App is fairly basic, anything that needs to be done re: your myway+ account is done through the inbuilt web browser rather than directly through the app interface itself. Account details and actions should be available directly through the app with card balances displayed, similar to other transport apps around the world. Ticket purchases should also be available through the app itself. The trip planner is available after multiple steps with a very small “from” section when you select a destination, so small it can easily be missed. Thankfully it seems to have been adjusted to default to public transport, instead of other options that would come up before public transport. Live tracking markers can be confusing as well (third party apps seem to have this better displayed). Overall it is usable, but with some adjustments it could be a great app for transport and ticketing in Canberra.

Terrible. QR is useless. Worked for the first 5 weeks and then totally gave up. It’s inconvenient with scanning on with finding the right position for it to recognise the QR. Bought a tap on card which can’t even connect to the QR or my account. The QR says expired when I’ve checked the amount on the QR and even tried deleting and resetting the app. I thought that maybe it would sort itself out over a couple of days but it hasn’t. Now the bus driver is getting annoyed and frustrated and quite frankly being rude. How can you get angry at a school student when it’s clearly not their fault? It’s an issue on their end it’s obviously not ours! Number 27 bus driver at 3:38 from Gungahlin needs training or even the sack. How can you laugh at a school student for asking for help? And make it seem like they are the idiot? And then proceeds to sharply break on purpose while a four year old kid was standing up out of their seat to walk to their grandfather. Then yell at the kid for moving around COMPLETELY stopping traffic just to yell at the FOUR year old kid. Disgraceful, there are so many occasions that I see where people get yelled at and disrespected by bus drivers. They need to better especially the bus driver of number 27 at 3:38pm.

App looks good so far (at time of writing MyWay+ hasn’t finished launching, so real time data doesn’t seem to available yet). I found that the Journey Planner recommended I motorbike instead of taking public transport. I suggest removing car, taxi and motorbike as default recommended options. It would also be great to have an iPad and Apple Watch app in future. Wishing you success!

Obviously the rollout of the new system has been going disastrously, but that shouldn’t overshadow the fact that this app itself is useless. For me, I managed to transfer the $12 I had on my old MyWay card to my new “account”, and wasn’t that worth doing for this app to just give me an eternal “error while getting your tickets - unable to refresh expired tokens” message? No matter how many times I logout and in again, delete and reinstall the app, or close and reopen things, I never get any further than that. On the plus side, my $12 balance appears to be safe. On the other hand, I’d probably pay that to not have to use this app again. Good luck to all the drivers saddled with bearing the brunt of implementing this lemon of a system.