Dexcom G7 4+

Sensor fallout

Until recently I used to use a G6, which was reasonably reliable, but wanted one with a smaller profile and quicker change over. When this works, it’s great. I have a couple of niggles over what you can and can’t do with the app, but otherwise I can live with that. What I find tough to comprehend is the constant multiple signal drop outs even when my phone is less than two feet from the transmitter. I notice this has been previously flagged as an issue, but it would appear unresolved.

Also the app continues, really annoyingly, to flag up alerts which you’ve no means of cancelling the alert because you’re nowhere near being able to swap to a new sensor. I don’t need reminding every 30s that it’s lost communication/connection. There should be a way to shut this off that doesn’t temporarily involve deleting the app.

Hateful little App (update Dec 24 it has not got any better)

The people who developed this app should be told to go away, sit in a darkened room and think very carefully about their capabilities and approach to work.

I have been using the G7 for six months now. My consultant recommended it as I struggle with hypos ( I am type 1). Has it helped? No. Is it the most annoying and badly designed piece of software ever. Yes, I write this at 5 am having been woken up twice in the night by the alarm (along with my wife who is equally unimpressed). I set the thing to vibrate only and it simply does now work (it has a silence all alarms option too, that doesn’t work either). My only option is to turn my phone off completely, I could place my phone in a sound proof box I guess. If you enjoy being woken up at all hours of the night by an alarm at full volume (and I mean full volume, I am surprised the neighbours haven’t complained), then the G7 and its hateful app is the one for you; if you want to end your marriage it will help with that too. For my part, I like a good night’s sleep and I love my wife very much. If I had the option I would give this a no star review, one star is being generous. Living with diabetes is no fun, I can take its toll on you mental wellbeing as well as your physical health. The last thing we need to some badly designed piece of kit that makes life even worse.

Developer Response ,

Hi there, thanks for getting in touch. Our team of experts are best placed to talk this through with you. Please give us a call on 0800 031 5763 (UK) or 1800 827 603 (ROI)

An improvement over the G6

My care provider recently upgraded me to the G7 after 12 months of G6 use. I checked the app reviews before I switched and was concerned by some of the negative feedback, especially regarding signal loss and alarms. However, after 4 weeks of use I’m pleased to report nothing but positive results. The alarms issue appears to have been addressed with an update and most can now be silenced or set to vibrate. I’m loving the quicker startup times (30 mins) and the added bonus that I can link the sensor direct to my Apple Watch and remove the dependency on my iPhone. I also use a Tandem T-Slim X2 pump, and this has continued to work flawlessly. If you’re concerned about making the switch to G7 I hope that my experience provides some reassurance!

Developer Response ,

We really appreciate your feedback! 💚 To learn more and browse our FAQ’s, please visit our help center at: https://www.dexcom.com/faqs.