Im happy enough to keep using Asda online for my shop however this happened… In my order was x2 6pint whole milk Asda brand. I was substituted with 3litres of cravendale. Ultimately I have paid the same price for half the milk I originally ordered. The lady on customer services was nice enough but I really couldn’t understand the accent as she was from another country. As curiosity kicked in I ventured down to the local Asda with a friend and noticed that the items that were substituted were actually on the shelf in Asda. We are in a living crisis and Asda think it’s acceptable to take advantage of substitutions. They will give you less for the same price you paid. It’s a way to claw and rake in more money from those that don’t take a stand against it. Im just one person that has lost no greater than £2. A small amount it may seem. But this happens to thousands of people. That £2 x 1000 is £2000 given to a company for literally nothing!! Please take this review as guidance as to your online shopping experience. Please don’t assume that Asda or any online retailer will happily help you off their own back. THEY WONT! Be vigilant AND MAKE A STAND!

I’ve been using online shopping with Asda for over a year now and have found this a life saver. I had an operation which meant I couldn’t walk for 3 months let alone shop! The app on the phone and website both worked well. Then Covid decided to rear it’s very ugly head and everyone went mental trying to get online and do the same it became very challenging. The website often crashed mid shop or whilst amending. It was very trying! Slots became impossible toGet unless you booked weeks in advance. Then Asda became aware everyone was doing this to avoid missing a slot. I believe they then stepped up sorted the website out and ordering and it became functional again. I have stuck with it and give them the benefit of the doubt and I have to say I am impressed with their ability to not only fix the outages but also their organising of stock availability during the nightmare of people bulk buying. I have to say I still shop with Asda every week and although sometimes items aren’t available (as the same in any other Supermarket) most of the time they get it spot on. The drivers are extremely helpful and always on time. I love online deliveries for the bulk of my shopping which means if I have to go out, it’s only for a small amount of items and not very often. Thank you Ladies and Gentlemen of Asda for all your hard work and dedication.

I find the app and click and collect service to be helpful when I’m busy and don’t want to drag a toddler around the shop. It can be collected with about 12 hours notice (at no additional charge) which I find to be very useful.The app is ok, does the job, can be temperamental sometimes but mostly works ok.It is the packing at the store I object to. I love the lockers that I collect from, very handy and system works well. I just wish they didn’t use so many plastic bags! It infuriates me. I want to opt out of plastic bags not increase my usage, but it seems I can’t select ‘no plastic bags’ when clicking and collecting from lockers. The other awful part of the plastic bags is the way they are packed. Or should I say the food into them in any which way, and I do mean any which way. I’ve had canned goods on top of bread or soft fruit. Raw meat in with soft fruit, a bottle of bleach (which leaked) in with bakery goods. Broken eggs. Broken biscuits, squashed food generally. I leave feedback at most collections when it’s obvious this has happened but they don’t listen. If you can’t even pack the bags in a hygienic, safe and sensible way, please just don’t pack bags at all. I’d rather the food was lose in the lockers and I put them in a box to put in my car. My car is parked right next to the lockers, it’s not going to be difficult, but totally squashed food just bugs me. Like I said a great service when I haven’t been organised and am in a rush but not ideal in the execution of the way the food is handled.

I really like the app - it used to be terrible about 5 years ago but now is really easy to use and never crashes. Only constructive feedback i can give is that I opened the app for the first time in a few weeks to see a useful and intuitive full screen modal that told me to update the app because there were some nice new features that the asda app makers want me to have. I wasnt able to use the app unless i updated. Quite a common tactic by app makers when there is a breaking change in the backend. Only, in the app store, the ‘whats new’ for version 19.7.1 is just the standard “bug fixes and performance enhancements”, but the modal said “new features”. So what are the new features as implied in the full screen modal? If there are any, they havent been listed in the app version release notes. Of course, the real reason is that the versions prior to v19.7.1 are no longer compatible with the either the separate updates made to the APIs or the database structure - so a breaking change was introduced which means theres no alternative but to stop users using the obsolete and incompatible versions of the app. So either, there are some actual new features, in which case the product manager/scrum master/tech author responsible for providing the ‘whats new’ has been lazy, or, when i download this new app i will find that there are no new features, in which case the modal needs changing to “we’ve been working on someImprovements whilst you’ve been away. Please update to continue using the app”. This will cover all types of update: feature release and performance fixes.