Uber - Request a ride 4+

Buyer beware of scams - Mark 2

I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !!

Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.

Developer Response ,

Hi, this certainly sounds like a frustrating experience. Let's make sure we follow up with you regarding this. Send in a quick note to t.uber.com/contact and we'll connect.

Fantastic service and you know the price charged

Fabulous especially when in a town or country you are not familiar with so that you don’t feel you are ripped off by taxis ‘negotiating’ (telling you an outrageous price because they know you are a tourist) because you can’t speak the language - instead the app is the same worldwide.

Only have had one bad experience when Uber driver refused the fare after accepting because she realised the fare was to the airport and didn’t want to pay the toll in Melbourne yet I would be paying as the customer. She waited and wanted me to cancel and I said no but I was charged a cancellation fee for not showing up - Uber help via the form was very helpful and reversed it as they could see via the app that I waited and immediately requested another Uber once the other one cancelled. I believe there is a help line which I will use immediately if ever this happens again. Thankful I left plenty of time to go to the airport and there were lots of Ubers…the next driver said it is a common thing to have issues with driving to the airport but he said it really shouldn’t be as he has always had a return ride from the Uber waiting area at the airport. This has not put me off and I have used Uber in many countries.

I can’t get a ride

I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit,

The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information??
At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted!
Be very aware people! & be aware of my experience with the app & gift vouchers!

Developer Response ,

Hi, we are sorry to hear that you are facing such an issue with not able to get a ride and usage of gift vouchers. We would definitely like to take a closer look into this issue of yours. Please send a quick note to t.uber.com/contact so we can connect.