EE: Game, Home, Work & Learn 4+

Manage your EE account & more‪.‬

EE LIMITED

    • Free

Screenshots

Description

THE EE APP
Welcome to the EE app, it’s all the good stuff all in one place. Get complete
control and all the help you need to manage your EE account.
The EE app gives you everything you need to bring your home to life and
enhance your experience with us. The handy navigation makes it a doddle to find
what you're looking for, and the new Manage hub is the perfect place to take
control of all your EE products and services. The easy life is just a couple of taps
away.
Want to get the most from your allowance? No problem. Use Data Gifting to
move data between your family’s EE plans quickly and conveniently.
If you’ve got a new EE Broadband package, you can fine-tune your connectivity
with WiFi Controls—straight from the app. WiFi Enhancer lets you activate Work
Mode and Game Mode, so you can be sure you’re maximising your connection’s
potential. You can keep everyone safe online with Parental Controls, and easily
set controls on what the kids have access to online. And, because every child is
different, you can tailor access at device or profile level.
The EE app also helps you get access to assistance whenever and wherever you
need it. Your digital assistant Aimee is always available and ready to help, and
you can get important updates, like data usage alerts, straight to your phone.
It’s got the everyday stuff covered, too. You can manage your Smart Benefits
and check your bill or upgrade eligibility in just a few seconds.
And when the time comes for something new—whether that’s a new phone, tools
to create the ultimate connected home, or a way to spend your down time—the
EE app makes it easy. You’ll find the best deal for you, alongside personalised
exclusive offers
Here’s more on what you can do;

On EE Pay Monthly?
-Check your data in a whizz or share it with someone on your account
-View your bills and see itemised billing
-Stay on top of extra charges
-View your allowances and add-ons
-Check out our rewards section for all those lovely little extras
-Get add-ons, including data add-ons. Handy!
On new EE Broadband?
-Fine-tune your connectivity with WiFi Controls
-Get hints and tips on optimising your connections
-Keep everyone safe online with Parental Controls
-Pause any connected devices from accessing the WiFi

On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go
If you do have any questions or need help, please go to
https://community.ee.co.uk/
Make your life easier and unlock the full potential of your EE account. Download
the EE app now!

What’s New

Version 5.35.0

In this release, we've added a handful of behind the scenes improvements to enhance your app experience. Just make sure you're on the latest version of the EE app.

Ratings and Reviews

4.6 out of 5
376.2K Ratings

376.2K Ratings

JenMezzo ,

EE 10/10

So far I’ve had nothing but positive experiences which I find rare for such huge companies. When you want to speak to someone you can actually find a phone number with ease and on top of that, they answer the phone! And quickly too. The phone staff seem to be very well trained and the service itself is brilliant. I travel all over Europe regularly and I’ve always got 4g in most places - more than my partner who uses a different service provider. I use the top up system rather than contract. My bills reduced from nearly 100 a month with the German O2 on contract (no free phone and VERY complicated to use, very expensive etc) to £10 a month with a brilliant service. I was waiting for things to go wrong, to get an awful bill or some issue, but I’ve been using this for a year now and it’s just amazing. I’ve even been able to stream hours worth of Netflix when I was travelling abroad by adding a one off data top up. It’s really great. No matter how much I use my phone I rarely go over my £10 monthly top up. They send loads of promotions that are actually really good too and it’s SO easy to top up, check balance etc so 10/10 from me.

BrayanDeAbreu ,

Mobile App or links to the website?

I have been EE customer for more than 6 years and it has been more than 3 months that I am not able to use my plans and subscriptions button. It always displays an error saying “Awkward... Something is wrong, not your fault, it's ours. Give it another go later” I am not sure if the App is passing through QA testing before release. I have a phone and broadband plan and I cannot see both on the mobile App anymore. I wonder how the UX/ IX has been done and the purpose of doing it that way because, not finding options, buttons not working and lot of times you click something and it takes you to the website and you have to login again so I don’t understand what is the purpose of the mobile App and the updates that constantly are released. The experience I am getting is not quite satisfactory and it looks like this App is just 10% mobile experience and the rest is just a button with a link to the website to do all basic tasks EE did not plug in to the mobile App and it is double authentication, one you did through the mobile App and another when you leave the app and they sent you to the website. There might be technical circumstances why it works like that but compared to others for me the mobile App does not have anything to offer apart from upgrade and bills paid option. if you cannot see your plan and subscriptions what else you can do there if you do not have the information to take a decision.

Warwick Budd ,

I am being charged for 3 Phones that I haven’t collected!

I payed for 3 phones back in November and went in store to collect them and was told I couldn’t even though the sales team specifically sent it to that store for me to pick up! My mum is and has been the account holder on mine and my families phone contact accounts as it made sense for us all to be under 1 contract so it ends up being cheaper and we get better deals. Unfortunately my mum is now disabled and cannot make it to the store to collect the phones and so I was going to the store as her power of attorney (I sent of all the power of attorney documents 1 year ago and had them approved by EE) to collect the phones. I was then told by a very rude manager of the Chiswick high road store in London, that I couldn’t collect them as they were too high value and the phones were in high demand (whatever that means)! I was in total shock and called EE customer services that said he was in the wrong but they cannot do anything as EE over the phone and EE in store have different policies and they couldn’t tell the store manager what he can and cannot do. I asked the manager of the store to have the phones returned back to EE so I could get them refunded and we will take our business elsewhere. I’ve just seen that EE has not returned the deposit for these phones and have now began to charge me for all 3 phones even though we don’t have them. Someone from EE needs to sort this out!

App Privacy

The developer, EE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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