Screenshots

Description

Healthera is an NHS recommended app for linking with your local, trusted pharmacy. Manage your medicines, track prescriptions and order repeat prescriptions for your whole family - brought to you conveniently, effortlessly.

Order your prescription medication with your own NHS GP, and select a top local pharmacy for collection or delivery. Scan prescriptions to get automatic reminders when it's time to order repeat medications.

Download today and reach wellness with Healthera.


=== What is Healthera? ===


Repeat Prescriptions
• Order your prescriptions digitally with your own GP surgery (or NHS POD). A top NHS pharmacy of your choice will take care of the rest.

Recommended by the NHS Apps Library
https://www.nhs.uk/apps-library/healthera/

Pharmacy Medication Consultation
• Traveling abroad? Need a flu vaccination? On a new medication? Just tap on a pharmacy.
Book a free session on our calendar to sit down with your pharmacy. Our medical team rigorously selects pharmacies near you to provide you with top medication services.

Quick Message to your Pharmacy
• Not sure how to take your medication, or feeling uneasy about any side effects? Instead of waiting for your GP, send a quick message to your pharmacy.

Smart Medication Reminders
• Scan your prescription barcode on your medication package, and the app will automatically remind you to take your medicines according to prescribed instructions. Also get reminded to order your prescription.

**DARTFORD GRAVESHAM and SWANLEY Residents**
Healthera is now the EXCLUSIVE app chosen by your local NHS for ordering repeat prescriptions directly with the POD (prescription ordering direct). Download the app now to order and track your repeat prescriptions anytime, anywhere.


=== FAQ ===


Q: Can I order prescriptions on behalf of my children or elderly parents?
A: Yes, this feature is now available! Go to the Me tab and it should be self-explanatory to add a dependent.

Q: Will you work with my GP?
A: Yes. Healthera works with ALL NHS GP’s in England, Wales, Northern Ireland, and doctor practices in the Republic of Ireland.

All your prescription requests will be sent to and approved by your own GP.

Q: If I already order my prescriptions directly with my GP, do I still need your app?
A: Yes, you can still order from your GP; the improvement is now that your pharmacy will tell you when your medication is ready to collect or be delivered, and resolve any issues on behalf of you with your GP.

You can also get free medication advice from the pharmacy with 24/7 in-app messaging. Healthera is also a smart medication reminder.

Q: What if my pharmacy is not Healthera?
A: Any NHS pharmacy on the app are authorized to dispense your prescription medication. We recommend choosing the nearest pharmacy on the map that covers your area for delivery.

If you don’t see any pharmacies nearby, not to worry. There’s a button that tells us to find a pharmacy that can hand deliver to you!

Q: Is my personal information safe?
A: Healthera has gone through rigorous assurance process with NHS Digital and NHS England and is GDPR compliant.

Q: How does Healthera make money if this app is free for me?
A: The app is completely free for you and only paid for by pharmacies who want to provide you with excellent prescription medication services.

Download Healthera today to access services and order repeat NHS prescriptions from your local, trusted pharmacy. With Healthera, prescriptions are brought to you and your family, conveniently and effortlessly.

What’s New

Version 8.3.7

It's almost Christmas! Please enjoy a time-limited Santa hat icon this festive season.

You don't have to miss out on our new Guaranteed Delivery Service*!

Even when your prescriptions are ready to be collected, you can change your mind and switch to delivery. Simply select your preferred time and date, and with a small charge, sit back and wait for your order to arrive!

*Subject to your pharmacy opting in

Ratings and Reviews

4.7 out of 5
14.8K Ratings

14.8K Ratings

Appburst ,

Not useful for everyone

I was happily using an online delivery service for my family’s prescription when my GP insisted I had to start using this app about 8 months ago and since then it has not worked for me. In fact I have not had a single delivery and it is a bit frustrating because..
- Not all the pharmacies suggested do delivery so I had limited choice even though I live in town ( not a village)
- even though the pharmacies listed themselves as writhing a particular mileage they actually do not necessarily cover the whole area specified. I have been told twice in a row by 2 different pharmacies that they couldn’t deliver and by then medication had run out.

The service needs to be better.

Developer Response ,

Hi, we're sorry these pharmacies are not able to deliver to you. We'd love to help you out if we can. Please contact us on support@healthera.co.uk and we'll see what we can do.

Mr Infodog ,

Flexibility Issues

The App is a great concept but have found the rules for ordering are too prescriptive! If items are ordered outside of the prescribed window, the Computer or somebody says No! You do not find this out until collection time when it needs to go through the whole ordering process again. Eg: I ordered 2 Freestyle Libra sensors a few days early because a failure 4 days before the normal repeat date. By the time I find out it was not approved, it was too late and had to purchase one for £50. The concern is that we are eligible for 26 a year so it should be managed on that basis rather than a few days out over a month. The same applies if any order is placed early because I would be away at normal renewal time. Previously, when ordered via the Surgery web site, each medication could be ordered a number of times before review and not strictly by date. This provides a Service more suitable for the Practical needs of patients. This system is inflexible and is suited to bureaucratic needs and not for the people it’s there to serve. Fix that and it will be 5 Stars! From personal experience expressed by others, this is a general issue that people may not be bothered or able to raise with you. Hope this helps with improving the experience using this App

Developer Response ,

Thank you so much for your feedback! You are able to change how often you need your medication, and are able to request for an earlier prescription as well, with a note to your GP to state why. We apologise that this wasn't clear, and will be looking at ways to improve this. In the meantime, please do email us at support@healthera.co.uk so we can address these issues in more detail.

Quiksilver666 ,

Pointless

Total waste of time. Not for the first time I’ve been waiting longer than necessary for my prescription; but, we are in the middle of a pandemic I hear you say! So, I ordered my prescription over a week ago (leaving time for the slowed down version of it being issued), I received a message on Monday morning to say my prescription had been rejected; I phoned the pharmacy, and was told everything was in hand, but, they were clearing previous requests. Wednesday evening I checked my GP’s website to find out if the prescription had been issued, nope, not issued! I phoned the GP yesterday morning to find no request had been made for my medication. After speaking with the pharmacy and them blaming the GP for not issuing the script, I informed the person that it was in fact the pharmacy’s fault as they had not even requested the medication - change of tune then. So, the inconvenience of going to my surgery to drop in the repeat and then queuing up to collect is now a burden I am prepared to bear as it will be a darn sight quicker than numerous calls to the pharmacy and GP to ascertain what the heck is going on and to identify where in the world my medication actually is! Pointless app! With the app - 8 days to get my prescription; without the app - 2 to 3 days.

Developer Response ,

I am really sorry for the inconvenience, and the stressful experience. So we can look into what caused this communication - could you please send your details and that of the pharmacy to support@healthera.co.uk?

App Privacy

The developer, HEALTHERA LTD, has indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

Provider
HEALTHERA LTD
Size
170 MB
Category
Medical
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
12+
Infrequent/Mild Medical/Treatment Information
Infrequent/Mild Mature/Suggestive Themes
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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