bp pulse 4+

Still a number of issues with listings being wrong or incomplete (esp listing taxi only chargers as public ones or missing chargers), but the app and network are becoming more reliable and useable. EDIT: as requested, a couple of chargers (that I have reported before by phone and email) that have such issues are: - A24 Colliers Wood, near the Underground station. Is taxi-only but it’s listed as public. - A214 Trinity Road, near junction with Henderson Road opposite Wandsworth Prison. Is a BP Pulse (or legacy name, possibly Polar) branded 50kw public charger but isn’t listed at all. When I phoned your helpline, the adviser said “that’s a TfL one” - it might have been funded by TfL but is very much part of the BP network. EDIT #2: As requested, I can confirm that the charger on Trinity Road is definitely a BP Pulse one. It has the BP Pulse welcome screen and works with my Polar RFID card. My charges appear in the app charging history list as “320 Trinity Road”. This charger is listed on the PlugShare app. There are also BP Pulse chargers on Balham High Road (both public and taxi only) than should be listed and aren’t. It is very worrying that BP doesn’t have a proper log of its chargers and has to be told again and again and again about the same charger not being listed.

# Update # Thanks for getting back to me with the information. I asked the commissioning team to relabel the Colliers Wood unit as private charge point for taxis.
I will get back to you about the one on Trinity Rd, as it is not displayed in ZapMap neither and looking at pictures of it, I don't see any bp pulse or Polar branding on it, which makes me think it might not belong to our network anymore. Is it still working do you know? Can you activate it with a bp pulse RFID card or the app?
Thanks

Used the app for the first time last night. The charge station wasn’t clear on whether it could be used exclusively with the app. The charge station touchscreen just gave a binary members/non-member choice which would then ask for payment card details or membership card details respectively. Nothing about the app. I took the initiative and found the station on the app (the station ref no. wasnt particularly obvious either). The neither the app or station screen offered any feedback on when the cable could be taken to plug into the car. The app just spent 5-10mins giving me cute non-updates e.g. “ready for lift off soon” and other such nonsense. Eventually an error message popped up on the charge station. I had to wait 5mins for this to clear itself. I tried the same process again, except this time tugging the cable on the charge station intermittently to see if it would be released. Eventually after a couple of minutes it did so and I managed to plug the car in and get it charged. Once the charge was complete, the app and charging station gave absolutely no indication what the cost was. In fact the app doesn’t even tell me what my credit balance is now, just constantly asking me to log in... despite me obviously already being logged in. The fact I got the car charged seemed more luck than judgement and I’m still unsure if I’ve even paid anything for it. This is precisely the fear that ICE drivers have with EV. Just a complete faff.

Hi - we are sorry for the inconvenience and regarding the fact you were asked to login constantly - please try again now, as we have addressed this issue with the new app version v2.0.6. And let us know if it still doesn't work for you. Also you can find your balance update and charge history by tapping the third icon at the bottom of your screen. Thanks!

App seems fine for the most part. Only had my hybrid EV for a week so getting used to all the apps required for different networks.
This one was easier and quick let than others to set up an account on. Just used it for the first time charging at the Central Promenade charge point in Colwyn Bay. Took three or four minutes to communicate with the unit and start the charge, rather than the two it said it should take. But lights went green and seemed to be working.
Odd glitch though, it added an hour to how long it said I had been charging - ie. at 10 mins in the timer was showing 1hour and 10, but as long as it actually measures the power right, who cares?
When it was time to leave an hour and a half or so late I hit the button on the app to end the charge, couple of minutes later the lights went off on the unit - happy days.
However the app said it couldn’t report details of the charge but details would be in my history. But nothing in my history.
Still showing my credit balance unchanged though - so I guess I shouldn’t complain if I got a free charge!
Feels like it might be a glitchy app though, and I’ll be peeved if my balance unexpectedly disappears before another time I need it.
For now, it seems to have given me a bit more charge when I needed it, so fine, but glitchy.

Thanks for your detailed feedback, it is super helpful. We believe we have a fix to the two glitches you mention coming in the next release so watch this space! (the extra hour and the difficulties accessing your charging history). If at any point you are unhappy with the eay the credit balance updates, let us know here or via hereto help@bp.com and we'll fix it for you