ADT Smart Services 4+

I am loosing trust in this app as every day I experience different issues.
One day the connection to live video (I have couple cams and doorbell) didnt work at all. Neither wifi reset nor device power reset helped to resolve that. At the same time devices could trigger events and send alerts and there were no issues with wifi/internet at all. But what the point if you can’t access the doorbell when you need that.
Next day it suddenly started working just like magic but then I’ve lost an access to the saved videos. I could still list them all but could not play them. My first thought was that there is something wrong with SD cards but it couldn’t happen too all of them at the same time. So I tried to play them via web browser and it worked. So It confirms the app issue. I still can’t access them via app, might need to try reinstall it as there are no other options.

ADT managers, if you read that you need invest to app development and testing. That user experience could damage your business one day if you don’t start listening to the complaints and start addressing them.

I recently had the opportunity to try out the ADT App, and overall, I found it to be quite intuitive and easy to navigate. The app offers a range of useful features, such as the ability to review highlights and add multiple users, which adds to its convenience. However, I was a bit surprised to find that the app lacks some scheduling options. Specifically, it does not allow for bi-weekly and monthly access periods, and the time parameters are limited to 30-minute increments. This limitation may be a downside for users who require more flexibility in managing their home security. Another aspect that I found slightly bothersome was the push notifications. While they aim to keep you informed about activities around your house, I found them to be overwhelming. As a result, I had to turn off the notifications altogether. On a positive note, the weather forecast feature on the app is quite handy and adds a nice touch to the overall user experience. In conclusion, the ADT App is a solid choice for managing your home security needs. Its user-friendly interface and helpful features make it a convenient tool. However, there is room for improvement, especially in terms of scheduling options and notification management. I hope that ADT will consider these suggestions for future updates to further enhance the app's functionality.

I would say the App is satisfactory but not brilliant. If you log on to the account web page there is SO much more you can do to configure the system (I only found out accidentally). You can set schedules and timers to automatically alarm and disarm the system by time or period of inactivity. Also configure Siri voice commands, for example. I used to do a simplified version of this to ensure property alarmed overnight and whilst at work. Upgrading lost all of this functionality and is now back with more features. However NOT via app and no sense you can do this things via app. A missed opportunity to point to full feature set.