Based on the innovative Healthera platform, the Paydens app links with your local pharmacy, managing your medicines, and ordering repeat prescription for your whole family. Order prescriptions or medication refills with your own NHS GP and select your nearest Paydens pharmacy for collection or delivery.
Get a medication reminder with our medicine tracker and know when it’s time to order a repeat prescription. Prescription delivery is quick and simple with the Paydens app.
Paydens Group is an independent family owned company established in 1969. We operate pharmacies across the South-East of England, with our Head Office based in Maidstone, Kent.
Your Paydens pharmacy is never more than a tap away. Order prescriptions, book sessions with Paydens, or send a quick message from the app – whatever your need, you can get in touch with your chosen Paydens pharmacy.
Track & order repeat prescriptions anytime, anywhere – download the Paydens app now.
The Paydens App Features:
Repeat Prescriptions
• Order prescriptions digitally with your own GP surgery (or NHS POD).
• A top Paydens pharmacy of your choice will take care of the rest.
Pharmacy Medication Consultation
• Contact your Paydens pharmacy whether you’re traveling abroad, need a flu vaccination or on a new medication? Tap on your pharmacy and get in touch.
• Book a free session on our calendar to sit down with your Paydens pharmacy.
• Find Paydens pharmacies near you.
Pharmacy Quick Message
• Message your Paydens pharmacy if you’re unsure how to take your medication or feeling uneasy about any side effects instead of waiting for your GP.
Medication Reminders
• Scan your prescription barcode on your medication package, and the app will automatically remind you to take your medicines according to prescribed instructions.
• Medication reminder when it’s time to order your prescription.
Order prescriptions and contact your Paydens NHS pharmacy – download today.
FAQ
Q: Prescription refills - can I order prescriptions on behalf of my children or elderly parents?
A: Yes, this feature is now available! Go to the Me tab and it should be self-explanatory to add a dependent.
Q: Will you work with my GP?
A: Yes. The Paydens app works with ALL NHS GP’s in England.
All your prescription requests will be sent to and approved by your own GP.
Q: If I already order my prescriptions directly with my GP, do I still need your app?
A: Yes, you can still order from your GP; the improvement is now that your pharmacy will tell you when your medication is ready to collect or be delivered, and resolve any issues on behalf of you with your GP.
You can also get free medication advice from the pharmacy with 24/7 in-app messaging. The app is also a smart medication reminder.
Q: What if my local pharmacy is not a Paydens Group pharmacy?
A: Any NHS pharmacy on the app are authorized to dispense your prescription medication. We recommend choosing the nearest Paydens pharmacy on the map that covers your area for delivery.
If you do not live near a Paydens pharmacy, you can download the Healthera app to search for your local pharmacy.
Q: Is my personal information safe?
A: Healthera has gone through rigorous assurance process with NHS Digital and NHS England and is GDPR compliant.
So far am finding this app really good. The only glitch is that the amount of medication remaining can’t be updated manually as it has to be taken from the medical records. I would have thought that when you collect and order it would automatically reset the number of days. Apart from that I am finding it very useful. My orescriserm to be available quickly and I love the ‘ready for collection’ alert. Will keep on using 😃
Poor service
624k
Every time I go in the shop I have to wait, the new ordering app is awful, they never update the information to let us know the prescription is ready, I always have to phone which is defeating the object and then I have to wait when I get there. Long gone are the days when we had regular assistants at the shop, they seem to go through staff like water, it was nice in the old days when you were known and had a friendly face greeting you. Also my BIG complaint is the step and door to the place it does not adhere to disabled regulations I am disabled and use a trolley which makes it impossible for me to enter the shop if the door is closed which it mainly is, I complained and was told they were looking into it, i then I was then told it was impossible to change because it was a fire door, then how come other shops adhere to disabled regulations? Also I was told that pharmacies are entitled to give out free COVID test kits if you had a genuine hospital operation coming up I asked they knew nothing about such a rule and told me I had to pay £3.99 which is £2.00 more than it costs on line which is disgusting and yes you are entitled to free COVID kits if you have a genuine hospital operation coming up. The whole shop needs to get their act together, i am genuinely thinking of changing to Morrisons which is just as convenient.
Good but could be improved.
Stiltsel
A convenient app which allows me to order prescriptions on line. It could be improved if it allowed me to nominate pharmacies other than Paydens Pharmacies because I could order prescriptions when I am away for longer periods instead of having to order a long time in advance of actually needing the pills so that I can take them with me. I would also prefer to be able to set a reorder date in the app. At the moment I can only alter the order reminder by contacting my surgery which is a waste of their time. At the moment reorder reminders are completely wrong! It would be much better if I could reset the reminders to the actual number of pills that I have.
Courts Chemist Birchington
mikeo663
The staff at Courts are very friendly and helpful. They all seem to go that extra mile when dealing with customer's. Especially in this difficult times when we are all under pressure there is always a warm welcome and a willingness to do the best they can for all of us. Every single member of the Team from Pharmacist to Counter Staff is to praised highly for their work and most of all given the thanks if the Community they serve
Bug fixes
Version 14.14.4
The developer, HEALTHERA LTD, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Identifiers
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
HEALTHERA LTD
Size
216.9 MB
Category
Medical
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPad Requires iPadOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
