Your everyday just got a whole lot easier. Even better banking has arrived.
At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party…
Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler.
From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way.
So go on. Get yourself up to date.
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• Free to use, but providers may charge for download and usage
• Use in accordance with local laws and check charges if using abroad
• Use in accordance with our App terms and conditions
• Use in accordance with Apple terms and conditions
• This app may be withdrawn at any time, but we’ll always keep you in the loop.
•You can now see any pending debit card authorisations from your transactions page
•You can now update your address in the Profile section
•We’ve made some Open Banking enhancements and bug fixes
Ratings and ReviewsSee All
Just absolutely amazed, how very thoughtful
Oh my I cannot believe this. Just been sent some flowers 💐 who from? I thought. Our bank first direct sent them, why? Because after my week long fight with the oil broker and having to pay out again for a whole new oil order and delivery whilst waiting for my same day, (not) refund, I called the bank as I was worried I could not see any refund. Having been lied to by the broker, Boiler Juice all week I was unable to trust them in my refund. I was quite upset and in tears, the lady Kirsten on the phone from first direct was so helpful and reassuring (not to mention my own personal counsellor)she made me feel so much better. To top it all she organised to send flowers, with a card saying
“a flower delivery is prettier than an oil delivery”
First direct are always so very helpful, lovely to talk to when you need them and very professional, I could not fault them ever and would never change banks, we’ve been with them over 20 years. This act of such thoughtfulness has so exceeded any possible expectation.
Please someone give Kirsten a huge hug from me and a thank you to all at the bank for allowing this sort of thing to be done. Amazing
On line banking
I have been a customer of the bank since the very first days of its existence and in those 20ish years have never had a issue that has caused me to look elsewhere.
Don’t get me wrong there have been a couple of problems but the speed and efficiency that these were resolved was excellent and strengthened my opinion of the bank in further.
In the early days of online banking (I think I was involved in a trial) I always reverted back to telephone banking because that experience was always very positive and I enjoyed speaking to a real person.
However, the increased frequency of being on hold until one of the agents was available forced my migration to use the online app more and more.
I was a dye in the wool BlackBerry user and when the FD service was removed from the old BB operating system I moved to an iPhone and with face recognition making logging in even easier, rarely use the call centre.
The app is logical and easy to use - one gripe is that with 2 Amex cards it would be easier to work out which one I should be paying if you showed the last four numbers of the card rather than the first 8(?). Also only ever have one payee, which appear to multiply if you change the reference. I’m sure there is a way of changing this and I would be grateful if you could let me know how.
Great work First Direct - you’ve got me for life!
Very disappointing since digital sign in
This app used to enable two users. Each user could log In via their own secure details giving their own user name, only selected characters of their pass word and a memorable answer. Since the secure digital log In only one user can use this app and now only a password is requested and it is the whole password. So the second user has to find some other way to access their accounts. For example we have 1 iPad and two accounts with first direct since the change over my partner can still access his account on the app but I have to now find another way to access mine. I spent over an hour on the phone to first direct yesterday and although they appreciated what I was saying they just kept repeating that the new system was far more secure as it only allowed one person to use the app and suggested that I use another device to download the app to access my account. Sorry I do not agree with this at all and don’t see why I should go to the expense of buying another device because First Direct have thought up this stupid system.
Up to six family members will be able to use this app with Family Sharing enabled.
Get things done within this app using just your voice.