EE: Mobile, broadband & tech

Name: EE: Mobile, broadband & tech
Rating: 4.6 (412416 reviews)
Author: EE LIMITED

Manage. Shop. Get rewards.

Free

412K Ratings
Ages

4+
Years
Category

Utilities
Developer

EE LIMITED
Language

EN
English
Size

309.5
MB

THE EE APP Welcome to the EE app – it’s all the good stuff in one place. Get complete control and all the help you need to manage your EE account. What’s included? The EE app gives you everything you need to bring your home to life and enhance your experience with us. The handy navigation makes it a doddle to find what you're looking for, and the new Manage hub is the perfect place to take control of all your EE products and services. The easy life is just a couple of taps away. Maximise your allowance Want to get the most from your allowance? No problem. Use Data Gifting to move data between your family’s EE plans quickly and conveniently. WiFi Controls If you’ve got a new EE Broadband package, you can fine-tune your connectivity with WiFi Controls—straight from the app. WiFi Enhancer lets you activate Work Mode and Game Mode, so you can be sure you’re maximising your connection’s potential. Parental Controls You can keep everyone safe online with Parental Controls, and easily set controls on what the kids have access to online. And, because every child is different, you can tailor access at device or profile level. Digital Assistance The EE app also helps you get access to assistance whenever and wherever you need it. Your digital assistant Aimee is always available and ready to help, and you can get important updates, like data usage alerts, straight to your phone. It’s got the everyday stuff covered, too. You can manage your Smart Benefits and check your bill or upgrade eligibility in just a few seconds. Shop And when the time comes for something new—whether that’s a new phone, tools to create the ultimate connected home, or a way to spend your down time—the EE app makes it easy. You’ll find the best deal for you, alongside personalised exclusive offers. Rewards The EE app also gives us a way to say thank you for choosing EE. Simply head over to the rewards section, where you’ll find ways to save on your mobile bill, access to some unforgettable experiences and discounts on your favourite brands. It’s all right here waiting for you and the rewards will just keep getting better - so make sure you come back to check what’s new. Here’s more on what you can do; On EE Pay Monthly? • Check your data or share it with someone on your account • View your bills and see itemised usage • Stay on top of extra charges • View your allowances and add-ons • Explore the rewards section • Add extras, including data add-ons On new EE Broadband? • Fine-tune your connectivity with WiFi Controls • Get tips to optimise your connection • Use Parental Controls to keep your family safe • Pause any connected device's WiFi access On pay as you go? • Check your data and view your pack • Top up your balance • Track your Free Boosts If you do have any questions or need help, please go to: https://community.ee.co.uk/ Make your life easier and unlock the full potential of your EE account. Download the EE app now.

Ratings & Reviews

4.6

out of 5

412K Ratings

EE 10/10
12/06/2019

JenMezzo
So far I’ve had nothing but positive experiences which I find rare for such huge companies. When you want to speak to someone you can actually find a phone number with ease and on top of that, they answer the phone! And quickly too. The phone staff seem to be very well trained and the service itself is brilliant. I travel all over Europe regularly and I’ve always got 4g in most places - more than my partner who uses a different service provider. I use the top up system rather than contract. My bills reduced from nearly 100 a month with the German O2 on contract (no free phone and VERY complicated to use, very expensive etc) to £10 a month with a brilliant service. I was waiting for things to go wrong, to get an awful bill or some issue, but I’ve been using this for a year now and it’s just amazing. I’ve even been able to stream hours worth of Netflix when I was travelling abroad by adding a one off data top up. It’s really great. No matter how much I use my phone I rarely go over my £10 monthly top up. They send loads of promotions that are actually really good too and it’s SO easy to top up, check balance etc so 10/10 from me.
EE 10/10
12/06/2019

JenMezzo

So far I’ve had nothing but positive experiences which I find rare for such huge companies. When you want to speak to someone you can actually find a phone number with ease and on top of that, they answer the phone! And quickly too. The phone staff seem to be very well trained and the service itself is brilliant. I travel all over Europe regularly and I’ve always got 4g in most places - more than my partner who uses a different service provider. I use the top up system rather than contract. My bills reduced from nearly 100 a month with the German O2 on contract (no free phone and VERY complicated to use, very expensive etc) to £10 a month with a brilliant service. I was waiting for things to go wrong, to get an awful bill or some issue, but I’ve been using this for a year now and it’s just amazing. I’ve even been able to stream hours worth of Netflix when I was travelling abroad by adding a one off data top up. It’s really great. No matter how much I use my phone I rarely go over my £10 monthly top up. They send loads of promotions that are actually really good too and it’s SO easy to top up, check balance etc so 10/10 from me.
Alibaba of subscriptions and devices.
29/12/2024

Something_Conscious
(Im a pay as you go customer) I remember when the app was brilliant. A few years ago I could simply pop on the app, check my balance, minutes, texts, and data with just one click of a button. Now it doesn’t give me any information at all on my information, literally nothing! So for me to get the information I have to text in, and by doing so it gives me minimal information.. I don’t get info on my boosts which I have earned which is annoying. Also when it comes to having to top up, previously I could just do so on the app with one simple click, now I have to call in, and EVERY time I have to be put through to customer service’s because they are trying to sell me something (it takes at least 15 minutes just to top up which is irritating, plus I don’t want to have to explain why I don’t want your contract and why I like to use PAYG, every month). The app is literally an Alibaba of internet subscriptions and devices they are trying to sell, not an app to manage your current plans with them (at least for pay as you go customers, which if I’m honest I have a feeling they are trying to push out and make things as uncomfortable as possible for them so they upgrade to a contract. Just from the noticeable changes in things like lack of top up ease and app use etc.) it’s a real shame because I’ve always used EE and have always vouched for them but I’m reaching a point of even considering leaving and going elsewhere.
Alibaba of subscriptions and devices.
29/12/2024

Something_Conscious

(Im a pay as you go customer) I remember when the app was brilliant. A few years ago I could simply pop on the app, check my balance, minutes, texts, and data with just one click of a button. Now it doesn’t give me any information at all on my information, literally nothing! So for me to get the information I have to text in, and by doing so it gives me minimal information.. I don’t get info on my boosts which I have earned which is annoying. Also when it comes to having to top up, previously I could just do so on the app with one simple click, now I have to call in, and EVERY time I have to be put through to customer service’s because they are trying to sell me something (it takes at least 15 minutes just to top up which is irritating, plus I don’t want to have to explain why I don’t want your contract and why I like to use PAYG, every month). The app is literally an Alibaba of internet subscriptions and devices they are trying to sell, not an app to manage your current plans with them (at least for pay as you go customers, which if I’m honest I have a feeling they are trying to push out and make things as uncomfortable as possible for them so they upgrade to a contract. Just from the noticeable changes in things like lack of top up ease and app use etc.) it’s a real shame because I’ve always used EE and have always vouched for them but I’m reaching a point of even considering leaving and going elsewhere.
Mobile App or links to the website?
08/01/2023

BrayanDeAbreu
I have been EE customer for more than 6 years and it has been more than 3 months that I am not able to use my plans and subscriptions button. It always displays an error saying “Awkward... Something is wrong, not your fault, it's ours. Give it another go later” I am not sure if the App is passing through QA testing before release. I have a phone and broadband plan and I cannot see both on the mobile App anymore. I wonder how the UX/ IX has been done and the purpose of doing it that way because, not finding options, buttons not working and lot of times you click something and it takes you to the website and you have to login again so I don’t understand what is the purpose of the mobile App and the updates that constantly are released. The experience I am getting is not quite satisfactory and it looks like this App is just 10% mobile experience and the rest is just a button with a link to the website to do all basic tasks EE did not plug in to the mobile App and it is double authentication, one you did through the mobile App and another when you leave the app and they sent you to the website. There might be technical circumstances why it works like that but compared to others for me the mobile App does not have anything to offer apart from upgrade and bills paid option. if you cannot see your plan and subscriptions what else you can do there if you do not have the information to take a decision.
Mobile App or links to the website?
08/01/2023

BrayanDeAbreu

I have been EE customer for more than 6 years and it has been more than 3 months that I am not able to use my plans and subscriptions button. It always displays an error saying “Awkward... Something is wrong, not your fault, it's ours. Give it another go later” I am not sure if the App is passing through QA testing before release. I have a phone and broadband plan and I cannot see both on the mobile App anymore. I wonder how the UX/ IX has been done and the purpose of doing it that way because, not finding options, buttons not working and lot of times you click something and it takes you to the website and you have to login again so I don’t understand what is the purpose of the mobile App and the updates that constantly are released. The experience I am getting is not quite satisfactory and it looks like this App is just 10% mobile experience and the rest is just a button with a link to the website to do all basic tasks EE did not plug in to the mobile App and it is double authentication, one you did through the mobile App and another when you leave the app and they sent you to the website. There might be technical circumstances why it works like that but compared to others for me the mobile App does not have anything to offer apart from upgrade and bills paid option. if you cannot see your plan and subscriptions what else you can do there if you do not have the information to take a decision.
I am being charged for 3 Phones that I haven’t collected!
14/01/2023

Warwick Budd
I payed for 3 phones back in November and went in store to collect them and was told I couldn’t even though the sales team specifically sent it to that store for me to pick up! My mum is and has been the account holder on mine and my families phone contact accounts as it made sense for us all to be under 1 contract so it ends up being cheaper and we get better deals. Unfortunately my mum is now disabled and cannot make it to the store to collect the phones and so I was going to the store as her power of attorney (I sent of all the power of attorney documents 1 year ago and had them approved by EE) to collect the phones. I was then told by a very rude manager of the Chiswick high road store in London, that I couldn’t collect them as they were too high value and the phones were in high demand (whatever that means)! I was in total shock and called EE customer services that said he was in the wrong but they cannot do anything as EE over the phone and EE in store have different policies and they couldn’t tell the store manager what he can and cannot do. I asked the manager of the store to have the phones returned back to EE so I could get them refunded and we will take our business elsewhere. I’ve just seen that EE has not returned the deposit for these phones and have now began to charge me for all 3 phones even though we don’t have them. Someone from EE needs to sort this out!
I am being charged for 3 Phones that I haven’t collected!
14/01/2023

Warwick Budd

I payed for 3 phones back in November and went in store to collect them and was told I couldn’t even though the sales team specifically sent it to that store for me to pick up! My mum is and has been the account holder on mine and my families phone contact accounts as it made sense for us all to be under 1 contract so it ends up being cheaper and we get better deals. Unfortunately my mum is now disabled and cannot make it to the store to collect the phones and so I was going to the store as her power of attorney (I sent of all the power of attorney documents 1 year ago and had them approved by EE) to collect the phones. I was then told by a very rude manager of the Chiswick high road store in London, that I couldn’t collect them as they were too high value and the phones were in high demand (whatever that means)! I was in total shock and called EE customer services that said he was in the wrong but they cannot do anything as EE over the phone and EE in store have different policies and they couldn’t tell the store manager what he can and cannot do. I asked the manager of the store to have the phones returned back to EE so I could get them refunded and we will take our business elsewhere. I’ve just seen that EE has not returned the deposit for these phones and have now began to charge me for all 3 phones even though we don’t have them. Someone from EE needs to sort this out!

We've spent some time fixing bugs and adding a handful of behind the scenes improvements to your app this month. Don't forget you can view the app in any orientation, so just make sure you're on the latest version of the EE app.

Version 5.74.0

3 days ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Voice Control
- Dark Interface
- Differentiate Without Colour Alone
- Sufficient Contrast

For more information, visit the developer’s accessibility website .

Information

Provider
Size
Category
Compatibility
Location
Languages
Age Rating
Copyright

Privacy Policy

More by EE LIMITED

EE Cyber Security

Productivity

You Might Also Like

My BT

Essential update
EDF UK

Manage your EDF account
British Gas

Utilities
ScottishPower - YourEnergy

Utilities
OVO Energy

Utilities
My Sky

Manage Broadband TV & Mobile
E.ON NEXT

Moving energy forward!
Lyca Mobile UK

Utilities
My Virgin Media Account

Manage broadband, TV & mobile
Anglian Water MyAccount

Utilities

EE: Mobile, broadband & tech

Manage. Shop. Get rewards.

Ratings & Reviews

What’s New

Version 5.74.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Supported Features

VoiceOver

Voice Control

Dark Interface

Differentiate Without Colour Alone

Sufficient Contrast

Information

More by EE LIMITED

You Might Also Like