Your life is at your fingertips with BT Cloud App. It securely backs up and syncs your contacts, photos, videos and documents in one safe place. Access and share your content across different devices – anytime, anywhere. 
New features allow you to relive your favourite moments, edit photos and create your own slideshows. 
Download BT Cloud now in order to: 
• BACK UP all your photos, videos, contacts, music, documents, call logs and messages 
• SYNC & ACCESS your content across devices, when you need it, from your iPhone, iPad or computer 
• EASILY ORGANISE, SEARCH AND SHARE your photos and videos with friends and family 
• FREE UP LOCAL DEVICE STORAGE to continue making & capturing memories 
• PROTECT your irreplaceable content, even if your device is damaged, lost or stolen 
• GUARANTEE PRIVACY for all your personal information. It is stored and hosted within the UK and protected by British and EU privacy laws. 
• CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen 
• EXPLORE FLASHBACKS– Relive your memories from past years with Cloud’s weekly Flashback photo feature 
• SHARE YOUR HIGHLIGHTS- Revive your better photos from last year and tell your friends and family about it 
• CREATE CUSTOM PHOTO COLLAGES – Do even more with your photos by using the new Slideshows functionality, creating collages and editing your photos directly inside the app.
To use BT Cloud, you’ll need to be a residential BT Broadband customer. BT Cloud storage is included as part of your BT Broadband subscription. 

Get started today!

What’s New

Version 20.6.27

Bug fixes and performance improvements

Ratings and Reviews

4.3 out of 5
7.4K Ratings

7.4K Ratings

Ian _WestYorks ,

This app is going backwards

Despite all the feedback despite all the upgrades this is still the clunkiest of apps to use cloud storage - the only benefit is the amount of free storage but there are others out there which are a lot more effective for little additional cost. Nothing feel smooth when using it - nothing feels intuitive and after the latest update - you can’t see all the functions available meaning you can’t delete any photos fro your storage. BT please get a grip - get this right and it could drive customer towards your multi platform offer - I currently wouldn’t recommend this app to anybody. Poor and frustrating.

Developer Response ,

Thanks for the feedback. Can you send us your details here and we will look into it further.

Shane - BTCare Team.

IrateMum ,

Urgh! Come on BT shape up!

I’ve just downloaded this app and thought I’d give it a go. I rarely take heed of reviews as I feel each persons experience of an app and attached frustrations vary. I am generally pretty patient with these things but I think my use of this app is probably going to be very fleeting.
It backed up photos on my iPad fairly quickly, but that’s about the only positive I can give this. It doesn’t let you pick which photos you back up, all or nothing I’m afraid. So now I have to go through every one and delete any I don’t want to save. I’m patient BUT EVEN MY PATIENCE WEARS THIN IF I CAN ONLY DELETE ONE PHOTO AND THEN THE THING FREEZES AND I HAVE TO GO OUT AND BACK INTO IT TO DELETE ANOTHER!
BT, I don’t have all day to do this and I certainly can’t spend my life waiting for your app to behave. Come on, put some thought and effort into this app, it has potential but it’s pathetic at the moment.
Add to this the fact that it has a penchant for crashing and even a saint would curse it!
The cynic in me thinks this has just been thrown together as a sales point for your other packages and that you’re unlikely to improve it as that will have a cost attached. I know you’re in the business of taking money off me but please don’t insult my intelligence by pretending you’ve got a solution when all it does is cost me time and sheer frustration! Come on BT shape up and prove me wrong!

Developer Response ,

Sorry for the problems, can you please send your details here and we will look into this for you.

Shane - BTCare Team.

TechCityLdn ,

Needs a lot of improvement

The only good thing about this app and the BT Cloud generally is the amount of storage you get (1Tb). However, this is of little use if you can’t get the thing to work. I uploaded about 300Gb of files from my PC using the desktop app (documents, photos, music, video etc) which took a very long time even over BT’s fastest broadband and I arranged it all into folders. However, it would not then sync with the iPad or iPhone app and show any updates to the folders. I tried forcing a sync by pulling down the screen on the mobile apps but to no avail. I tried waiting a few days for it to sync by itself (which an unhelpful BT agent told me to do) but it still would not refresh and update to sync with the web or PC interface. Then, all the folders disappeared completely on all apps and website. The hours I had spent uploading and organising the files was lost! The whole
point of an service like this is to allow access to all data on any device and also to provide a back-up. This offering can’t be relied on for any of this and will drive you mad trying to get it to work. Don’t waste your time.

Developer Response ,

Thanks for the review, I'm so sorry to see you've had problems with the BT Cloud app. We'd really like to help you get this sorted. Please can you get in touch with us at with your account information? Thanks, Neil - BT UK Team.


British Telecommunications plc
122.5 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
This app may use your location even when it isn't open, which can decrease battery life.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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