Lite n' Easy 12+

It’s ok.. but more work required

The app is ok. But more work required on login .. it continually asks me to select the user (either my wife or I), and then I need to enter a pin. Why can’t I just set a default user with fingerprint/face login and allow switching of profiles when I am in the app?

The real issue for me though is that there is zero capability of setting the days I am going to eat the meals. It assumes the day after delivery is my first day and it also assumes the order I will eat things. In reality I order 5 days food and mostly want to eat that during the week and have the weekends free. Unfortunately the app assumes I will be eating Friday to Wednesday and does not allow me to change days or the order I will eat the meals. It’s a minor thing perhaps but it frustrates me nevertheless.

Getting There!

After reading other reviews and using the app over the past few weeks it sounds like they have fixed some of the issues. I’ve only been a customer for around a month so didn’t use the app before but am quite happy with most of the usability and convenience. I haven’t had a problem with signing in, my login details are always saved and I’m in the app in no time (but I don’t have multiple users on my account so I’m not sure how that works). I love the convenience of seeing a pic of which food is on my menu each day, rather than working it out with the complicated print outs. One of my colleagues often forgets parts of his Lite n easy lunch as he doesn’t use the app! I like the weight tracker but haven’t uploaded photos so can’t comment on that aspect. The only problem which seems to still need fixing is ordering from the app. As others have mentioned, the app just redirects to the website but doesn’t perform as well on a phone. It seems like the developers are getting there. I think it’s a good start and a great idea. Hopefully the next version will be fantastic!

Terrible user experience

It’s now 2021, and lite’n’easy have invested into an app that is meant to make your goals more easily attainable. Unfortunately, this particular app is a wasted opportunity, and I wonder whether the person who is in charge of customer care has even tried using it.
Logging in is clunky, so the app doesn’t make that aspect easier, and the ordering hub is just a redirection to the website. The done button at the top of the page closes the browser and deletes any information you previously entered, which is easy enough to do when you are navigating ingredient pages. There is a page that shows your dinner menu, in case you’ve forgotten or have the inability to refer to your confirmation email, which seems a bit unnecessary when the basics are missing.
There is a weight tracker, which would be great if we weren’t all walking around with an iPhone in our pockets that has a great health app already on it. (Given this is the apple App Store, it’s a fair assumption.)
The app needs a complete overhaul to be of any help. It would be better to focus on a more user friendly mobile website that remembers past orders and replicates them, has functionality to filter out meals that include allergens, and allows a set-and-forget ordering option.

Developer Response ,

Hi Andi,
Thank your for your feedback. We're always working hard to improve the app. We are aware of some of these problems and are currently working on solutions. Please update your app to the latest version when you see an option.