The new app is much the same as the old app. It’s fine I guess. Ot sure why it’s a new app.1 key feature is still missing from both of these apps though which drives me mad every time I try and log in. It is still missing the ability to sign in as a spouse. Our account is under my wife’s name and phone number and logging in on her phone is easy. If I want to login as me on my phone though….forget it. Absolute pain every time. Please can you finally add the functionality for other family members to login on there own device and add their an login details when in a family account etc.

My husband and I are both members, but he is the main policy holder so only he can use the app. Despite promising to fix this for more than seven months, the app still only allows access for the main policy holder. The old app allowed both of us to use and manage our policy, so this is a serious step backwards.There are also a range of other issues - passwords not being recognised even when saved by iPhone, and biometrics randomly disappearing despite using the latest version.Most importantly, as a woman I should be able to manage my own health insurance independently of my husband. It feels incredibly retrograde of Teachers Federation.Given the premium increases members are about to face, the least they could do is ensure the app actually works properly for all policy holders.

I have uninstalled the old App. I have restarted the phone. No matter what I do, I cannot login to the new App. I am the wife of the primary member. I have called the Health Fund and they advised me to do all of the above. I know the credentials are good because I can login on the website. I really want to use the digital card but, this is not working. As soon as I put in the credentials and click login. Nothing happens at all. It just sits there.

The app is rubbish, much less effective than the previous. Have tried many times over several days in different places to enter claim details and always get a red alert “problem loading page”. Using the app for claims is its fundamental purpose and cannot do it. I have IOS 26 on an iPhone 12 which works beautifully with every other app I use. Is it IOS 16 or iPhone 16 you require?