Dexcom G7 4+

Sensor fallout

Until recently I used to use a G6, which was reasonably reliable, but wanted one with a smaller profile and quicker change over. When this works, it’s great. I have a couple of niggles over what you can and can’t do with the app, but otherwise I can live with that. What I find tough to comprehend is the constant multiple signal drop outs even when my phone is less than two feet from the transmitter. I notice this has been previously flagged as an issue, but it would appear unresolved.

Also the app continues, really annoyingly, to flag up alerts which you’ve no means of cancelling the alert because you’re nowhere near being able to swap to a new sensor. I don’t need reminding every 30s that it’s lost communication/connection. There should be a way to shut this off that doesn’t temporarily involve deleting the app.

Amazing

I am type one diabetic, and this app works really well for me. The machine goes in without any pain too. One problem is it wasn’t compatible with my old phone so I had to get a new one. There is also a lot of signal loss. It has really helped me and is much better then the g6. I recently got a dexcom g7 monitor, and there is pretty much zero signal loss except from when I am very far away from it. It is also very useful that you can pause alert sounds, since when I am going to the cinema I don’t want it to alarm halfway through the movie. Ok, I am writing this part of my review a few months forward, and I am happy to say that the signal loss problem has mostly been resolved! Except for a few times when it randomly glitches

Developer Response ,

Oh no! We're sorry to hear that. Please contact our Technical Support Team who will be happy to help you resolve this issue 💚 https://dexcom-intl.custhelp.com/app/support_request/

Lost warning facilities

Using the g7 and my Apple Watch - this has now lost the vibrate alert - the low/high alert arrives on my watch but no alert. It is set to vibrate and mirrors my phone settings.
I’m not sure what has happened to stop it working as it did work a few weeks ago.
This means my watch doesn’t now alert me during the night when I’m either high or low.

Dexcom app developers - this needs looking into asap as not everyone wants to be alerted with the loud sounds during the night - hence the use of the vibrate alert on the watch.

Developer Response ,

Hi there, thanks for getting in touch. Our team of experts are best placed to answer this for you. Please give us a call on 0800 031 5763 (UK) or 1800 827 603 (ROI)