Squarespace: Run your business 4+

Squarespace isnt what I thought it was

OMG I’ve been doing my absolute head in trying to figure out why I couldn’t sign in. I even thought I must have forgotten my password. I tried to request a new one but couldn’t because it kept saying that my email wasn’t connected to an account. I decided to give up and just make a new account.

Then I realised im an idiot. Square (where my website is) is a completely different and in no way related to this app square-space.

After having a look around the Squarespace app though, I’ve think this app is simpler to use. I’ll have to look a bit deeper before I decide to jump onboard

Developer Response ,

Hi there, thanks for leaving a review! Although both names are similar, Square and Squarespace are different companies. If you have any questions about using Squarespace, please feel free to get in touch with our team at appreviews@squarespace.com and we'll be happy to help as best we can.

Constant performance issues

I’m generally happy with squarespace, but one massive problem I’ve been experiencing ever since I started using the app is constant performance issues. I’ve learned to never write the initial post on the site, because when I press “done” there’s a good chance everything I’ve written will just disappear completely. Instead I write the main draft elsewhere and copy it to the site and hope that it works properly this time. Oftentimes the site won’t load properly or just wont load at all. It is also slow to load when it does load.

I don’t know much about coding and how all the behind the scenes stuff works, but everytime I try and use the app and am confronted with these often very frustrating issues, it gives me the impression that someone, somewhere in the development process is doing a bad job. I want to keep using squarespace, but if this performance level keeps up, I will move my business elsewhere.

Some issues

I understand what a feat it actually is, to create an app for editing websites. The fact that they have done this is actually incredible and would have been unimaginable 10 years ago.
However, there are some massive nuances in this editing process which deems this app only really useful for checking analytics and making minor adjustments such as correcting any typos or adding text. This app, in its current state is definitely not suitable for making major changes to your website. Save that for the computer.

One thing Big issue I’d like to add here in case squarespace is actually reading this, is almost every time I attempt to view the desktop layout while editing in this app, it basically just becomes frozen and the app needs to be closed.

Developer Response ,

Hey there, sorry to hear you are having trouble with the app. Please reach out to our Customer Support team at appreviews@squarespace.com. We would be happy to help as best we can. Please let us know how this goes in an updated review.