TrainPal: Cheap train tickets

Name: TrainPal: Cheap train tickets
Rating: 4.7 (26370 reviews)
Author: Trainpal B.V.

Railcard, Split, Rail & Coach

Free

26k Ratings
Age Rating

4+
Years
Chart

No. 15
Travel
Developer

Trainpal B.V.
Language

EN
+ 4 More
Size

121.3
MB

Planning a trip across the UK or Europe? Download TrainPal, your all-in-one smart travel app for trains, coaches, flights, and stays. Featured on Channel 5's The Gadget Show, TrainPal helps millions of travellers find cheaper fares and book their journeys with ease. NEW FEATURES TrainPal is no longer just a train ticket and coach booking app. You can now search, compare, and book flights and stays directly in the app. Whether you're commuting across the UK, travelling around Europe or planning an international holiday, TrainPal helps you secure great-value travel deals in one place. Why travellers choose TrainPal • SplitTickets Our smart split ticketing algorithm can help you save up to 50% on UK and European rail fares by finding cheaper combinations of train tickets. • No booking fees Book train tickets, coach tickets and flights with no booking fees and enjoy even better value on every journey. • Global travel coverage Search and book trains, coaches, flights and stays across 47 countries and regions worldwide. • Smart journey planning Compare routes, fares and travel options instantly to find cheaper and more convenient journeys. • E-tickets Travel with paperless e-tickets and skip the queues at the station. TrainPal partners with over 1,000 trusted rail and coach operators across 47 countries and regions, helping you search, compare and book cheaper train and coach tickets in real time! Our official rail and coach partners include: • United Kingdom: National Rail, Elizabeth Line, ScotRail, LNER, Avanti West Coast, GWR, CrossCountry, East Midlands Railway, National Express and more. From major destinations across the UK, including London, Manchester, Liverpool, Leeds, Glasgow, Birmingham, Brighton, Cambridge and more. Link your Railcard to unlock additional savings on eligible rail fares and get even better value on every journey. • Italy: Trenitalia services including Frecciarossa, Frecciargento, Frecciabianca, Intercity, Malpensa Express, Leonardo Express and Eurocity, plus Italo and FlixBus. • Europe and beyond: Eurostar, Thalys, Trenitalia, Renfe, Iryo, SNCF, Deutsche Bahn (DB), Lyria, Swiss Federal Railways (SBB), FlixBus and many more leading rail and coach operators. NEW: Flights and stays, all in one app TrainPal now brings transport and stays together in one app, making travel planning easier than ever. • Cheaper flights now available Compare fares from leading airlines and low-cost carriers across Europe's most popular routes to find cheap flights and limited-time deals. Book one-way, return or multi-city flights with no booking fees. Enjoy fast checkout without registration, plus online check-in and seat selection. • Curated stays by TrainPal Book quality stays across the UK and Europe directly in the app. Enjoy competitive rates, 24/7 customer support and free cancellation on many stays for a smoother travel experience. Reliable support for every journey • 24/7 customer support Our dedicated customer support team is available around the clock. • Flexible refunds and changes For eligible tickets, request refunds or ticket changes directly in the app without contacting customer support. • Fast checkout Book tickets in just a few taps with no lengthy registration process required. • Business travel invoices Need an expense invoice? Request one directly in the app. • Secure payments Pay with Apple Pay and major credit/debit cards. All customer and payment information is protected with bank-level encryption. Download TrainPal today and start saving on trains, coaches, flights and stays across the UK and Europe. Follow TrainPal for exclusive offers & updates! Instagram: @trainpal_official TikTok: @trainpal_official Facebook: @thetrainpal

Ratings & Reviews

4.7

out of 5

26k Ratings

Panic as I noticed flight always arrives late.
22 May
HashKMH4
Needless to say when having noticed this I used Ai to check the likelihood of my family making the 08:32 train to Liverpool Lime street, it answered very unlikely. So I contacted TrainPal customer support and within minutes the operator at the other end had understood my concern and had explained that yes on my advanced purchased tickets it was ok, they pointed out the differing prices and also mentioned that there would be a fee for the change £9.99 ish and yes there was a £2 ish difference between the two journeys. Exactly as I was told the price was increased by £11 ish no problem now I just have to tell the wife she can rest for a while and not stress out. Obviously if the plane arrives well early and at the gate early then I’m going to be in it up to my neck but hey I’ll hack it. This company is excellent and the staff are knowledgeable and polite it has been a pleasure. Thank you TrainPsl and your customer support team.

Developer Response
Dear HashKMH4, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Panic as I noticed flight always arrives late.
22 May
HashKMH4

Needless to say when having noticed this I used Ai to check the likelihood of my family making the 08:32 train to Liverpool Lime street, it answered very unlikely. So I contacted TrainPal customer support and within minutes the operator at the other end had understood my concern and had explained that yes on my advanced purchased tickets it was ok, they pointed out the differing prices and also mentioned that there would be a fee for the change £9.99 ish and yes there was a £2 ish difference between the two journeys. Exactly as I was told the price was increased by £11 ish no problem now I just have to tell the wife she can rest for a while and not stress out. Obviously if the plane arrives well early and at the gate early then I’m going to be in it up to my neck but hey I’ll hack it. This company is excellent and the staff are knowledgeable and polite it has been a pleasure. Thank you TrainPsl and your customer support team.
Developer Response 23 May
Dear HashKMH4, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Unfortunate change has been made somehow.
26/04/2024
wagnudg
It used to be a very good discount app from what I knew, but when I came back to use it after a year's absence, all the virtues seemed to have disappeared, which disappointed me. 1. There aren't many discounts compared to the Trainline app. 2. The departure and destination names seem to be incorrect. For example, even when I enter Heathrow airport, the results show buses to St. Pancras, which is confusing and could cause trouble. 3. There are fewer options for round trips. Whatever ticket I choose, usually displayed in the upper right, they show a cheaper option ticket at a different time. However, when I choose a roundtrip, this cheaper choice only allows me to pick the outbound time and a random return time, which is awfully difficult to use. Sometimes the cheaper option is never shown in the first list of choices. 4. Unkind customer service. I once asked a question about how a round ticket functions, which I knew must be written somewhere but couldn't find. They responded quickly, saying 'read here'. I suppose customer service should typically answer the actual question regardless of whether it's written somewhere or not? (At least all the other services I know maintain that minimum level of manners). Maybe the change of price is unavoidable, but you should fix points 2 and 3 as well as point 4 in terms of manners?

Developer Response
Hi customer. We appreciate you letting us know about your experience, and we are sorry for any inconvenience you have encountered on your reservation. It is not the service we expect you to receive from our side. Your feedback is important to us, and we would appreciate the opportunity to address your concerns. At the moment, we found the problem has been solved. Thank you again for your time in leaving this note for improvement.
Unfortunate change has been made somehow.
26/04/2024
wagnudg

It used to be a very good discount app from what I knew, but when I came back to use it after a year's absence, all the virtues seemed to have disappeared, which disappointed me. 1. There aren't many discounts compared to the Trainline app. 2. The departure and destination names seem to be incorrect. For example, even when I enter Heathrow airport, the results show buses to St. Pancras, which is confusing and could cause trouble. 3. There are fewer options for round trips. Whatever ticket I choose, usually displayed in the upper right, they show a cheaper option ticket at a different time. However, when I choose a roundtrip, this cheaper choice only allows me to pick the outbound time and a random return time, which is awfully difficult to use. Sometimes the cheaper option is never shown in the first list of choices. 4. Unkind customer service. I once asked a question about how a round ticket functions, which I knew must be written somewhere but couldn't find. They responded quickly, saying 'read here'. I suppose customer service should typically answer the actual question regardless of whether it's written somewhere or not? (At least all the other services I know maintain that minimum level of manners). Maybe the change of price is unavoidable, but you should fix points 2 and 3 as well as point 4 in terms of manners?
Developer Response 22/04/2024
Hi customer. We appreciate you letting us know about your experience, and we are sorry for any inconvenience you have encountered on your reservation. It is not the service we expect you to receive from our side. Your feedback is important to us, and we would appreciate the opportunity to address your concerns. At the moment, we found the problem has been solved. Thank you again for your time in leaving this note for improvement.
No cancellation!! SCAMM!
30/10/2023
Train Pal User
This app is the worst ever, firstly unlike other providers train pal doesn't allow customers to cancel the tickets even if the mistake has happened and you want to refund the ticket immediately after purchase. Usually as a customer you should be entitled to a 15min cancellation window after the purchase of the ticket. Instead when using the Train Pal you have to buy a new ticket and hope the customer service will get back to you.. ( if you are lucky you will receive a small refund (less than 30% of ticket value) because they take they keep the rest of the money to charge the admin fee. Not to mention there's no telephone number so I don't see any reason for charging the admin fee when there's no support and the app is intentionally designed to mislead the user so that they can submit the complain. Additionally, the app didn't sync with the webiste so as the first time user my data was completely lost. And I had to make the complain. When prompted to the help window the FAQs instructions weren't helpful. Clearly app has issues and bugs, there is no support, users get charged the admin fee for 0 service and we've lost all our consumer rights and self respect when purchasing tickets from Train Pal.
No cancellation!! SCAMM!
30/10/2023
Train Pal User

This app is the worst ever, firstly unlike other providers train pal doesn't allow customers to cancel the tickets even if the mistake has happened and you want to refund the ticket immediately after purchase. Usually as a customer you should be entitled to a 15min cancellation window after the purchase of the ticket. Instead when using the Train Pal you have to buy a new ticket and hope the customer service will get back to you.. ( if you are lucky you will receive a small refund (less than 30% of ticket value) because they take they keep the rest of the money to charge the admin fee. Not to mention there's no telephone number so I don't see any reason for charging the admin fee when there's no support and the app is intentionally designed to mislead the user so that they can submit the complain. Additionally, the app didn't sync with the webiste so as the first time user my data was completely lost. And I had to make the complain. When prompted to the help window the FAQs instructions weren't helpful. Clearly app has issues and bugs, there is no support, users get charged the admin fee for 0 service and we've lost all our consumer rights and self respect when purchasing tickets from Train Pal.
Terrible Customer Service and Restrictive Features
08/11/2024
MrEmanAhmad
Using TrainPal has been one of the most frustrating experiences I’ve had with a travel app. I discarded my physical tickets, thinking digital records would be enough for a refund – like most modern services. However, TrainPal required the original tickets and refused to offer any alternative, even though I provided proof of purchase. Reaching customer support was a nightmare; there’s no real helpdesk or reliable chat function, so I was left with no support during an already stressful situation.Then, to make things worse, I discovered that the railcard I bought through TrainPal can ONLY be used within their app. When I tried to add it to the official Railcard app, it didn’t work. TrainPal never mentioned this restriction upfront, which seriously limits the railcard’s usability. I’m locked into their app, even though I’d prefer to switch to a more reliable service.They offered a small voucher as compensation, but it doesn’t come close to making up for the time, money, and frustration I’ve wasted with this app. TrainPal’s inflexibility, lack of transparency, and poor customer service make it a bad choice for anyone looking for a dependable travel app. I strongly recommend using other, more flexible services.
Terrible Customer Service and Restrictive Features
08/11/2024
MrEmanAhmad

Using TrainPal has been one of the most frustrating experiences I’ve had with a travel app. I discarded my physical tickets, thinking digital records would be enough for a refund – like most modern services. However, TrainPal required the original tickets and refused to offer any alternative, even though I provided proof of purchase. Reaching customer support was a nightmare; there’s no real helpdesk or reliable chat function, so I was left with no support during an already stressful situation.Then, to make things worse, I discovered that the railcard I bought through TrainPal can ONLY be used within their app. When I tried to add it to the official Railcard app, it didn’t work. TrainPal never mentioned this restriction upfront, which seriously limits the railcard’s usability. I’m locked into their app, even though I’d prefer to switch to a more reliable service.They offered a small voucher as compensation, but it doesn’t come close to making up for the time, money, and frustration I’ve wasted with this app. TrainPal’s inflexibility, lack of transparency, and poor customer service make it a bad choice for anyone looking for a dependable travel app. I strongly recommend using other, more flexible services.

New in this release: 1. Fixed some bugs and improved the speed of the app. If you like what we're doing or have any suggestions for us, please leave us a review. This will help us improve the app and serve you better.

Version 3.85.0 11 Jun

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: Trainpal B.V.
Size: 121.3 MB
Category: Travel
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Apple Vision
Requires visionOS 1.0 or later.

Apple Watch
Requires watchOS 10.6 or later.
Location: This app may use your location even when it is not open, which can decrease device battery life.
Languages: English and 4 more

English, French, German, Italian, Spanish
Age Rating: 4+

4+

Learn More

Privacy Policy

Supports

Wallet

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TrainPal: Cheap train tickets

Ratings & Reviews

Panic as I noticed flight always arrives late.

Unfortunate change has been made somehow.

No cancellation!! SCAMM!

Terrible Customer Service and Restrictive Features

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

You Might Also Like

National Express Coach

Northern Train Tickets & Times

Railcard

LNER | Train Times & Tickets

NX Bus mTicket

Split My Fare - Train Tickets

Avanti West Coast

Bee Network

First Bus

Travelodge Hotels