Rydo 4+

Not only are they prompt and show amazing customer service, but Rydo certainly go above and beyond to ensure customers are left satisfied. Use to use uber however after rydo experience and dealing with their drivers and level of service experienced, will never look at another service. Well done to the Rydo team, cannot go wrong.

I tried to pre-book a ride through your app on 22 Jun.
The time stamp was incorrectly recorded on your app, had to call your hotline to fix that, no big deal.
At last nobody took my booking, no worries.
I got $18 deducted from my bank account, no refund has been made so far, that’s unacceptable.
Made a call to your hotline on the Saturday 2 weeks ago, was told that I have to call the office on Monday to get a refund, that’s fine.
I called the office on the following Monday, was told that the refund should have been made, so I had screen print my transaction record and send to your email address, that was annoying but I could deal with that.
It’s been a week and I could not hear anything back, so I called your office number again.
Emile “the Call Centre Manager” picked my call, and I was trying to explain my situation again to get the refund. Got very blunt, rude and reluctant reply again as “ refund should have been made”. I was very disappointed about your low standard of customer service while taking my money for nothing. And I have to go through so much of hassles and attitudes from your team to try to get a refund. Plus your “manager” Emile hung up my call at last!
I will try to share my unhappy customer experience with as much people as possible and let them know your app should be avoided by all means.

What a novel concept. Calling cabs as if you’re calling an Uber with the same sort of difference in rates. Unfortunately of late and this is the last few weeks I’ve had drivers either not show up or cancel at the last minute or tell me they’re nearby now and be 30 minutes away because they’ve turned off their GPS (With the app showing zero minutes away) and today I had a booking I made last night for this morning get cancelled at the time of pickup after confirmation and I wasn’t told and they keep hanging up on me when I call them. I can’t recommend this in good faith.