GoFantastic The Everything App 4+

They either cancel or show up very very late without tell us

I have been using their services for about two years now. Cleaning is below standard, cost me paying half of deposit to landlord once and they refused to redo the job. Handyman job is frequently cancelled on the day an hour before the appointment time. The last job I booked with them, they cancelled me the first time(very last minute), then I booked the next day, the team was late for 3.5 hours without notifying me. And the office doesn’t pick up phone calls and didn’t call me back, we had to sit home blindly waiting all afternoon hoping they would show up. They eventually showed up and were rude. No explanations whatsoever. The office never called me back either, they just disappeared,not one single apology. Very poor communication and attitude. AND it is not safe to have them come to your home either, because their system doesn’t give the team’s number to you, but gives your contact number to their team to allow one way communication. So before and after the job the men can call you anytime they want but there’s no way you can contact them. The system protects themselves not the customers. Very dangerous as they know your home address. I left a three stars rating in their system and the man instantly called me back on my phone confronting me why I rated their job low. I don’t feel safe any more to use their services.

Developer Response ,

Dear Customer, First and foremost we would like to apologize for letting down such a return customer and causing you any inconvenience. This is certainly not the standard you deserve or something we would like to leave unresolved. We are not able to locate your bookings in our system, so please share a reference number or contact details and allow us to assist. Our customer care team is eager to get a chance to apologize in person and find a way to make this right. We hope to hear back from you. Kind Regards, Fantastic Services

Very good

I’ve used Fantastic for all sorts of things over the last few years: cleaning, gardening, the handyman service, lock repairs & I have just booked for the oven. The really brilliant aspect of their service is that you can usually book something immediately. Sometimes the cleaners have not been very good but as I was having a regular service at the time they let me try out several people to see who suited and I did have a really excellent person for a couple of years before she got stranded back in her home country due to the pandemic. I am not sure how they will fare for an end of tenancy or one off clean though, because you only get one shot at that! The gardening service has always been excellent and I have used them many times for that and the handymen have been good as well. The locksmith was really fantastic – he managed to repair the lock on my UPVC door rather than having to change the whole thing and, touch wood, it is still working three years later. So all in all, considering the number of jobs that they must have every day and the amount of times I have used them, they really are pretty good. When something has gone wrong I have (eventually) managed to sort out the problem and found them very reasonable although communication can be a little difficult depending on who answers the phone.

Bulgarian’s on low wages

I have been using fantastic services the last two months, and the teams have always turned up full time. But, The cleaning is definitely well below par, I’ve had cash in hand cleaners in who actually clean better and properly. I mean I would have thought that shower screens where a definite clean in a bathroom.
The language barrier is very difficult. I supply all the cleaning products telling them which ones to use where, and they smile nod and say yes, but carry on doing what they want to do. Once I went into the kitchen when my lady was doing bathroom, only to see she was charging her phone!

All of this is very poor, but in saying this is one of the ladies is not too bad even through you do have to keep showing her what to do and then I still have to go round and clean things when she has gone. I am hoping that the next time she comes, I will have a detailed list translated from English into Bulgarian. Especially as I have different cloths etc, for washing up and others for general cleaning, along with different mops for different rooms due to hygiene reasons.

So much gets missed and not cleaned and they have 3 hours to do a tiny 9x6 kitchen and a 7x7 wet room which they finish in 1hr 20mins total. So it’s very frustrating when they could spend an hour in the wet room and 2hrs cleaning the kitchen properly.

But hopefully with a translated list we might be able to overcome so of the problems without offending her.

Developer Response ,

Dear jenny80501,
Thank you for giving us honest and detailed feedback of your regular domestic service.
We would like to look into the matter and ensure that your exact priorities are translated to the cleaner to avoid disappointing you in the future.
As we are not able to locate you as a client, we kindly ask that you share your reference number and give us a chance to make this right.
Our team is always at your disposal.
Kind Regards,
Fantastic Services