SmartHail allows you to create bookings in any fleet that uses the SmartMove dispatching system. You can use your current location or enter an address.
Create an 'As Soon As Possible' booking or a Pre-Booking. Manage multiple bookings.
Receive notifications when the vehicle is en-route or when the vehicle has arrived at the pickup address.
As the booking is placed directly from the app, there is no waiting on hold for an operator to take the booking.
Once the driver accepts the booking, the vehicle is displayed on the map.
SmartHail allows you to make bookings with the following locations within Australia and New Zealand:
Alice Springs, NT
Mt Isa, QLD
Port Douglas, QLD
Rainbow Beach, QLD
Coffs Harbour, NSW
Pt. Macquarie, NSW
Southern Highlands, NSW
Mt Gambier, SA
Pt Lincoln, SA
Pt Pirie, SA
Victor Harbor, SA
Swan Hill, VIC
Port Hedland, WA
New Plymouth, NZ
Palmerston North, NZ
Ratings and Reviews
Not bad. But their is room to improve
Used this app a few times to book taxis in Bendigo, worked ok but their is plenty of room to improve the ease of use of this app. Their is no support on their website,(or in the app itself) no tutural to explain how to use it, the colours are dreadfull to read in daylight, I have to add my home address in every time I use it, as their is no feature to save regular addresses, it's quicker for me to use the auto booking system on my house phone than using this app. Notifications are slow to receive, and hard to follow, I cannot give the driver additional details such as "has a small dog" or what door I'm waiting at when I goto the pub. Map is slow to update the location of the driver who has your booking, app has "yet" to notify me when my cab has arrived. Once updated, this could be a good app
Serious work required
The app works (just) but it needs serious work to make it more usable. The local taxi service is great. It was before the app and remains so when i don't use the app. The app problems are numerous :
1. The colour contrast of the white foreground text on the pale blue background is extremely difficult to read.
2. The app is slow to refresh booking info.
3. The map of location if the taxi is very slow to update
4. The language used about the different stages of the booking process needs to be put into user friendly form.
5. The feedback section of the app is useless because the developers fail to acknowledge and respond to feedback.
6. There needs to be a setting to turn off the now default request to rate the driver.
7. Even with wifi and Bluetooth turned on location capabilities are erratic.
I like using SmartHail, I do, but it seems very glitchy. This starts to put me off. I tried the locate my pick up address, went to the bookings screen and it had my destination as my pick-up. Then when I corrected that, my pick up destination disappeared off the screen. I proceeded with the booking to test it but the pick up destination never showed again so I rang the local taxi company. They confirmed that from their end all the correct details were there. It would just be nice if the correct details showed at my end so I didn't have to double guess the booking.
This type of stuff happens on my partners phone too.
Up to six family members will be able to use this app with Family Sharing enabled.