see on the map he never came anywhere near me. I watched on the map as he drove down the road, ended the trip nowhere near the drop off and I was charged the full amount for the trip! Put in a request for a refund but that takes 7-10 business days to go back into the account. Surely if Uber tracks both driver and passenger locations it should be pretty obvious that he left me stranded. Then today I tried to get a ride, waited 15 minutes for someone to accept the ride only to cancel a few minutes later. Once you accept a job you should finish it unless there’s an emergency, and in that case they shouldn’t be able to accept another offer for a time. This app used to be a great alternative to overpriced, scammy taxis but now they’re just as bad and nearly as expensive, pulling all the same bull that taxi drivers do.Update: still cancelling. Taking an hour to get a ride. Got cancelled on 4 times with ridiculous wait times and still costing me $45 to get to work. If you get cancelled on more than twice you should be prioritised, driver should have to contact to cancel and you should get a heavy discount. I’m just trying to get to work and lazy drivers are going to cost me my job in that case I will sue for lost income. Fix this app.

We update the Uber app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Updates to improve localization across the app - Various bug fixes & improvements Love the app? Rate us! Your feedback keeps the Uber engine running. Have a question? Tap Help in the Uber app or visit help.uber.com.

Version 3.700.10011

17/12/2025

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