iD Mobile - Mobile done right‪!‬ 4+

Update is diabolical

This new version is beyond words to describe it. I like the old version as it did face recognition which was great, but this version each and every time asks you for your email address and password then asks if you want facial recognition which I always say yes because it makes my life easier. Well the facial recognition doesn’t work, so why ask for it if it’s not available? Trying to get to chat to someone is a feat in itself because it’s almost impossible to find the button. They just want you to look at the Q&A’s which in most cases are about as useful as a chocolate fireguard! When you do eventually find it, and you have to dig hard to do so, you are faced with speaking to a chatbot which is almost guaranteed to raise your blood pressure. I now have learned to get past this by insisting to speak to a human which you are then passed to. Curry’s need to read these reviews because clearly there is an awful lot of unhappy and very angry customers out there. How hard can it be to use an app just to view your current bill and to see what you have left on your data etc? In Curry’s eyes it would seem quite hard! For heavens sake Curry’s sort these problems out, and do yourselves a favour by testing out the software first before you make it public.

Developer Response ,

Hi Cutie84, I'm sorry to hear you're having problems with the app. Can you please confirm that Face ID is still not working for you? Thanks, Kieran.

App update

Totally and disappointed because of the new update from the app because I use more than two years I am mobile suddenly my apps not working more than three months so I was trying to open up open but it’s not work out. I tried today I spent more than two and half an hour. last week that app show me my number is not ID Mobile number I’m totally disappointed and angry because I pay monthly my payment correctly and I receive the email my account and everything they done it and say my email address not valid and my contact number is not My it’s absolutely disappointed getting angry with the ID mobile service how we can manage sort it out today is Sunday tomorrow is bank holiday like this coming mean we have any urgent service how we can contact and sort out the problem is all absolutely fine easy to make everything within a minute with everything but this new update maker totally disappointed like this I’m going to change my mobile contract. I waste my two and half an hour please you have any solution please anyone know let me know

Developer Response ,

Hi Sith, I'm sorry to hear you're having problems with the app. Are you having the same experience if you go to my.idmobile.co.uk? If you could please reach out to our Live Chat team, they will assist you with your problem - idmobile.co.uk/live-chat . Thanks - Kieran

App update is terrible

Great I thought, an updated ID Mobile account app. The old one worked but was a bit clunky and dated. Downloaded the new version. Have to re-sign in with my email address. No problem I thought. How wrong I was…

Weeks later after many multiple attempts to re-set up my account, I’ve barely made it past the “enter email address” screen to see “we’re experiencing a high volume of traffic right now”.

But then tonight it all changed. I got to a “you’re in a queue” screen. Progress. Waited patiently. Got to the front of the queue. Entered a password - wow this is new. Got an email to say my account is set up. Open the app. Enter email address. Enter password. Then it cycles back to the enter email address screen. So I do. Enter password. Back to the enter email address screen. Fantastic(!). I’ve decided I’d break that loop to quickly come and write a review about what’s happened before I got back to the infinite loop… maybe one day I’ll log back in successfully…