Circuit Laundry Plus 4+

i hate it

this is the worst thing ever I’m only forced to use it bc my uni only says we can only wash our clothes using this app. I tried making an account but it glitched out when I was writing the PIN number they sent me. That meant I can’t sign in because it said in the log in that the email wasn’t registered but when I do try to register it says I have an account. That’s not even the issue. I made an account with another email and put money on the account then went to put my clothes in the washer then the app glitched and logged me off. I tried logging back it but it kept telling me that my user or password is wrong when it’s not I even took a screenshot of my password and email then registering. This would all be fine if the app would let’s me reset my password I’ve clicked on forgotten password and written my email and it e been hours and I still got NO email back.
I can’t dry off my clothes all my mates have the same issue with the app at this point no one me and mates have enough emails to make an 2 minute lasting account. And lastly it’s just theft because I literally put money on the app. Your scamming uni students we r the brokest ppl ever.
I feel like you KNOW theirs an issue with your app and yet you’ve done nothing to improve it. Please read your reviews and get feedback from the university’s you have your circuit with and actually IMPROVE.

It’s working, but it’s bugging, it’s barely satisfactory

I would like to first point out that this is a app that supposed to pay for services, track, and notify you when it is done.

It is harder to screw it up than make it work properly. But they’ve managed it. The interface is bugged, the time are different to the machine. And when you use multiple machines it visually bugs further.

Please, as my constructive criticism goes. One, make the app better by fixing all the bugs presented. Two, don’t make another one, cheating many customers out of money and time to refund their input of cash into the previous app. And three, make the app better with options to chat with the people that have access to the machine as well so it’s a way to not mix anything up or lose anything. And maybe the app won’t have such a bad review page. Thank you.

Developer Response ,

I am sorry you seem to be experiencing some issues with our app. Please reach out to me Reviews@circuitgroup.com with further details and we will look into this for you

Whole system needs improving

Firstly, I’m going to echo what many have said in regards to minimum top-up, cost of laundry and machines not working. So many times machines are either out of order. Or they take money from your account and you are unable to start them. Then you have to contact Circuit for a refund each time. On one site I had issues with the dryers not drying my laundry. One time I spent over £10 after washing and drying one single load and the laundry was still damp. Each time when I felt the laundry, it was cold. Even staff at the one site were getting frustrated of contacting Circuit due to faults and being told that it was more likely a site issue.

Also regards to the cost, what I didn’t get is why on one of the sites was it costing more to wash a medium load than for a large load?

I am fed up of having to register a new account each time I change sites because it does not pick up the site change. Even with the Bluetooth turned on, it still shows the machines at the previous site.